LegalZoom

Professional, clear and beyond helpful. Complete understanding of packages and options. Even consulted a manager to make sure she was not giving antiquated information as it pertained to California.

Felt assured about next steps and variables to getting the best services from LegalZoom.

My rep Raymond at LegalZoom chat walked me completely through asking what my needs may be, my finance requirements if I could do anything myself, and offered options to fit me! He also stayed with me on chat answering my questions as I decided & secured my best choice a Premium package for an LLC & state registration & free limited attorney consultations! Have first attorney meeting already in 2 days! Speedy! Perfect for me & my new upcoming business! Raymond actually patiently hung in until I hit finish & congratulated me! He also complimented my decision method & choice! Priceless Customer service! Highly recommend Raymond & LegalZoom for all personal & legal needs they offer!
Delite F.

I don't know where to begin Legal Zoom has exceeded my expectations. Legal Zoom helped me start My LLC business. All questions were answered in a timely manner. I would not change my Choice of company. Hassel free business matter at your finger tip. Highly professional and trained staff not one question was left unanswered.My documents were received very professional the way they were sent The icing on the cake. I received a embroidered book with my company name, a pocket seal stamp. Things that would cost you extra anywhere else! Thank you LegalZoom :)

My overall experience was great. Legalzoom.com agent Jimmie on the phone, she built rapport, was patient, friendly, knowledgeable and made sure all concerns were cared for. I felt comfortable through the process to disconnecting the call.

As the title said, Legalzoom charged us $249 for a Registered Agent subscription in 2024. We canceled our services with LegalZoom in 2022. Even with my cancelation email as proof their customer service agent Jac would not process a refund for the $249 even though they had done no filings for us since 2022. My multiple request for escalation were met with Jac trying to take me in circles. At this time we will NEVER do business with LegalZoom ever again.

I had a subscription that I hadn't used and forgot to cancel it after months, I was charged for another 6 months and the day I as charged I called to get a refund. They said they do not issue refunds and would not gibe me my money back even though it was a complete accident. They do not care about their customers and only care about making $. That is not how you run business and I cannot or will not put money into a business that does this. It is unethical

Worst experience ever.
I wasted all that money as after I had to go through hell with them, I realised how easy it is to set up a LLC in delaware or Wyoming. Guys,do it your self.
And legalzoom said I had to send more documentation for EIN and that would take another 3 months. Guess what? I went online and got it in 10 minutes.
Useless value add.

Terrible customer service, could not get answers on many questions when I was setting up my business. Once business was dissolved, they kept charging for services for 2 years, had to cancel the credit card to make it stop and then 3 years later I get a letter from a collection agency!

Incredibly expensive tax preparation for small businesses hidden behind a deceptively worded "monthly" fee you can only cancel once a year. And if you ever do cancel they may refuse to do the taxes you already paid them for.
Incredibly unresponsive customer service. It would probably be easier and faster just to do your own taxes. Basically a scam, do not use.

Legalzoom did not file trademark - claims it was a mistake on customer for requesting the wrong document and they no longer do those filings. Held onto money for almost a year without reaching out via email or to reach customer by phone. Terrible service.

This has been a complete joke working with legal zoom. I don't think it's real other than AI. TEAS are outdated, no humans, only text and emails. Communication is horrible. Wasted almost $ 2000. 00. Go see a real live attorney if you want legal help. I was told it takes up to 7 months for the process. Sit back and wait.