Morphe

I ordered some items on Black Friday. I got an email notification saying my order had shipped on 11/29/23. Fast forward to today 12/17/23 and I have yet to receive my order after reaching out to customer service. Nor have I received any response from the customer service Morphe Team. The carrier Ontrac said my package was delayed at first and the next day when I inquired about the delay they said they had shipped my package back to the seller due to an incorrect address when my shipping and billing address are the same. I see why they have lawsuits and have filed for bankruptcy.

I have been waiting on my order which took ages! It finally came today the problem is I paid nearly $100 for a set of brushes for my daughter ( it also said you get a free set of brushes with your order) I got the free set and not the set I actually paid for! The packaging was atrocious! I want a refund NOW! I am fuming! I will never deal with this company again! I want what I paid for morphe!

Have ordered several of a product and simply wanted to order more. The site just keeps sending me in circles and can't even find eye shadow single refills. Sent a message thru live chat a couple days ago... then another... then another... absolutely NO ANSWER whatsoever. Their chat states that an email will be sent when they're available... would that be this year sometime? Extremely dissatisfied. Teri Drake

They lost my order. After a month sent me a replacement. Took them a week to ship it. Then started getting emails with "item refunded". In the end got 1 item out of 3….
Called customer service again to ask wth and they couldn't help me…said them will send an email. I have been sending them emails since 2 weeks after my first order and no one got back to me. Terrible. Will not shop with them again.

Why do Morphe insist on having glass doors from ceiling to floor? The light grey markings on the glass are very faint to see. Not everyone has good vision. Where is your duty of care? I walked straight into your store's glass window and hurt myself. The assistant manager said, sorry, it happens all the time!
If you want customers to see right inside the shop then there's no need to use glass anyway. Just have an open door way and use a shutter at the end of day like HMV stores! Put your customers first please!

Worst experience! Ordered almost a month ago and they haven't shipped yet. Was promised they would be shipped weeks ago by customer service but nothing. Have asked for my money back multiple times and there has been no reply.

Disappointing that there is no communication from them and their website doesn't let you know of the delay. Most annoying thing is that they are still having crazy sales and posting on social media like nothing has happened. Influencers are still getting their promo packages, what do normal people who spend money have to do to get their money back?

I don't understand why people are having bad experience.My order was delivered within 3 days. The eye pallete and brushes were amazing more than my expectation

The most incorrect and fraudulent brand I have ever seen. I order 9 products and in the end they send me 3 of them. For a $20 order I have to pay $35 shipping. As I am emailing them to cancel it entirely. And at the end they send me an email saying "that the order cannot be cancelled".

When I ordered my 35A palette from Morphe, it took much longer than the shipping date they originally proposed to me. More than a week late. Buy these palettes in-store if you want them in a rush, their shipping is NOT reliable. The product itself however is undoubtedly great quality and almost worth the wait!

Terrible customer service. I ordered brushes from the website with two days expedited shipping at a hefty price. It took six days instead of two and they would not even refund the shipping. The customer service tells me they have up to five days for processing, which is insane considering you are paying for expedited shipping and this is not mentioned on the ordering page. I will never order their products again.

I ordered from morphe 2 sets of brushes, one lash curler, beauty sponge, eyelashes, glue eyelashes; so a lot.
Order done, money gone and in the next day I received notification that my order was cancelled by them and they took from my money.
Shame on them, liars.

Purchased on the 4/9/21 with a confirmation email being received minutes later and the money taken out of my account instantly. However I am yet to receive a tracking number. It doesn't look like they are going to be sending my package anytime soon if ever. Contacting customer service is useless, they said that I would receive my tracking number by the end of the week- last week. What a joke. I hope a lawsuit comes their way real soon.

They take your money and give you a fake tracking number and you never get your product. I have emailed them repeatedly and all I get is the same automated response stating it got lost in the mail

This company I had never heard of fraudulently obtained my bank information and charged me $75.12 on May 12,2020.
I had never been to their website, never called them, never made any purchase from them and yet they tried to steal from me charging me for something I had no knowledge of.
These people are scammers and should be ashamed of themselves. Beware

I ordered just one item (one pair of eyelash) in August 2021 and still today September 21,2021 I have not received my order. Also the Morphe Customer Care Crew is non-existent. I called the customer care line by which no one answered. I reached out via email several times - and just as well no response/ assistance at all. I will have to resort to other measures to get my money back since this company (from what I see) takes money but does not deliver its products. Very disappointing! Non-existent company/ customer department. Will never order from Morphe again!

I actually love Morphe products but their customer service is appalling. I placed an order and its been over a month and it's still not hear. I was told they'd send a replacement after waiting 2 weeks for a response from their customer care. No replacement has come. I was also told I'd be refunded the shipping. That also hasn't happened. They have the WORST customer service and delivery I've ever experienced. No product is worth the hassle and scam of this company! DO NOT BUY.

I purchased some stuff from morphe canada and they got reaction on my skin from their product. I contact customer service and told them everything and instead of helping me they are asking me to return the product with my own cost wow. This brand is worst brand. Do not fall for them they are big scam. I took pictures and everything as well. And on their website they are saying that satisfaction guarantee like really. You guys don't care at all for your clients. Please please please be aware of this scam brand.

Love their palettes, that's for sure but christ do not order directly from them.

I ordered three palettes over two weeks ago, and so far the order is still sitting on 'confirmed' stage. No shipping information, no updates on delays, etc.

Have emailed them three! Times and so far all I have received was someone asking for my order number, then followed by an automated email that someone would be in touch. That was a week ago. I emailed twice after waiting five days but still nothing!

I understand that with COVID things are hard and I don't mind waiting extra for the shipping but the fact that I haven't had ANY information as to when I should expect my items to come is a bit worrying.

So in summary; their products are great - I have a few already. But save yourself the pain and order through another supplier such as Mecca or Beautybay.

MakeupbyAriel brushes falling apart after washing brushes only 1 time. I emailed them over 10 times in 2 weeks and they finally answered to 1 email and said they can't help me because its been past 30 days of the delivery. When I emailed them within the 30 days they won't reply to me! Their website says within 60 days to contact them so I don't understand why they are saying they can't help me. I kept emailing and contacting them for 3 weeks now on facebook and instagram and they would leave me on read. Their customer service is $#*!. This company is being extremely shady. I've supported them for so many years and have never had an issue with their products. The one time I have an issue they are choosing to ignore me! I will no longer be supporting them and telling everyone to not support them as well.

I ordered back in November and it said it would be 5 days until I had my items, some of which are intended to be Christmas presents... it's been weeks and nothing has been shipped and they keep sending me the same email saying my stuff will be shipped by the end of the week and then the week goes by and I enquire again and they do the exact same thing again. This was the first time ever treating myself to expensive make up and Im so sad.

I love how affordable Morphe is- especially their eyeshadow pallets! They offer many dupes for expensive products, even their own beauty sponges. I love how you can purchase their products through their website and through other beauty retailers such as Beauty Bay (which makes it easier for customers outside the US).

I had accidentally ordered a double items and not even two minutes later i call to cancel the order but they tell me they won't know for sure if it'll cancel and so i ask okay can i add a discount code to the order? They say no. When just 5 mins ago they asked if i wanted to. It was on Thanksgiving so their warehouse was closed anyways yet they proceeded to send it out 2 WEEKS afterwards. So now i have to wait for it to come in, just to ship it back once it arrives :)

I ordered some of Morphe's beautiful lip colors and never received them. The first order was in August, after I rec'd a text saying it would be delivered, I then received a text saying that I had moved and the shipment was returned. My address had not changed, and I'm unsure what that was all about. I called CS and informed them and they sent another package out on 9/1. I have yet to receive my package as of today 9/16/22, so I called CS and was told it had gotten lost via the courier. I asked could they send another one over night directly to my address and I was told that they were unable to accommodate. I requested a refund and that will take 3-5 days to credit back to my account. I will never buy online again with them.