My Fancy Princess

I should have read reviews before ordering from them. I ordered on July 9 two dresses. None of them were pre-orders. Got my confirmation email with no tracking number and they charged my card. In their FAQ section it states their merchandise usually mails within 3-4 business days. It's now my daughters birthday July 24 and still nothing. Called numerous times (voicemail of course), emailed and facebook messaged and posted on their wall with still no update. I finally cancelled the charge with the credit card company and let them know. This was my first time to buy from them. It's a shame, my daughter would have loved those dresses.

Pre-ordered halloween costumes on July 11. They quoted that they would be shipped first week in September. They charge my AmEx on Sept. 5th but never shipped items. I emailed, called and sent Facebook messages and received NO response. Finally, I sent one last email with "Will Contest Credit Charge" in subject line. They finally emailed and assured they would ship that week. Two week pass and still no shipment. I emailed again and they rudely questioned if I understood that it was a pre-order and I had to explain that I did understand, that they quoted early Sept. Arrival and they already charged my CC. They then said they were unsure if they could ship prior to Halloween since their supplier was late. I asked to refund my credit card immediately and they again were very rude and told me that it is common knowledge that it takes 3 business day to process a refund and that I should contact Amex to verify. Terrible service and appalling email response. Could never get anyone to answer the phone or return my call. Never order from them or their other company Baby Scholars. Bad bad bad.

This company is absolutely awful. They have a "return" policy which of course requires an RMA, but they won't give it to you, absent threats. Then they send your an email with the RMA, but add 100 other qualifications to your return (Ie, "we won't accept it if...") Lastly, after you return the merchandise they refuse to post your credit-- at ALL, not just within 30 days-- and refuse to respond to emails etc. You can forget about getting someone on the phone to address your problems. You go straight to voice mail.