• KPopPlus

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Overview

KPopPlus has a rating of 1.11 stars from 9 reviews, indicating that most customers are generally dissatisfied with their purchases. KPopPlus ranks 30th among Bands sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
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How would you rate KPopPlus?
Top Critical Review

“I've bought an album, never received and never heard from them.”

Maira R.
8/9/20

In March/2020 I've order an FT Island album from them and I've choose the shipping that they said it was still available to my country (Brazil) and it included a shipping code. Days later I've received an e-mail from them saying that my order have been shipped and they would send the tracking code later. But they never did. I have sent them multiples emails asking for the tracking code, but they didn't even bother to reply to me. So now 5 months later, I haven't received my order or heard anything from them. I asked for a refund today, I hope at least now they will reply. I really don't recommend you try buying anything from this site. Unfortunately.

Reviews (9)

Rating

Timeframe

Other

Thumbnail of user mairar11
1 review
0 helpful votes
August 9th, 2020

In March/2020 I've order an FT Island album from them and I've choose the shipping that they said it was still available to my country (Brazil) and it included a shipping code. Days later I've received an e-mail from them saying that my order have been shipped and they would send the tracking code later. But they never did. I have sent them multiples emails asking for the tracking code, but they didn't even bother to reply to me. So now 5 months later, I haven't received my order or heard anything from them. I asked for a refund today, I hope at least now they will reply. I really don't recommend you try buying anything from this site. Unfortunately.

Thumbnail of user mariao295
1 review
1 helpful vote
July 3rd, 2020

I'm still waiting for my order. I saw kpopplus was on top 10 to buy kstuff. They're the only one that have all the SISTAR album. I paid almost 200 dollars for those and now I'm asking for the tracking number but they don't respond which is I'm pissed about I hope my albums arrive in cause I payed for ems shipping.
Edit: the status is my order is in California now. He respond to me after 7 days of asking for the TN. He said that they give tracking number after 5 to 7 days. I'll post a review again if my albums arrive.
Edit: so today I got my album, but there's 3 missing he didn't send me the shake it, alone and gnaal album and now he blocked me i will never buy here again! His name is Jung Woo btw just so you know I'm really disappointed
Edit: Just now 07/30/20 he refunded 50 dollars to me. Lol I guess they don't reply to you hahahahaha I'm happy now

Thumbnail of user lukneg
1 review
0 helpful votes
November 16th, 2019

I ordered a bts album at the beginning of my collecting journey (mid-2017) and have been bombarding them with messages- still no album nor answer.

Thumbnail of user emyt5
1 review
2 helpful votes
August 13th, 2020

I ordered Sensiblee Eunhyuk photobook & Colmar sign Donghae photobook and after watching around 3weeks for them to arrive, suddenly the website cancelled the order and refund my money back

Thumbnail of user jacquiec6
1 review
3 helpful votes
February 11th, 2019

On December 25th, 2018, I ordered two albums from the online store KpopPlus. They seemed reliable and I had read about them online, so I figured I might as well give them a try. I order BTS's album "Wings" and Stray Kids' album "I am You" version "I am" with a poster. The poster came in perfect condition, and so did the albums, but they sent the wrong Stray Kids album. Instead of "I am You," the sent "I am Who." I see how this could easily be mixed up and that it can be dealt with using only a simple email to the company. I wrote five emails over 17 days and none of them received a response. It's been 22 days now and I'm so fed up. Please never order from them because they are unreliable and I don't want anyone to have to have this experience.

Service
Value
Shipping
Returns
Quality
Thumbnail of user yy15
1 review
6 helpful votes
May 26th, 2015

The first time I ordered from here, it took approximately 15 days for the album to come, and the condition was satisfactory. The corners were slightly dented, but a forgivable amount. However, the 2 other times I ordered from this site, I was highly disappointed.

The second time I ordered, it took FOREVER for my album to come and it was in bad condition as well. They did such a poor job with the packaging that when I received the album, the seal was already torn open, and there were already several scratches on the front. Plus the corners were dented a lot.

The third time I ordered was no different- it again took a REALLY long time for my album to come and again, the seal was already torn open and the album had scratches. Not to mention the dented corners- again. I also ordered a poster with this album, and guess what? It never came. I sent them a message after 15 days asking if they even sent it, and they replied saying to wait 40 days. I was upset of course, because who wants to wait 25 more days? But I held on. After 40 days though- nothing. I messaged them again, and they said that the poster was "out of stock". Like wtf? I even preordered it to make sure that this didn't happen! They gave a small refund, but obviously it's going to cost a lot more to buy the poster separately somewhere else, and I had to wait 40 days for all of this to happen.

If you don't want to wait long for your orders to come, and you don't want all of your orders damaged due to poor packaging, then don't order from here.

I'm never ordering from here again.

Thumbnail of user victoriay7
3 reviews
11 helpful votes
March 12th, 2016

I didn't order albums, but some jewelry which I really wanted. I wanted to order from kpoptown at first but they ran out of the ones that I want -- this site has a lot in stock which is rather suspicious, but I ordered anyway because I really wanted them (despite all the bad reviews online). It's been 10 days since I made payment but my order isn't shipped yet, even though their FAQ stated that shipment is made 4-7 days after payment is confirmed...

I also sent them an email asking about it 2 days ago and there is no response yet. Not ordering from here again :/

Thumbnail of user dalys1
5 reviews
28 helpful votes
February 10th, 2016

The first time I bought from there was to buy the B. A. P Matrix album. It was a pre-order in November. All of my friend's copies arrived except for mine, so I messaged them aand they told me to wait a little bit more. I waited another two weeks and messaged them again, they told me that there were some delays and that I shuld have to wait until the 60 day limit. When the limit hit, they told me that it was lost and they couldn't do anything about it. But the response was so rude.

In between the waiting for that album that never came, I ordered Day6's album as a birthday gift. Since I needed it ASAP, I picked EMS shipping, which was supposed to arrive in less than a week. But it didn't I didn't get the CD until three weeks later.

There are other sites with much better service. Ktown4u is my favorite, but I've also tried Kpopmart, Kpoptown and the service has been good so far. I'm waiting for an order from Yesasia to arrive, so I'll see what I think about that. But I know it'll be better than what I think of Kpopplus. Don't waste your money there.

Thumbnail of user karolinam1
2 reviews
15 helpful votes
August 19th, 2015

I ordered an album from them in mid July. They send it out and estimated time was between end of July until mid August. The item didn't arrive arrive during that time frame. I understand it's coming from the other side of the world but the album didn't arrive at all. Ihad to go somewhere else to purchase my album causing me to be angry because that album was a limited edition so month and a half later they barely had anymore album left elsewhere and I had to pay more. They promise you they give you gift or photocards with your purchase but what is the point if the item didn't arrive. I wouldn't recommend at all. Only good thing is I received a refund but I'm still upset

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Music CD / Concert Goods / Movie / Dolls / Accessories / Cloths / Cap / Cosmetic Collaboration / Book

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