Lowe'sReviews 1,380

I bought a new dishwasher last week. It was delivered Friday 10/13 around 4pm. Over the weekend I set it up, to find it would not work and was running an error code. After a bit of troubleshooting, the error code states there is an issue with the motherboard on the unit. I called lowes.com at 8:30am on Monday 10/16 to report the issue and ask to exchange the unit for one that functions. I was told I should have called during the weekend since their 48 hour policy for returns is not business hours. Now I'm being forced to wait for the manufacture to send a repair person to confirm what I've told them. It will take 3 weeks for the repair person to get here and we will most likely have to wait a few more days after that for lowes to replace the broken unit they sold me. Meanwhile, I do not have a functioning dishwasher, my kitchen is ripped apart waiting for the repair person, and I'm hand doing dishes for the next month. I was told had I called Sunday afternoon they would have had no issue replacing it, but because I waited until Monday morning they will not. Thank you for absolutely nothing lowes.com, all I asked for was you to replace the broken dishwasher you sold me...

If I could give Lowe's zero stars I would! I bought a refrigerator online from Lowe's and it got delivered on Sept. 20,2023. It was unboxed outside to get it through the front door. However, it was not installed due to the fact that it was a new construction home and there was no power to the house yet. So it sat in the living room unboxed but still in "shipped form". Two weeks later when the house did get power, I went there and realized that the refrigerator would not fit in the space it was intended for. I contacted Lowe's to arrange for an exchange with a fridge that would fit. They told me that because I didn't buy it with a Lowe's credit card that it's "outside the 48 hour return policy period". REALLY? 48 HOURS TO RETURN/EXCHANGE A BRAND NEW NEVER INSTALLED REFRIGERATOR? Their website is beyond vague with regard to this policy. And they couldn't even make an exception given the circumstances?!?! It wasn't as if I had just changed my mind. The refrigerator does not fit! They have lost a customer for life...I WILL NEVER SHOP AT A LOWE'S EVER AGAIN FOR ANYTHING!

For a long time Lowe's was a man's man store. A place you could go to buy your hardware without someone giving you a hard time or poor customer service. But that's all changed now that Lowe's is a part of the Big brother system forcing its long time customers to check out through system design to ID you take your fingerprint and facial recognition you profile you every time you come into the store. And what makes it even worse they only have two cash machines artificial intelligence computers and then they have credit card ID security scanning systems. So if you're someone who pays cash for your transactions just be ready for a terrible experience inside of Lowe's improvement hardware stores of trying to check out. With only 2 check out artificial intelligent REAL ID registers.cash while well Lowe's pays human who should be running cash registers to watch you and make sure you don't steal anything like a lap dog on a chain.I f****** hate LOWE'S new business model they are worse than Walmart and I never thought anybody could get worse than Walmart. Because at least at Walmart they have enough registers to process the amount of people in the store. Or should I say they have enough registers to ID all of his customers as they come and go. I'm boycotting Lowe's and spending my money with the moms and pops local small town hardware stores,Ace hardware and builders discounts because Lowe's is a part of the New world order. I'm from the old school and when I spend my money I don't want to feel like I just left the police station taking a mugshot when I haven't committed any crimes. I mean just look at the Lowe's parking lot they have a Robocop sitting out in the parking lot a podium with cameras rotating at 360° with the markings of police blue lights. The place has turned into Homeland security

I went to lowe's to purchase an air compressor that was supposed to be on sale for$159 and the cashier went straight to scanning the code off from the box instead of the sales price and denied the sale price and i got cheated,scammed and ripped off of $204 needlessly and from now on i will only use self checkout and stay away from cashiers.

Lowes does not fulfill it's commitment to elderly couple. After ordering Countertops and Lowes comfiting to installing the sink they received from Lowes, now they are saying they cannot install it. Buyer BEWARE...regardless of how much they throw Ad Money around, they did not in this case and in many others as noted online fulfill their commitment to the customer and the service they advertise. Mr Ellison still has never responded nor the Regional Manager for the store in question...perhaps Home Depot would have been the better choice! Look on their Facebook page, - go to More and on the drop down Menu you will see Reviews...They don't Post any or have an Option to Post - Wonder Why?

So family we will not be using Lowes again due to something we bought they will not take it back because in system no receipt no money ot in store credit or even if I have receipt past 90 days still nothing so I will blast them on Facebook and everywhere I can. Even going out store I was saying I would never buy anything at Lowes. A veteran at that.

If I could give them a zero, I would. Purchasing the gas stove was not the problem, I had great service at the local Lowe's. When it came to delivery and installation, that's another story. The delivery/installer hooked up my gas stove incorrectly and subsequently we had a gas leak. Had to call the local gas company to turn off the gas and was told Lowe's had left me with this gas leak due to incorrect installation. I called Lowe's immediately only to be told they could reschedule another person to come out, but refused to let me talk to a supervisor. I repeatedly told them I did not want the same person out that came the first time. They obviously didn't listen and tried to send the same installer out two more times, which I adamantly refused. I've made multiple phone calls, spent multiple hours on the phone and nobody wants to help. All they want to do is say they are sorry and they will try to get somebody else out here. I want a professional, that is licensed, that knows what they're doing, and they will not send anybody but the drivers/installers that they have there. I've been without a stove for 3 weeks now and have had to eat out most meals. It's very hard to cook without a stove. I shouldn't have to even worry about that when I purchased a perfectly good stove. I hope to write reviews everywhere I can so maybe someone will see this and help me out.

This is for the Lowe's in Madisonville,KY.
First is there inventory maintenance. I looked on their website for tongue and groove pine boards. It said they had them at like $5 per 8ft board. So I put 20 in my cart. Went to cart and the price was double! But my store didn't carry them so I would have to drive 60miles round trip to get them at another store. Second; my wife went to the website for boxwood shrubs. Said it wasn't in stock so she drove to Evansville, Indiana. 100 mile round trip. So my neighbor wants some too after seeing hers. She went to Lowe's here in town to see if they could order them. The girl in lawn and garden looked and said nope the didn't have them in stock and wouldn't get another truck. As she was leaving the store she seen six boxwoods on the racks outside. She bought three. All this because Lowes can't update their inventory correctly. We need a different store to shop at here.

I ordered a a 37 ton log splitter, 4-way log splitter wedge, and the oil needed to run it. I get the email saying my order was ready for pickup, this is on September 27th my order was supposed to be here September 18th. I called to make sure it was actually all there, before making the 3 hour round trip to pick it up. The lady I spoke with said everything was there and ready, I ask if I needed to do anything in order to pick it up. She said everything was in order and I didn't need to do anything but come get it. Great right! We get there and wait about 30 minutes, and they bring it out and load it on our trailer. He said I needed to sign for it, his handheld wouldn't work so we went inside to a computer. There I was told my payment method didn't go through when I ordered it, so I would need to pay the balance. Out of the 3 items I ordered all at once, only the oil was actually paid for. That made no sense to me, so after 2 hours in the store trying to pay for it I left with nothing but the oil. What a horrible experience! We've always been Lowe's shoppers, I promise I'll never spend another dollar there. I also plan on taking the oil back. Never have I been made to feel like I didn't have the money to buy something, that's how I was treated last night. My husband is pulling in at Home Depot as we speak to purchase a log splitter. Shame on you Lowe's

Bernard and Judy are not good for business. Denied me sale prices, Questioning every advertised price. Do not want the white guy getting a deal. They are racist and kicked me out of the store, just for questioning them. Poorly managed store, where the right hand does not know what the left hand is doing.

I had French doors installed 2/1. On 2/7 I notified Lowe's that one door was leaking a lot of air. Lowes had been paid for the door on 9/1/22. What followed was a nightmare. In summary: innumerable phone calls on my part, installers who did not show up and did not call, trips to Lowes to pick up materials that no one at the store knew anything about, ordering if needed materials at least 3 times, work order filed as completed when no installers had been to my house, my phone calls were inconsistently returned. While all this is going on, air is pouring thru my door. Work finally completed 9/1/23. Initial compensation for my wasted time, inefficient heating/cooling was a $250 gift card. "Final" offer was $592. I paid over $16,000 for the 2 doors with installation about $2000. I requested $1000 which has been denied.

I was a part time associate at a Lowe's store in Dallas from 4/2019 until 9/2023. I was abruptly fired and to date no reason has been provided by Lowe's corporate office or the store manager who terminated me as to why.

I submitted a few complaints to corporate due to the mistreatment of a manager and supervisor and the store manager Woody told me that my complaint against the supervisor had closed and the end result was termination and that was all the information he had and I needed to call corporate to get more information. I called corporate on 9/14 and the only thing the rep said was I violated a lowe's policy but there was no information regarding what policy.

I filed a discrimination charge with the EEOC due to a then store manager removing me from the schedule when I returned from medical leave because I called corporate on her for not accommodating my restrictions on my dr's note, as retaliation she removed me from the schedule for almost a month. She said she had to cut hours but she gave hours to people to work in my department who was not assigned to my department and gave me no hours. Clear retaliation.

Lowe's was sent this charge from the EEOC and a couple days later, I was terminated. Looks like another retaliation by lowe's.

Lowe's has what they call an "open door" policy but in this case it seems that my bringing issues to them that needs correcting, resulted in my termination. They also have an announcement that plays repeatedly throughout the day that says "Lowe's care about the safety of our customers and associates" but if that were true, they would put armed security in each of its stores that has high theft, aggressive customers and high risk areas. The associates are consistently verbally attacked and have their lives in danger daily and it would be nice if Lowe's would own that statement and actually show that they care about their customers and associates.

Lowe's how do you care about associates but terminate with no reason and when it looks like retaliation. Since being at this job I have endured sexual harassment, racism and other issues. All documented and sent to Lowe's but the culture of the behavior is not changing. Lowe's it is time for you to be called to the carpet regarding the behavior of some of your leaders.

Recently purchased an LG washer from Lowe's. It did not work when brought to the house and hooked up. I told the driver that maybe something was not right in the electrical system( new home). I said I would get an electrician in to check it out. The electrician said it was the washer. I called Lowe's and they could not replace the washer. Returns on appliances must be returned in 48 hours. I am now dealing with LG. After going back and 4th on the internet net the tech gave up. Contacted LG (finally)and got someone on the phone (broken English, hard to understand) and they set up a repair man appointment. The repair man never showed up. I called LG and they told me the appointment was canceled. I was not notified, good thing I called after 2.5 hours of waiting. I seemed to get a well spoken representative and he set up an appointment for the next day( between 8 and 5). I finally got a call around noon. The tech got to the house at 2:30 pm. He could not fix the problem. He said he would have to order parts. AII WHO BUY APPLIANCES AT LOWE'S SHOULD BE AWARE OF LOWE'S 48 HR. RETURN POLICY. I bought the washer and dryer for my son and his wife. They moved into their 1st home. They both work so I have to take care of the problem. Lowe's seems to be going down hill. I would not buy an appliance they again because of their policies. I am also not to happy with LG at this point.

One day we came home and our mailbox was in the ground. We checked our ring camera and saw a Lowe's truck backing into the mailbox and pulling it out of the ground. With the concrete pad the mailbox was bolted into. Must have hooked the handle on the mailbox. I called customer service and they started a case. Almost two months later nothing has been resolved. I have been instructed to email the video footage to the store manager ( store near our house). We did exactly that and the store manager confirmed the receipt of the video. Nothing happened. I called and called and called. Spoke with multiple customer service representatives. One assured me that she is sending the info to corporate. Nobody contacted me. It's an absolute shame the company doesn't want to assume responsibility for the broken property.

Today, Sunday 9/17/2023, I headed to Lowe's Sterling. I had a TV that I needed screws to fit the vase to the TV. I was so confused as I didn't know what size of screws I need to buy. I was helped by a great associate, Manu who was not only very smart to solve my problem in 2 minutes but also very kind, courteous and professional. He found the right screws, placed them and got a screw driver to tighten them and make sure they are fitting securely. Thank you so much Manu and all the Lowe's management. You're doing a great job.

Don't believe the Lowes commercial! I paid for a stove on 9/4/23, they took mine an replaced it with a defective stove 9/6/23, took the defective stove 9/10/23, it is now 9/17/23 and I still don't have a stove; but Lowes has my money! I've called three times and been lied to that my case is prioritized. Still nothing!

I would like to thank the store Manager, Terrence, for his excellent customer service at the 400 Bayonne Crossing Way location on Saturday, September 16th. He was helpful, knowledgeable and kind. More associates should have patience with their customers like he does.
We purchased a grill and patio table.
Thank you!

Rated 1 out of 5 stars
Save yourself from headache
Save yourself from headache, PLEASE go to any other place! Lowes has no management! Nobody to solve any problems you may have. And trust me YOU WILL HAVE PROBLEMS!
I bought a dishwasher (a nightmare!) and one one week after I still don't have one. First they delivered a broken one, one week after they came to picked up the broken one and never deliver a new one. Trying to call them it's totally a waste of your time. No one cares! WHEN they answer the phone, they are rude and put you on hold forever until the phone gets disconnect. You are on their mercy! They get your money and run. Please please go to another place. Lowes has the worst customer service.

I am a long time customer, spending tens of thousands of dollars at Lowes in the past but getting no help with my present situation.
We purchased 2,300 sqft of LVP flooring in 2021 and within 12 months it was falling apart, splintering. In Nov 2022 I went back to the local Lowes (Fultondale, AL) and was told they do not help with warranty claims.
So, I contacted the manufacturer (Shaw), sending pictures, dates of purchase, etc. I called at least 5 times and spoke to different people each time who promised to do something (get an adjuster out, make it priority, etc) but after the phone call was over they ghosted me. Finally, a couple months ago, Shaw said they needed a form from the local Lowes store. I would have been saved all this had Lowes helped me back in Nov 2022.
Shaw emailed the manager over the local flooring department, asking for the necessary form and copied me in the email. He never replied. I have emailed him 3 more times, been back in the store to talk to 2 employees, made several phone calls (when I was told that manager was actually in the store!), left messages for him, but he has never come to the phone, or come to the service desk to meet me, or ever returned my calls.
*** Our flooring is a trip hazard as it is splintering so badly. But Shaw wants to send an adjuster to view it so we have still not taken it up. But I need to take it up now before someone gets hurt!