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New Parts has a rating of 1.73 stars from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. New Parts ranks 737th among Auto Parts sites.
Items were shown in stock and were at a good price. Items shipped the same day they were ordered. What I received was exactly what I ordered. No issues whatsoever.
If you can "AVOID" doing business with "Newparts INC." I bought an OEM (supposedly) fuel pump for $338 from them. The pump died after 36 days, resulting in towing charges and Dealership repair price tags. The part has OEM 1 year warranty if the claim is initiated by them and they wouldn't do it. Excuse after excuse instead of 3 minute form filled on my behalf. The only explanation for their odd position is 1) the part is counterfeit, 2) refurbished, or 3) warranty has been already paid on it and they resold it. Packaging was recycled paper which made me suspicious. Terrible to deal with, rude and unethical based on their stance on this issue. BEWARE - Buy from reputable authorized reseller.
If you can "AVOID" doing business with "Newparts INC." I bought an OEM (supposedly) fuel pump for $338 from them. The pump died after 36 days, resulting in towing charges and Dealership repair price tags. The part has OEM 1 year warranty if the claim is initiated by them and they wouldn't do it. Excuse after excuse instead of 3 minute form filled on my behalf. The only explanation for their odd position is 1) the part is counterfeit, 2) refurbished, or 3) warranty has been already paid on it and they resold it. Packaging was recycled paper which made me suspicious. Terrible to deal with, rude and unethical based on their stance on this issue. BEWARE - Buy from reputable authorized reseller.
Tip for consumers:
DON'T buy from them. Parts are very questionable - Just look at the Better Business Bureau complaints about this business.
Products used:
Fuel Pump
Sent used brake pads with missing clips. Send it back like directed, get an email later saying take pics before sending it back. Explain I can't at this point and they charge me a "restocking" of 33 bucks. The bads were 70 dollars. Sell used parts and HORRIBLE CUSTOMER SERVICE! AVOID. So if you buy from Amazon make sure you check the seller! Have the order number to prove it!
NEW PARTS WILL NOT REFUND MY MONEY FOR FRONT SHOCKS THAT WERE ON MY CAR FOR LESS THAN 2-WEEKS. THEY WANT TO SEND ME REPLACEMENT AND IF I DIDNT PURCHASE REPLACEMENT PARTS THROUGH THEM I WOULDNT GET A REFUND. THE WINDOW CLOSED FOR NEW PARTS WAS FEBRUARY 29,2024. MEANING IF THEY STARTED ACTING UP AFTER THAT DATE I WOULD HAVE BEEN OUT OF MONEY OF 1,073.00 FOR DEFECTIVE FRONT SHOCKS. AS OF TODAY THEY MEANING NEWPARTS AND AFFIRM ARE STILL PLAYING GAMES AND NOT DOING ANYTHING TO SOLVE THIS ISSUE BUT ALLOWING UP TO 4-5 CUSTOMERS SERVICE PEOPLE ASKING ME THE SAME QUESTINGS OVER AND OVER. I THOUGHT THEY WERE FOR TO HELP THE PEOPLE WHEN YOU FILE A DISPUTE. LUCKY ME I FILED THE DISPUTE WITH BOTH COMPANIES ON 2/23 OR 2/24/2024. ROCKET AUTO WHERE I PURCHASED THE REAR LEFT AND RIGHT SHOCKS I SENT PICTURES TO THEM AND THE SAME INFO I SENT NEWPARTS.
NOW NEWPARTS WANTS ME TO SEND THEM BACK IN THE ORIGINAL BOX, NOW WERE WOULD I STORE ORIGINAL BOXES. I TOLD THEM I DIDNT HAVE THEY SAID THEY WANTED TO MAKE SURE THE SHOCKS WOULDNT BE ANY DAMAGED LONG STORY SHORT FRAUD. TJ
Tip for consumers:
NO
Products used:
I NEVERED ORDERED THROUGH NEWPARTS AGAIN I ORDERED THROUGH SUMMIT RACING WITH A WARRANTY OF 12 MONTH OR 12,OOO MILES WHICHEVER COMES FIRST NOW I PAY THEM A 150 A MONTH UNTIL PAID FOR .TJ
Items were shown in stock and were at a good price. Items shipped the same day they were ordered. What I received was exactly what I ordered. No issues whatsoever.
Products used:
Motor oil
Purchased through their Amazon store. WHAT A MISTAKE. WORST CUSTOMER SERVICE EVER. Parts arrived and I immediately installed 12 spark plugs and 12 spark plug wires. Unfortunately the coil wire that was provided was only 8 inches long and needed to be 24 inches long. Contacted NEWPARTS and they asked for a picture of the box and my VIN. They insist that they cannot use my VIN because it is not 17 digits long, WELL, 1972 Jaguars DON'T HAVE 17 DIGIT VIN's! They are also inflexible, expecting me to remove all of the parts (WHICH THEY WILL NEVER BE ABLE TO SELL AGAIN DUE TO DIRT AND OIL ACCUMULATED DURING THE INSTALLATION) and return them. All I need is a 24 inch coil wire, which if they were a reputable business selling parts should be a very simple request. Better Business Bureau reviews are all horrible for NEWPARTS, I wish that I had read some reviews before buying from them.
Tip for consumers:
DO NOT BUY ANYTHING FROM NEWPARTS - if you get a bad part the customer service is terrible at resolving the issue
Products used:
Spark plugs and spark plug wires
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