Sarah R.

Love their palettes, that's for sure but christ do not order directly from them.

I ordered three palettes over two weeks ago, and so far the order is still sitting on 'confirmed' stage. No shipping information, no updates on delays, etc.

Have emailed them three! Times and so far all I have received was someone asking for my order number, then followed by an automated email that someone would be in touch. That was a week ago. I emailed twice after waiting five days but still nothing!

I understand that with COVID things are hard and I don't mind waiting extra for the shipping but the fact that I haven't had ANY information as to when I should expect my items to come is a bit worrying.

So in summary; their products are great - I have a few already. But save yourself the pain and order through another supplier such as Mecca or Beautybay.