MakeMyTripReviews 508

The whole "buy insurance" support from MakeMyTrip and Reliance General Insruance is a total SCAM! BeWare. While buying your tickets you are never told that delay by Aircraft operating companies or cancellations or going backrupt is not covered by the insurance. You are made to beleive you are protected and no ones comes to your help once this happens.

Recently GO AIR went bust and all flights were cancelled last minute. My bad - I had trusted Make my trip and GO AIR and booked international tickets through them. Had to scramble to get alternative and expensive tickets for the travel and when claimed - RELIANCE GENERAL QUOTED terms and condiditions number ##### and said sorry. Or if you do - make sure you read every single line of a 50 page doccument.

When asked back for support - Make my trip position - sorry, none of my business, work with Reliance. Reliance shows me the 50 page doccument that I was expeted to know. Both these copmanie made thier sale via convenience fees & insurance fees from my booking... and I am made to look like they are doing consumers a favor by offering such useless options.

Next time - I dont think I will ever purchase a travel insurance when booking online and hope you dont fall into this scam... (Health insurance alone is propably the best choice to make - else I will be learning new clauses everytime)

I am regular customer of makemytrip, booking with them from past 4 years. Today, i want to applause to the service that they provide to me or i am sure to all their customers.
Recently, booked holidays with them. Me with my family went to Kashmir & the trip was very well organised. Thanks make my trip

Recently booked bus booking, the driver dropped us 2 km away from the destination and argued. Later, when we complained Makemytrip, they heard us, penalised bus driver and company and compensated us with voucher.

Worst ever experience with MMT. Fraud, no customer value, never listen to your issue, no responsibility.

The customer is telling me there is no refund and help from their side. Please don't use this app. No help from them.very bad

I planned my solo trip on my birthday and booked my hotel and buses through MakeMyTrip. I was worried about the safety. But I was wrong, I got the best services from the hotel partner.

I booked a flight ticket from MakeMyTrip. However, mistakenly I made 2 bookings for the same itinerary. They refunded the full amount for my duplicate booking without any hassle on my first call. Great Service.

How do I escalate my issue to s senior management of MakeMyTrip?

I have faced an issue & not received refund for my indigo booking. Indigo has cancelled the reservation & we opted for full refund. They have confirmed that the refund has been initiated to the agency.

But the stupid MMT representative is saying they have not received the refund. Hence cant process it! Need Help..

Even afer booking the flight ticket they were forcefully asking to pay a minimum of 200 even though I have no particular preference for seats. Thankfully I checked the official
website before paying and I could do the web check in for free

Makemytrip has very unscrupulous practices of stealing your money in a sly way.
I am sure I entered the correct date ( 20 August), and it showed 20 August at the top of the page.
At the top it was obvious that the trip is from Tunis to Dubai and the date is 20 August.

It is highlighted in bold.
Tunis to Dubai

20 Aug / 5 adults / economy

Below in tiny font there is the month of May, which could hardly be seen. There was a glitch in the app.

After the booking, and when I discovered that the date was wrong, I entered 20 August again and pressed search.

Again, the same problem happened.

It showed that the trip was on 20 August and not 20 May, with the month of May at the bottom in tiny font. I swiped through the month, but it would not show July or August. It stopped at June.
They deducted a large sum for insurance against my will, which I did not request and do not need.

As it is makemytrip app glitch, I contacted the company and explained the problem, and asked them to refund me the total amount they had deducted from my card ( including the insurance, the service fees and the fine). Sadly, they did not give a pin about me and deducted the equivalent of 230 $ for a mistake that was not mine. I even sent them a screenshot that corroborated my claim, but in vain. Their intention of stealing my money was irrevocable.

I adamantly insist that it was not my fault. I am deadly sure it was the application's fault and that I entered 20 August and not 20 May. As it was not my fault, I think I should have been fully refunded.

I advise everybody to avoid this crooked company.

Guys don't trust Make my trip.
I missed my flight in indigo some reason but the airline refunded partially amount but Make my trip deducted from the refund amount.
And their executive told that it's service charge but the service which I have not getting bcoz I missed it and my amount gone.dont book ticket or hotels, anything through MMT. It's a lootera company.
How can you deduct when I have not taken any service apart that airline has already refunded...
So be careful please uninstall the app. Bcoz I have already experienced it guys.
Very bad experience with MMT.

Never book a ticket from make my trip travels, in reality they don't exist, they don't have support number, customer care is only IVRS for fresh bookings, once booked, you cannot even see ur booking in upcomming schedule, this app will not allow to cancel, and every time your refund is a big zero. This a fraud travel agency, what else one can say about

Regarding my hotel room booking MakeMyTrip charged Rs 7068/- for a double room with one extra bed for 3 persons for 2 days. But the hotel is changing only Rs. 4600/-

Hi All,
I have booked a hotel in makemytrip by selecting option pay at hotel. They have charged 1 rupee on my credit card and they saved my details. I thought if i go to that place than if i stay in that hotel than i can pay. But i didn't even travel to that place and stayed in the hotel they have charged ******* rupees. And from credit i didn't even got any OTP for this transaction it got debited directly from credit card i have called my ICICI credit card team and said this they are saying that this is International Transaction you won't get any OTP's for this kind of transaction.

I am a MMT BLACK customer at Make my Trip India (which happens after you spend 2 lakh Indian rupees with MMT). This is just a title with no visible benefits of any sort. I have complained countless times to management about the lack of benefits, but they have absolutely refused to address this issue.
My wife and I just completed a tour of Rajasthan which we booked through MMT and there were lots of issues that I wanted to discuss with management. They got a junior staff member to call me, and she was more in a hurry to come off the phone than listening to me. She definitely gave me the impression that I was complaining unnecessarily about the issues on my trip and these are common problems in India that we should just accept quietly. HOW CAN BAD SERVICE EVER BE ACCEPTED QUIETLY ANYWHERE IN THE WORLD,MUCH LESS INDIA?She subsequently offered me a compensation of 2000 INR for an expense exceeding 120,000 rupees. I refused and asked to speak to top management. They upped the compensation to 5000 rupees.I once again asked to speak to top management and they have refused continuously to date for me to speak to top management. It looks clear to me that the top management has instructed its junior staff to offer the customer 5000 rupees and close the matter and definitely are not interested in providing good customer service by getting in touch with the customer themselves and sorting out the matter. By calling me, hopefully, i can speak to someone mature, responsible, and understanding who's not in a hurry to come off the phone like the junior staff member did earlier. What is clearly clear is that the top management of MMT does not want to accept any responsibility of any sort when anything goes wrong, EVEN IF IT MEANS CALLING THE CUSTOMER AND SPEAKING TO THEM.
As long as they are minting money MMT DOESN'T CARE ABOUT THEIR RESPECT AND MAINTAINING A GOOD REPUTATION/IMAGE/STANDARD/PROFILE.SHAME ON THEM!

Very bad customer service team...she was a total $#*! name Rekha she did not help at all...was cold and no solution to the issue said we can't deal with it.

I request that people of South india make their own travel apps. Such brutes should not be allowed to let themselves on single women and minorities. They discriminate by locking us up with cab drivers at 3 am and refuse to start the trip. They collect advance and do not refund money. Arrogant cheats and murderers.