Moonbokers

It's a scam site.
They list 'hardbound' books, never specify thst the book that they are selling is an e-book.

The site lists 'free delivery' in the check put after they DEMAND gift delivery address and gift recipients name.

The only tip off that it isn't an actual book, only digital, after the purchase is complete, the link for the 'e-book' is sent.

They then refuse to refund from their offshore location, citing a 'no refund policy' and implying that I should have known that it was an electronic book before because there was a link sent.
'ebook' is sent,

I purchased what I thought was a physical book and found out that it's only a download of a book. I didn't feel that was clear in the description and of course also overlooked the "no refunds" too. And now I can't even download it 3 weeks after payment (when I finally bought an iPad to download it to). My experience with Moonbokers has been a complete ripoff. Buyer beware: only downloaded books here.
Yours truly,
Reneé

The company took out money from my CC and never sent me a confirmation nor the book. The phone has a recording of a person, not a company. The Mailbox is always full. After emailing them, they did respond. When I told them I ordered a book, not a digital, they eventually refunded my money.

I've got something very positive to say! I bought a book and of course should have been more careful and suspicious about the very cheap price. Only afterwards did I learn it was a pdf copy and not the real book. But now I own a pdf copy! I can read the book easily on my laptop or phone. And best, I can send the pdf copy by email to a few family members with whom I want to share the book. I'm very pleased! I will look for more books from Moonbokers.
Important: in your confirmation email, look carefully to see where to click to download the pdf.
It should be more clearly explained.

It isn't clear when you order a book that it will not be a physical book. I ordered a book to give as a gift for xmas and got an email with a link to a pdf. Because of the low price, i was suspicious. So i double and triple checked that it wasn't an ebook. I wish i'd taken screenshots. I also wish i'd googled the company. DO NOT ORDER A BOOK FROM THESE GUYS IF YOU WANT A PHYSICAL COPY. There is no way to be sure you will not get an ebook.

I mistakenly thought I was buying a hardback book (as opposed to a download), there was nothing on the site to indicate otherwise and the photo was of a hardback book. I ordered 3 copies as gifts. When I discovered my mistake a mere 15 minutes later, I emailed (phone number provided did not connect to a human) and waited a couple of hours for a response, which turned out to be a canned generic computer-generated email telling me how to download the purchase. After I emailed again, I was told by return email brusquely No Refunds." Why on earth would I knowingly order 3 downloads?
BUYER BEWARE here—this company doesn't care about fairness or humans—only you money. I highly recommend steering clear and shopping elsewhere!

Thought I was purchasing a physical book only to discover it was an e-book. Wrote to the company asking for a refund and received a rejected response.

DO NOT DO BUSINESS WITH THIS COMPANY THEY ARE SCAMMING CUSTOMERS!

This site is not legitimate and is a scam! It States you are getting a book and nowhere does it state t is in ebook but the books you are sent are ebooks. I have attached proof of their description of the book which does not state It is in the book. If you reach out to their customer service they are quick to respond but they ask you for the order number and then they tell you sorry it was already sent to you as an ebook we can't refund it. Luckily I was able to go through my bank and dispute but stay far away!

My 1st ever purchase from Moonbokers was "The Body Keeps The Score." I received a link to download it but it was bad/expired. After asking for a new link several times, I asked for a refund. They said no refunds for ebooks. I asked for yet another link that actually worked and every link that was sent was "expired."
I never got my book nor the money back that I spent on it. DO NOT RECOMMEND!

While this site has processing and shipping time for paperback & hard back books listed & they say on their "About Us" web page that you can find best selling hardcover paperback and e-books -- NONE OF THIS IS TRUE!
If you make a purchase you will be told to read the last line of the "Shipping Policy" that states that by ordering you are accepting their shipping policy.
Kiss your money good-bye & consider it the cost of not checking out a website before ordering.

The link from Google shopping said "Hardcover, Free shipping". Nowhere does the site say its a digital book, so I presumed Google shopping was accurate. NOPE! I got a downloadable book. Not what I wanted. I asked for a refund since it was their fault. Reached out 3x, offering more and more specificity, including screenshots of the discrepancy. Only form emails back, denying my refund

This book site makes it look like you are ordering a book but then the quick switch to online happens and then next thing you know they send you an online book you never wanted.

I was trying to order a paperback book. If their site mentions ebooks, that's a big "if", I missed it. When I completed the order process and didn't see any shipping information, I knew something was wrong and immediately checked the order confirm email. It showed the download link. I never downloaded the book and asked for refund, but, of course, they refused and referred me to their Terms and Conditions. Such a scam.

I ordered a cookbook over 2 months ago and still have not received it. I called only to get a mailbox. I want my cookbook or a full refund. This is sad. Bad business.

Horrible costumer service. If I could choose 0 stars I would. Doesn't even clearly state the books are PDFs. Just happened to stumble upon their website looking for a cheaper option for a paper/hardback book. After my purchase they sent me an email with a pdf attachment and only then is when I realized I made an awful mistake. $8 for a pdf?! That's ridiculous, can't even read it the fonts so small. What a waste. Never again.

I wish I would have looked into this site more before placing an order. I did a Google search for the book I wanted to see where I could purchase it from. The sponsored Google link I clicked on stated "Hard Cover" for $8.50 with "free shipping until 8/10". Clicked the link, read the site's description which doesn't say anything about being hard cover, paperback, or e-book, so I went back to original link to confirm it said Hard Cover in the description, which it did...BUT IT ISN'T. It's not a physical copy at all, It's an e-book. They don't even tell you it's an e-book at ANY time in the ordering process. It's complete garbage and should be addressed.

Deception to items with complete false information. No one picks up the phone and once they get your credit card number they run up charges.

It would have been good to be informed that this was an ebook. What is the deal with advertising free shipping for an e-book? Fake marketing. I can use it on the ipad though, but it is not what I wanted.

This company is very misleading. I thought I was purchasing a physical copy of a book. It even said the shipping would be free. No where in the description did it say I was buying an online/ e book. I was then sent a link to the e book and I asked if I could receive a refund because I want a physical book. I was informed I could not receive a refund. Such a scam!

They are thefts, no where in their website they mention that the books are digital copies, they even ask for your shipping address for God's sake. And when you reach out to them they say this is our policy, we would not refund you. I am going to process my dispute through my credit card.

This is a scam, don't buy from them. It cost me more than $6.53 for a digital version that can't even read, alk the letters messed up. Contacted their customer service with the same answer it is a downloaded digital with non refundable, very poor quality and customer service.

I wanted to order a REAL ACTUAL BOOK! They never indicated that this was a DOWNLOAD.

Requested a refund and this is the response I received:

Hello,

Please note that you order eBook (digital book)
The Download link was sent instant after purchase with ''New Order'' email.

Please note that this sale is final, no refund is available for digital download.

Download link is in new order email if you can't find it, please check your email spam or trash folders.
If you still can't find a download link, please send an email with full E-book name and I will resend it manually.

To read our eBooks you just need anu pdf reader with your device.

We apologize in advance for any inconvenience this has caused you.

Kind regards

I clicked on an ad link for a book that lead me directly to the website of Moonbokers and purchased a book. No where in the description did it say digital or ebook anywhere. Immediately after purchase I received an email and had to email back to find out that it was a digital copy so I immediately sent an email asking for a full refund since the book is suppose to be a Christmas present for my 11 year old son and I have no use for a digital copy of the book. Their position: No refund all sales are final.