• MaraPets

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

MaraPets has a rating of 1.63 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MaraPets most frequently mention multiple accounts problems. MaraPets ranks 109th among Kids Games sites.

  • Service
    9
  • Value
    8
  • Shipping
    2
  • Returns
    3
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They will not listen to you and they do not care about your account.
How would you rate MaraPets?
Top Positive Review

“Love Marapets”

Amber J.
10/25/22

I've been playing mara pets for 13 years and I don't think I'll ever stop; the community is very welcoming and helpful. It's a free to play game.

Top Critical Review

“Terrible”

C V.
10/9/20

I used to play years ago and made an account for myself as well as my nephew who was a minor. Nowhere on their site do they say I can't sign a minor up under the same email as my account. Years later I try to recover said account for nostalgia and their customer service team treats me like a criminal because of my nephews account, when I explained they didn't like my answer so sent several emails asking me to explain which I already did. Than all of a sudden the "found" several other accounts attached to my email somehow. They either made those up or their website was hacked and my email address was stolen way back. I have now changed my password in case. Don't play on this site, you will regret it.

Reviews (31)

Rating

Timeframe

Other

Reviews that mention popular keywords

account (13)
Thumbnail of user cv81
1 review
9 helpful votes
October 9th, 2020

I used to play years ago and made an account for myself as well as my nephew who was a minor. Nowhere on their site do they say I can't sign a minor up under the same email as my account. Years later I try to recover said account for nostalgia and their customer service team treats me like a criminal because of my nephews account, when I explained they didn't like my answer so sent several emails asking me to explain which I already did. Than all of a sudden the "found" several other accounts attached to my email somehow. They either made those up or their website was hacked and my email address was stolen way back. I have now changed my password in case. Don't play on this site, you will regret it.

Thumbnail of user kyleahs
1 review
13 helpful votes
May 7th, 2020

They have rude staff and i give them. 3 stars. I do not like the way they respond to my emails. The service is awful and they banned my account but i didn't know about the rule that you can't have multiple accounts. And one of the staff said we know you are under 13 you just keep making new accounts to get around.

Thumbnail of user sarahs1847
1 review
10 helpful votes
September 24th, 2020

Staff on this site are petty as hell, And most players will whine at you for posting something in the wrong forum even if it GOES in the forum you posted in. I have played this since I was a kid and have spent T H O U S A N D S of dollars on this site. I'm honestly done spending money here lmao. Moderators are too strict and its honestly a joke that this is a "Kids game" Not for kids, And not for anyone who doesnt wanna constantly censor themselves. Literally afraid to even USE the adult forums pass I PAID FOR because god forbid I post it in the wrong forum then all hell breaks loose.

Thumbnail of user jonahh7
10 reviews
24 helpful votes
February 16th, 2013

Marapets is a awesome site it is both for teens & adults it is 100% FREE they have some helpful members and it is far better then neopets in my opinion.

If you do join use my referral link:
www.marapets.com/refer.php?id=ForeverForgoten

Thumbnail of user rinaj6
1 review
17 helpful votes
February 26th, 2020

Extremely rude staff, no idea how they can afford to continue running with the awful way they treat players. I joined at around 10 or 11 years old and have been playing on and off for years, I had forgotten my password at one point, being a kid, and made a new account. Never had ever traded points or shared anything to my old account. I then ended up remembering my old account and went back on in preference to the original account. Left it for a while and would come back occasionally to play. I then ended up randomly getting banned so I emailed to ask why, they were very rude in the email and said it was because I abused the multiple account rule as they don't allow trading to gain more points. What? I never saw ANY rule listed there when I was a child. This was around 12 years ago! I innocently just wanted to have pets and play for nostalgia. I have never abused the point system or even go on the newer account more than twice. Waste of time trying to get any help. The website also has had basically no upgrades in 10 years.

Thumbnail of user amberj493
1 review
2 helpful votes
October 25th, 2022

I've been playing mara pets for 13 years and I don't think I'll ever stop; the community is very welcoming and helpful. It's a free to play game.

Service
Value
Quality
Thumbnail of user lizzyf6
1 review
4 helpful votes
December 19th, 2020

Doesn't matter what time of day you click on some players profiles. Even moderators and other site mascots, there will be suspicious connections trying to get into your computer. When I decide to try and look out for the community and message staff to tell them I'd like to offer reporting these profiles because I know not everyone has safe antivirus software or know how to block these attacks on their information., staff are incredibly rude.
They told me it "wasn't virtually possible" that these things wouldn't be happening on their site and it's not possible. I still see the same profiles attempting suspicious connections with my pc every day I'm on this terrible unsafe site. I've already been given a virus, and lucky I know how to get rid of these... I would NEVER spend money on this site for fear of personal information being compromised and I've alerted my friends of just how unsafe it is. Quickly looking interest and figuring going back to other pets game sites is best.

Thumbnail of user mathews73
1 review
8 helpful votes
September 9th, 2020

The staff is so bad to me I just give people that was poor on money. I didn't even do anything so bad!
TIP: dont play this game

Thumbnail of user allyh23
1 review
6 helpful votes
September 14th, 2020

Me and my sister are working together but the staff is horrible and disables us saying they will shut down our accounts. I HATE THE STAFF!

Thumbnail of user hannahm227
1 review
16 helpful votes
June 12th, 2020

Do NOT go on this and waste time. Staff is extremely rude, and ban people for no reason. I was having a fun time, then i discovered Maratalk and the spam fairy. 'MORDO', the staff member, bans me for using the rolleyes maramoji. Ian should take better control on his terrible, immature, unprofessional staff. I certainly do NOT reccomend this game for ANYONE.

Thumbnail of user aric36
1 review
2 helpful votes
June 24th, 2022

I played a while ago and let's just say, it was a bad experience, me and my sister both had an account, and funny enough I used this voodoo on a mods pet and I clicked another tab in the game and I was banned, it said "multiple accounts" I emailed them the following night asking to get unbanned and the replies kinda were rude, they also claimed I had other accounts that were giving me free stuff, I had some other random users giving me stuff for free out of kindness but never abused any multiple account thing, my sister and my account were banned I asked if ATLEAST if they were not gonna, believe me, they could just unban my sister but they seemed offended and it was a rude "NO" remember that voodoo thing, its funny because the same mods pet I used the power on, was the same mod that ended up banning me I'm pretty sure could be petty or just timing for when I was blamed either way I have had some bad experiences and was heartbroken to lose my account and hard work of hours put into such a crappy petty game!

Service
Thumbnail of user captainp6
1 review
2 helpful votes
March 2nd, 2022

Amazing site. Good for all age ranges. I have never had a problem and I can see the other reviews are likely from the same person/people. Staff are great and helpful and the site constantly has new events etc and something to do. Its also not pay-to-win although buying AU credits is possible if you WANT to invest in the game, however its not necessary. CaptainPotatoes.

Products used:
Buying credits

Service
Value
Returns
Quality
Thumbnail of user puphu
1 review
4 helpful votes
December 9th, 2021

The whole site is like a big fat circlejerk. Mods like "dulce" expect - according to their forum title - other people to "be sweet" while they are just an incredible rude person. They are far from being sweet. They are snobbish, and think they know it all. You can't say anything against fat people or unhealthy food, because then she will feel personally attacked, even though she said she wouldn't mind being fat, and would actually like the jokes on the site about fat people. Then you have mods who never ever seem to work, because they are either never online or don't participate in any forum at all. The userbase is a joke as well. Constantly mentioning how long they have been on the site ("When did you join Marapets.com?" - "I have joined 16 years ago") like it would actually mean anything how old their accounts are. All they ever do is complain about resellers, new players, and names that are taken. Don't start this game, it's a bad joke, a terrible terrible joke.

Service
Value
Shipping
Returns
Quality
Thumbnail of user luciferd3
1 review
1 helpful vote
December 8th, 2022

Let's start off with the staff. Just like others, I have had my account banned without any clear reasoning. I had moved all of my stuff from one account to the other because my original account did not update my information. If I remember correctly, I was trying to use a feature on the site that was 13+, but it wouldn't let me despite me being 13, at this time. I tried to alert the staff as to what I was doing, but I was running into some issues. I ended up sending them an email trying to explain to them the situation, but they threw a fit as though I wasn't even trying. I returned to this new account many years later, and like I said, it was banned.
There is also the issue of racial stereotypes of black people and Native culture being used as "costumes". Some examples are the Chinese costumes, Native costumes, and sports costumes. Then there are the costumes that relate to eating disorders, obesity, mental illness, homelessness, and religion. There are costumes that feature black stereotypes, such as them being "ugly", muscular, and/or "criminals". This is a reminder that religion, culture, and stereotypes should never be treated like costumes. This is also a kids' site, mind you.
There are frankly gross references to beauty-standards, and there are some pretty inappropriate outfits that children this young should not be exposed to. The mocking of overweight people also disgusts me, since it treats overweight people like they are all lazy and don't even try to be healthier. The Fat Fairy is an example of this. The site mocks her for being overweight due to issues that are implied to be out of her own control. The treatment of homelessness is also an issue, here, since homeless characters are also treated as though they're lazy, disgusting criminals who aren't to be trusted.

I could go on and on about how horrible this site is. Sure, the mechanics and art may seem interesting, but this is not a good site for children. Personally, I think it was a waste of potential. The ideas behind the fantastical world-building and creatures could have made it one of the best pet-sites. Unfortunately, it was left in the hands of people who lack moderation-skills and seem to have some pretty misinformed views.
If you want a better pet-site to use, just go play Webkinz. It's far from perfect, and the newest version has really creepy-looking animation imo, but it's honestly better than this.

Tip for consumers:
It just isn't worth it, honestly. But if you do use it, don't even bother spending money on it.

Products used:
I only used the website, itself.

Service
Value
Quality
Thumbnail of user idontevenknowh
1 review
1 helpful vote
May 31st, 2022

In short, I think this site has WAY too much rules and some of them are just- unfair. In my opinion i think they should just remove some rules that are unnecessary.

Value
Shipping
Returns
Quality
Thumbnail of user ladyl37
1 review
1 helpful vote
August 17th, 2022

If you like neopets or gaiaonline it's a no brainer, great doll creation and great pet art. The community has been really nice. Covid slowed things down but it's picking up again. Highly reccomend if you like browser games.

Thumbnail of user marapetsr
1 review
9 helpful votes
October 14th, 2020

I got CHAT BANNED for the DUMBEST reason possible! I just asked for HELP on the MARATALK LIKE EVERYONE ELSE DOES, and then they chat banned me! I was going to do a goal for Ziranek, AND THEN THEY BANNED ME! The goal was: You need to spend 100,000MP or more on a Noticeboard Advert. SO i went to do that, but THEN IT SAID I WAS BANNED FOR 60 MINUTES(1 hour). I REALLY WILL NOT BE going on this site game ANYMORE. Even NEOPETS is better than this!

Thumbnail of user captainkeirap
1 review
0 helpful votes
June 19th, 2023

This is so damn glitchy to the point that I couldn't see anything there, also from what i've heard is that the mods are extreme but I was so lost and confused in this weird $#*! website that I couldn't even play the "game" if there was any

Thumbnail of user chyannen
1 review
6 helpful votes
November 17th, 2020

I got CHAT BANNED for a whole entire WEEK for asking why a moderator was in my club chat, and i got BANNED for no reason! I was about to send a message, but then realized they might delete my account. I wrote this support ticket: I was banned for asking a question and getting confused. Now THIS punishment is completely absurd! A whole week just until I can use chat features again? Now, if this happens ONE more time for completely silly reasons like this, I am going to completely reconsider spending my money here. I currently have 50$ in a jar labelled: Marapets AU savings. Now, I am not trying to argue, but if I get chat banned ONE more time for a completely UNREASONABLE reason like this, I will contact people whom are my friends and have huge amounts of power in the reviews industry. Maybe that 50$ can go to NeoPets? I can easily put BAD reviews and make big complaint videos like that other one that everyone got so upset about. So I suggest you be nice to your players. You got it? Be happy you even have the players you have. (end of message)
I may actually be thinking of making my OWN website! Do NOT let your kids go on this website, do NOT go on this website, and do NOT waste your time and money on this game!

Tip for consumers:
Do NOT go on this site, PLEASE STAY AWAY AT ALL COSTS!!!

Service
Value
Quality
Thumbnail of user rs755
1 review
1 helpful vote
September 11th, 2022

Never was put on a chat ban timer before. My friend suggested submitting a ticket for two users being rude to me then bringing it on to MT. Submitted the ticket, staff felt offended, and revoked my chat/forum access with no timer. I've never had the 1 hr ban ever. But they want to skip right to a very long ban and go against their own rules.
"These rules relate to Forums, Blogs, Maramail, Club Chat, MaraTalk or any other chat feature.
In normal cases anyone breaking the chat rules would first receive a 1 hour chat ban. A second offence would result in a 24 hour chat ban. Third offence earns a 48 hour chat ban. After that, it would normally be 1 week chat ban, 2 week chat ban, 1 month chat ban. After that, if a player has not learned anything from these chat bans their account will be permanently chat banned."

Service
Value
Quality
Thumbnail of user elizabetha1330
1 review
3 helpful votes
October 17th, 2021

I am an underaged user that is playing marapets. Marapets said this game was for kids. But it says over 16. In the AD IT SAID FOR CHILDREN THEN WHY ARE THERE REVEALING CLOTHES MARAPET!

Thumbnail of user cassieh24
1 review
10 helpful votes
May 27th, 2019

Whoever responds to emails is so rude and the game is not worth the time you put into it. I played this for years when I was younger and had created a few other accounts and then was banned at some point. Years later I tried to see if I can have it unbanned and they were not nice about it and refused. I had put so much time and money into this game. Previously I also was never unblocked from the chat rooms even after I reached the age where it's allowed. You guys are consistently rude and entitled! I'll never recommend this game.

Thumbnail of user haileys27
1 review
13 helpful votes
October 25th, 2019

Do not waste your time here. Staff is incredibly immature and unprofessional. They will not listen to you and they do not care about your account. Only your money

Thumbnail of user katiad5
1 review
7 helpful votes
February 9th, 2019

Marapets has a horrible staff/support team. The site's rules often don't make much sense and the team cracks down too hard on things that are really not important. Given that it is a virtual game for KIDS, nobody should be taking such a site so seriously. I was just banned for donating my items to other players... I mean, can someone tell me what the issue is with that? I was giving back to the community because I decided I didn't want so many items. I'm honestly pissed. I've been a member for 8 years and throughout it all I have had so many unpleasant run-ins with the staff/support team. I definitely do not recommend. And, if you have children and are thinking about letting them play, think again. I'm not even a kid, but the fact that I deal with depression and anxiety has made me, an adult, feel really unwanted and down. I can't even imagine how a kid would feel if they had a negative interaction with the support team/staff (and it's inevitable because they are rude and out to get you for the most ridiculous things).

Tip for consumers:
Don't use this site.

Service
Value
Quality
Thumbnail of user kellyg221
1 review
13 helpful votes
March 1st, 2019

This site is horrible first i was treated like crap in the past because someone begging from me reported me making it look like I was the one begging so they maramail banned me when I did nothing wrong... i got that sorted out after very snotty rude replies from the OWNER Ian... i decided to shrug it off because I was addicted to the site but cant believe how i got treated he really is a miserable pos... and now yet again ive been treated like crap and threatened to lose my account for simply giving away ten million mp to help others... Frig you mara nazis have fun lost my business due to horrible operation of the website you could not PAY ME to pay again peace - kellykins the quitter after 15 years

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about MaraPets?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about MaraPets?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business