My first Legal Zoom experience has been good one! We had Kris Wyatt was our representative today. He was patient and knowledgeable with assisting us our business matters. Starting a business may be stressful but Kris eased some of worries as we're getting our LLC and other start up paperwork submitted. Awesome Customer Service!
Brian was very helpful and responsive. I appreciate all my questions being answered promptly and kindly. It's a frustrating time to start your first business and begin learning the various ropes regarding set up and taxes. This was the best service I've received via chat with any company thus far. Thank you Brian!
Hi Kylie, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Professional, clear and beyond helpful. Complete understanding of packages and options. Even consulted a manager to make sure she was not giving antiquated information as it pertained to California.
Felt assured about next steps and variables to getting the best services from LegalZoom.
Hi Patrick, thanks for sharing your experience. We appreciate your kind words & value you as our customer.
LegalZoom set up several LLC's for me - easy one-stop shopping. Their support people are their greatest asset as they are always helpful and answer any questions or concerns promptly. Love the fact that all can be achieved over the internet and through e-mail.
Hi Jane, this is great to hear. Thanks so much for sharing!
Robert at ext #7732 was great to deal with. He helped me quickly and explained everything clearly so we could process the form need without issue. The person that first answered my call (a female I believe named Robyn) was rude and very argumentative. Being transferred to Robert saved my faith in Legal Zoom. I'd gladly hire him away from you! He was friendly and obviously wanted to help me.
Hi Chris, thank you so much for your kind words & sharing. We are so glad to hear how Robert was able to make the experience better for you. Thanks for being our valued customer!
My rep Raymond at LegalZoom chat walked me completely through asking what my needs may be, my finance requirements if I could do anything myself, and offered options to fit me! He also stayed with me on chat answering my questions as I decided & secured my best choice a Premium package for an LLC & state registration & free limited attorney consultations! Have first attorney meeting already in 2 days! Speedy! Perfect for me & my new upcoming business! Raymond actually patiently hung in until I hit finish & congratulated me! He also complimented my decision method & choice! Priceless Customer service! Highly recommend Raymond & LegalZoom for all personal & legal needs they offer!
Delite F.
This is incredible feedback, Delite! We look forward to sharing this with Raymond and the team, thank you.
I don't know where to begin Legal Zoom has exceeded my expectations. Legal Zoom helped me start My LLC business. All questions were answered in a timely manner. I would not change my Choice of company. Hassel free business matter at your finger tip. Highly professional and trained staff not one question was left unanswered.My documents were received very professional the way they were sent The icing on the cake. I received a embroidered book with my company name, a pocket seal stamp. Things that would cost you extra anywhere else! Thank you LegalZoom :)
Hi Sadie, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
My associate was extremely knowledgeable & straightforward about available service. She was very professional, extremely friendly and helpful in assisting me by completing the application for our LLC business.
I have had the pleasure of having Aimee as my chat support agent two times now and both times she's been very helpful and polite. She is quick to respond and provide clarity to any question I've thrown her way.
Hi Miriam, thanks for taking the time to share your experience.
Worst experience ever.
I wasted all that money as after I had to go through hell with them, I realised how easy it is to set up a LLC in delaware or Wyoming. Guys,do it your self.
And legalzoom said I had to send more documentation for EIN and that would take another 3 months. Guess what? I went online and got it in 10 minutes.
Useless value add.
Terrible customer service, could not get answers on many questions when I was setting up my business. Once business was dissolved, they kept charging for services for 2 years, had to cancel the credit card to make it stop and then 3 years later I get a letter from a collection agency!
Incredibly expensive tax preparation for small businesses hidden behind a deceptively worded "monthly" fee you can only cancel once a year. And if you ever do cancel they may refuse to do the taxes you already paid them for.
Incredibly unresponsive customer service. It would probably be easier and faster just to do your own taxes. Basically a scam, do not use.
Hi, Tucker - we're concerned with your comments as we never want any of our customers to feel scammed. If we can support in anyway, please call us at (800) 773-0888 or by email at support@legalzoom.com.
Used their service to open business (LLC). It was fast but expensive. Also they signed us up for all kinds of "free trial" services, and then started billing us $40 a month once the free trial, without notice, ended. Shifty practices. Be vigilant if you use them!
Hi Elena, thanks for taking the time to explain your experience. We're sorry that you didn't have a great one and we appreciate your feedback. Talking to unhappy customers helps us do a better job in the future. Please feel free to contact help@legalzoom.com at any time. We look forward to speaking with you and hope to make your experience with LegalZoom a better one.
Don't call them. It is absolutely scam, I had a very frustrating experience with this non-responsive company that seems to do nothing but be intent on ruining reputations. Bad experience, no customer service.
It is very important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. We would definitely like to research the full details of your account & make things right. Please contact a manager directly via help@legalzoom.com.
Legalzoom did not file trademark - claims it was a mistake on customer for requesting the wrong document and they no longer do those filings. Held onto money for almost a year without reaching out via email or to reach customer by phone. Terrible service.
If you can hold your nose long enough you might get though dealing with a group of yahoos who could care less. The system works if. You don't need service
I asked for super after I realized Brady was... well lets say disconnected and she hung up... now I am scared about my trademark filing
Hi William, I would like to extend my sincerest apology in regards to your less than great experience with LegalZoom. We will review your account & follow up with you directly. We’d like to change this experience around & try to make things right. Please also feel free to contact a manager directly via help@legalzoom.com.
This has been a complete joke working with legal zoom. I don't think it's real other than AI. TEAS are outdated, no humans, only text and emails. Communication is horrible. Wasted almost $ 2000. 00. Go see a real live attorney if you want legal help. I was told it takes up to 7 months for the process. Sit back and wait.
Be prepared when you want to cancel a subscription that is included with a premium service you purchase - plan to spend 20 minutes on hold since the extension they tell you to call does not work. Poor poor service. I won't use them again even though my LLC set up went rather smooth. I am too busy for this type of hostage situation.
Thanks for taking the time to explain your experience. We're sorry that you didn't have a great one and we appreciate your feedback. Talking to unhappy customers helps us do a better job in the future. If you have any other questions, suggestions, or concerns, please contact help@legalzoom.com.
These stupid people have put 3 holds on my Will. Each time they tell me a different reason why. Cant they condense these issues into 1 hold? Makes zero sense. I regret giving them any of my money and really wish I went elsewhere. BUYER BEWARE
Hi Jeffery, we're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We’re really interested in knowing what kind of resolution you’d like to see and are willing to do anything we can to improve your experience with LegalZoom. Please contact help@legalzoom.com. We look forward to hearing how we can make this situation better.
I have filed 3 trademarks through legalzoom. Their "customer service" reps are increasingly unhelpful and downright rude. The reps' advice contradicts what other LZ reps say, and when you ask to escalate or report rep incompetence, you go into a black hole. It's unfortunate how unprofessional they treat a repeat customer.
Hi Tim, it is very important our customers are happy with our products & services. We try to make every experience the best and it seems we have fallen short of that goal in this situation. I would like to hear more of your concerns and how we can make things right. We will review your account & reach out to you directly but please also feel free to contact a manager via help@legalzoom.com.
Overview
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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So happy we provided you with such awesome customer care. Thanks so much for sharing your experience Charles!