PagePlus

I've been using page plus cell service for over ten years. They charge my credit card each month. They used to be good but now they are horrible! I've been without a phone due to their errors. Again, texting completely won't work and after calling customer service they said they are experiencing technical difficulties and your account did not renew as planned. This is dangerous my only phone. You get what you pay for

I have never had such a wonderful experience with a cell service provider. I often worked out where there wasn't good cell coverage & adventure out in the sticks where cell coverage is sparse to nonexistent so I'd tried all the big companies and was always frustrated. My biggest complaint was dropped calls and agents from all companies just straight lying to try to make a sale. I was regularly spending numerous hours contacting customer service to resolve issues with those other companies and ending up even more frustrated. I did some research online and found page plus and decided this was the one I was going to try. That was the greatest move! I've spent the last 8 years happier than I'd ever been with a cell provider, great service, no dropped calls, no contact, no hassle, not a single problem in 8 years& I'm really still blown away by that thought! I paid $12 a month and purchased refurbished iPhones from eBay rather than buying a phone from page plus & that $12 service was better than the $75 a month service I'd had before. Because I was often adventuring in national forests with friends I'd often see that they had no service for hours where I had 3 bars& data coverage. It seemed I had better service than people with Verizon even though we use the same towers. I recently decided to switch to xfinity only because my acp credit will cover my cell phone bill through them, and as far as I know it won't work with page plus. Its a choice I've regretted from the moment I placed the order. I actually just got my phone I started trying to get 4 months ago because of issues they created that ended up being on me to resolve (delivered phone with no signature as was required & it was stolen). Nonstop issues lies and HORRIBLE customer service that doesn't seem to be good at resolving anything…. & this is all before I've even actually used the phone. This is exactly the reason I switched to page plus and have loved it so much. Drama free hassle free no bs service that is dependable. Sometimes I'd renew my $12 service and do a happy dance just cuz I loved how hassle free it always (especially when I was seeing family going through so many issues with their service). I literally just got my phone from xfinity today and I already can't wait till my contract is up so I can switch back to page plus. I've definitely recommend this company more than any other.
- edit to add… also noticing how much of a pain it is to try to get to a live person with my new service provider and that's another thing I'm now appreciating about page plus. I'd always heard they had really poor customer service but I've never had a bad experience. In the 8 years I was with page plus I've only had to call customer services a few times but I have always been able to reach a live person quickly and easily who actually resolves my issue without 8 transfers to other agents (unlike xfinity). When I call xfinity I have to go through a pain in the $#*! automated system first before they will transfer to an agent. It never understands me and makes me answer a bunch of questions first (that of course the agent asks me again once I get to a live person after 15 minutes) it's a real hassle. Every time I say agent it wants to text me (at my moms phone number which I only used her phone 1x to call xfinity and now they constantly call and text her even though I've asked at least 12 agents to remove her number from my account) and troubleshoot my modem….then it won't let me out Of that prompt and I have to hang up and try again…. I've had to call back 5 times before I got the system to actually transfer me to an agent. Page plus I'm always surprised how quickly I get to a live person, I'm almost shocked everytime like oh wow a live person in 30 seconds! Wow. I see a lot of people posted reviews saying they had a hell of a time porting numbers with page plus... I've always bought unlocked Verizon phones from eBay never had an issue setting them up on page plus. I've ported a number in and ported a number out super easily no issues.

You can get better plans from companies like Visible, that offer you 5g for 45 dollars a month as opposed to 4g at 55 a month. I was going to get a family member to join them as I have been a customer for about 8 years and didn't think to look elsewhere. They placed and order then only after paying for my "free" sim card, charged me 29 dollars in shipping. When it arrived, I refused and UPS took it back. The customer support hung up on me when I demanded a refund. You are a trash company.

Hello, I have been a PagePlusCellular customer for over 10 years. The wireless service is excellent. I have purchased three phones from over that time. Zero problems in this department. But the Customer Service with Page Plus is horrible, terrible, incompetent, intelligible, inept, time wasting, just horrible. In trying to activate a new sim card since January 26,2022, I have spent about 12 hours on the phone with at least eight different customer service agents, until I finally was connected with one person who knew what she was doing. HORRIBLE CUSTOMER SERVICE. So bad, that I am considering finding a more customer-centric provider.

They let u wait forever on phone, and come back with no answer or just keep sending u to another. Internet doesn't work normally either

They used to be a good service provider years ago. Now if there is a problem they say they can't do anything about it. I have lost about a month of data service after paying for months now. I have to call in every month now to get it cu on. I asked for a credit or refund and they won't do it. The only thing that makes this company halfway decent is the fact they're using Verizon lines. I had Verizon and I didn't have this problem ever. They just bill you to death with $200 to $300 a month charges! I'm considering going to another provider that takes care of their customers. I am always talking to an Asian person. Hey may have outsourced as a reason for bad service now.

This company is an absolute nightmare. Simply getting ONE issue resolved has lead to more issues, frustration and time that I just don't have on a workday. I've placed 5 calls and have gotten nowhere and it's only noon. I've been trying to get help for 5 hours and just keep getting excuses (all which make it seem like I'M the one causing the issue), transferred or hung up on. My patience tolerance is very very high but at this point I never want to spend another penny on this phone plan ever again.The reps are very condescending and curt and I just seemed to be getting shoved off and ignored. I spoke to two reps that accepted my Access PIN and the 3rd tried to tell me that the PIN I provided was incorrect? Then dropped my call completely. They still haven't sent a survey lol. It's nonsense. I intend on getting off of this phone plan ASAP and highly discourage anyone considering Page Plus. Just spare yourself

The phone service was mostly decent in my area but did often drop calls. The website is so beyond confusing and glitchy. There is absolutely no way to change payment info without cancelling your service and starting completely over. Then I just get looped back to the same page over and over. The chat bot is worthless. The real customer service people are nice but I got so beyond tired of constantly having to start over every time I needed to pay with a different card.

Ah, you might want to check dates and wording on the positive reviews here. When I started with PP years ago, they were the only affordable option to use the Verizon network. Once PP was bought out a few years back by some French company, customer service evaporated. Idiots man the lines, telling you to reset your phone, get new sim cards, etc when the problem is on their end. Want to change a payment method? Good luck with that, it has to be done through a rep. Want to change auto billing? Call a rep. Think your phone is compatible because their website says it is after you enter the IMEI? Think again, they'll cut your service and change their minds months after it worked without a hitch. For a few bucks more a month, just use Verizon prepaid and get 3 times the data. It is just not worth the headache.

Holy $#*!... if you ever wondered what customer service would be like in hell call page plus. It will honestly make you ask yourself how is this possible?! How could a company be this bad at customer service?! I have never experienced anything like it. It really is a remarkable feat of futility. You could honestly say it's a marvel!

Since I have submitted a bad review for Page Plus, I have received two calls from their Customer Service number that lasted 1 second and was immediately hung up. Now they can say they tried to reach me to resolve the issue but I was unavailable. This is how they try to cover up. Unreal!

Stupid overtype function is hard to disable and turned on by itself. Wasted time and energy trying to disable.

AVOID PAGE PLUS! VERY SHADY BUSINESS. According to their map, I have full coverage. I bought their SIM, got charged $60 for a plan, then wasted 2hrs trying to get phone service because there was NO SIGNAL. The PagePlus guy had me restart my phone about 20 times, reinsert the sim, then told me to walk around outdoors to try for a signal. Nothing. No connection. And they refuse to refund my $60, claiming they have a zero refund policy. I'll be filing complaints with the Better Business Bureau, the US Attorney General Consumer Dept and the Florida Division of Consumer Services.

I wish every body who need a pulse medical alert who should contactPULSE MEDICAL ALERT
TEL #*******756 I have one and the service is formidable I'm very sastified J Denis

PagePlus Cellular charged my account every single day for data that was neither sent or received until they totally drained my account. DO NOT DO AUTO REFILL, they will drain your bank account.

I was using verizon for so many years I been on a contract with them for over 5 years my bill was over $120 plus tax every month I find out about page plus from a friend and they using verizon towers and to my surprise I could use my own verizon phone with them and the best part is I have the same plan and the same service but now I am only paying $45 a month the only down side to make a payment I need to call them every month. Other then that the service is great

My old company that I loved! Was a hybrid and I needed Venmo... Well sh!t. Ok, my husband has used this company for years and swears by them. I went five months... And I swear that I will never be that f'ing dumb again. They couldn't port my number in. Then finally answer over 100 calls finally did. The data was sorry at best and often wouldn't work if there was a chance a wifi connection might be there. Kept having to turn off wifi just to get the data to work only to have this idiotic company tell me to turn the phone off then on. Wanna guess how many times I did that in five months? I finally lost my cool and told them to fix the f'ing data. They did by shutting my phone completely down. I'm now without a phone till I get a SIM card from the new phone company I probably should have gone with in the beginning. Only go to this company if you like getting jerked around.

Dont go here. They have horrible customer service. They will not fix anything... have a note 9 cant send or receive pics. Mobile Data absolutely not working. And my phone worked perfectly fine before I allowed them to insert a page plus sim card... now I'm $#*! outta luck and they dont care

I had this service for 2.5 years. The coverage was good and usually worked well. I loved that it was a no contract, pay as you go plan: AKA no nasty surprises. I made a huge mistake by switching. I've been with Verizon for 3 weeks and I am furious about their misleading and shady business practices. When my contract is up, I am going back to PagePlus.

I was SCAMMED by their referral program, followed the process and after over an hour with your horrible customer service, I was told they didn't have the ability to correct. How do you get away with this? I was scammed, others beware!

Worst cell phone company. They teamed up with Verizon and decided to mess up the service of countless customers. They strung me along and like other reviewers on here, had me doing hours of troubleshooting over a period of 2 months and every single person I talked to gave me a different explanation of the problem (all LYING and talking out of their A$$). I had no service throughout this entire time. They even had me buy another sim card to see if that might work but I didn't receive it so I had to order another one and they refused to refund me the price of the first sim card.

After calling customer service and being played with over two months, I was told to find a different carrier because I would never get service with them after their IDIOTIC service update, so I did. The customer service rep Randell specifically told me to switch my service and port my number to my new company so I don't lose it, then to call PagePlus back to be refunded the $19 I still had on my balance. I called customer service today and talked to Shondra to be refunded the $19 I still had in my account and SHE REFUSED TO ISSUE ME THE REFUND. She just kept repeating like a robot that she can't issue me my refund because I don't have a number with them (remember, I had been told to port my number out before being refunded the $19 so I wouldn't lose my number). She also REFUSED to transfer me to a supervisor, just like another reviewer on here mentioned. They probably told her to refuse refunds to all customers so this lying, fraud committing company can just STEAL CUSTOMERS MONEY. DO NOT GIVE THIS COMPANY EVEN ONE CENT OF YOUR HARD EARNED MONEY. All they do is LIE to customers and STEAL YOUR MONEY and provide no service.

I lost out on days of my phone not working called in the was very rude also I did like them at 1st but not anymore they suck

I cancelled autopay online for my mother to close her account. They charged her account the next month. When I called to ask why, they said there is a glitch online and it doesn't always cancel autopay. Yet online, it shows as cancelled, so from our view it was completed. Page Plus REFUSED to reimburse despite her phone not used at all that month.