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Claim Your BusinessGoogle Play has a rating of 1.81 stars from 192 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Google Play most frequently mention customer service, gift card, and app purchases problems. Google Play ranks 440th among Music Other sites.
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The team's work ethic is something I truly admire. Great assignment help. For me specifically, this has made a significant difference. The achievements never cease to astound me. I appreciate you offering this distinct viewpoint, and I wholeheartedly suggest making use of the service.
The worst customer service ever! If a transaction goes wrong it seems impossible to correct. Only email support and they ask for the same information over and over again. It takes days for them to respond and when they respond they ask for information, screen shots that you already sent 4 times.
The worst customer service ever! If a transaction goes wrong it seems impossible to correct. Only email support and they ask for the same information over and over again. It takes days for them to respond and when they respond they ask for information, screen shots that you already sent 4 times.
Tip for consumers:
Google play has the worst customer service ever!!
Products used:
Google play
Again and again I try out apps from Google Play store that are supposed to be some type of investment or passive income app. But everyone of them so far has been nothing more than a scam that never pays out and support never responds. I use to trust Google Play store because I believed they actually tested and verified these applications before offering them to the public. But now the name Google is anonymous with scam. How could a corporation like Google allow all these scams to be deployed by there services? This is unacceptable and poor business ethics. I am furious with Google for letting the public get ripped off by these scams apps and doing nothing about it. Google you are also guilty for these crimes and should be held accountable.
Tip for consumers:
LTC miner app is used to obtain codes for mixer pro 2.0 wallet app which cost $10.00. the codes are used to claim funds which when you have enough you can then withdraw the funds. But the funds never withdraw and always stay pending and support doesn't respond. Also had to purchase an additional code for $25.00 on the mixer pro 2.0 wallet app in order to have enough funds to withdraw.
Products used:
LTC miner app and mixer pro 2.0 wallet app
I purchased a gift card for $100 and when I went to redeem it it's not working the receipt from the store says activated so I called Google Play customer service and it doesn't work I don't know who to reach about this matter the store won't give me a refund even though I have the receipt because it's a gift card does anybody know another number I can call I feel like I just had $100 stolen from me
The customer service number says call back during business hours and when I call back it's the same recording even during those hours is there any live customer service I can talk to you and the number I would appreciate it thank you it's a Google play gift card
The message when trying to redeem it says need missing info I don't know what info it needs
Baught a $30 gift card. Put in info for gift card, and never received funds onto account. Talked to customer service who told me it could take up to 3days. Not to get my money, just a review on my problem. This is a old scam way of keeping money on the books to make money by keeping customers money in accounts without giving them a way to spend it. Do not trust this service. I am taking them to court so I can put them on front street for the service they offer to paying customers.
Tip for consumers:
Nothing
Products used:
Nothing they kept my money without delivery of product.
My card was charged 2 days ahead of the scheduled subscription renewal. No authorization of the payment was asked of me (no push notification or sms). This specific function is not clearly stated on the site, or when you make the first purchase. You only find out that their policy is to charge ahead of time, when you're charged without your consent. When I requested a refund within 48 hours, they refused to refund it! There is no customer service at all. Never again will I use their services and do not recommend you do either.
Tip for consumers:
That they charge your card automatically, days ahead of renewal.
Products used:
Hinge App
Almost all songs are represented. Not the most intuitive design, but overall I am using it for a while and don't want to change anything.
I have four $1.00 holds on my card, I can't see what they were for and when I reached out for help, the guy kept repeating himself, would tell me he understood and then looked up the transaction history and tried saying they were for purchases back in 2022 and those purchases were made on a completely different card and bank account. He came up with whatever he could to falsely resolve the issue. I haven't used google play since the beginning of 2023 when I had to switch phones. I'm livid.
My 5 year old daughter spent £30 on a game called Roblox without my knowledge or permission I researched the game and realised its not suitable for her so I contacted Google Play Support and explained the situation that she's only 5 the game is for 10+ she didn't have my permission and they've refused to refund me the £30 because it doesn't meet there policy what a joke least its only £30 and not £300
We were watching a movie.
There was nothing wrong with our internetconnecton or chromecast...
The movie paused without a reason, and had to load 5000 times during the movie...
Dishonest practices. Worst customer service.
Adobe clearly says that they will issue full refund within 14 days of initial order of the renewal, but Google play will give you run around and deny refunds.
I wish they are sued and made to pay users for such dishonest practices.
The team's work ethic is something I truly admire. Great assignment help. For me specifically, this has made a significant difference. The achievements never cease to astound me. I appreciate you offering this distinct viewpoint, and I wholeheartedly suggest making use of the service.
Google removes honest reviews that use a less friendly tone but which, by definition, are not vulgar in any way. They temper with the freedom of speech right while defending companies that mock their customers. Just because of that Google Play deserves nothing more than a star for using aggressive censorship.
Products used:
Most games or apps that involve games
Been buying in game purchases for years and reached the platinum level so a perk is you get a box to open every week gives you up to 100 points wich is 1.00 dollar so I've kept track for the last 24 months mist points 6 which is 6 cents my average is 3 cents be advised my total spent over 2 years was 4,564 dollars. What a joke and insult to give pennies to someone spending that much. Google a greedy scam like the rest
I make a few purchases here and there on my credit card. I never keep my credit card saved for purchases. I always add it back and delete it again. Well I got a charge on my credit card not to long ago and I looked at my spending history and it wasn't on there hhmmm? Been talking with these fools and they don't care. I know for a fact Google play and golf clash is running a scam. If there's any attorneys on here I pay well and I want to make these crooks pay. Read the reviews it's thousands of people getting screwed
Tip for consumers:
Crooks
I used to have a device that worked with this, that one broke. NONE of my ones now, work. NONE of them. They're all "unsupported." ALL. OF. THEM.
Bought a play card for my son. When redeeming, it gave an error that more info was needed. Clicked the link and provided all information that was asked. Received an email stating it was not eligible for appeal with no further explanation. Tried to chat someone about this, but they said decision is final with no explanation as to why it cannot be appealed or how I am supposed to get my money back since the store we bought it from does not issue gift card refunds. Their final say over the matter was that I was holding up the waits and ended the chat.
If I could give a zero star I would. Received a Google gift card digitally by Amazon email (a birthday gift) and it was unable to redeem. Went through the whole process with Google as they requested "more information". It was embarrassing to have to ask my friend for her receipt as she sent it to me as gift, and on top of that Google still rejected the gift card saying information "inconsistent" without further explanation which part of the information they're questioning. I tried to email, online chat, call in person, all gave me the same answer to go through the online submission again. And then the same response from Google "special team" that they're not satisfied with the document and cannot honor the card. Without saying why, it sure feels more like a scam. Big company sells digital money, refuse to honor and acknowledge it, what are we going to do. The whole experience is a shame and I will never ever in my life purchase/use another Google gift card.
Products used:
Google digital gift card
Got my gc approved used it once with a remaining balance and today I have to submit all documents again to use the same card.beyond mad customer
Tip for consumers:
Don't buy Google gift cards
Products used:
Gift card
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On 5 july 2023 rented a movie in Google Play. Due to system errors I could not see it ( the film did not appear on the library) Support group could not fix the problem and reimbursement was refused 0n 15 July. No explanation was provided
If you are thinking to buy an app to try within Google Play's 48-hour criteria on its refund policy, don't do it. Like many reviews on this site and others say, they will refuse without telling you why. If you did buy with a credit card, use email to politely ask for a refund, get their refusal in writing, then dispute the charge with your credit card company.
Appreciable service, keep it up.we expect more, but till now your works are highly appreciated and we want you to carry on these works in future.
Be careful when purchasing google play! Cards. I purchased 2 and when I went to redeem them I got a message that it needed more information. I submitted a photo of the Play cards as well as receipts. It took them a week to tell me that there are some inconsistencies with my account or the cards and couldn't be activated. I've responded back for a further explanation and have not heard back. There are no representatives from Google to speak with on the phone. Very unhappy about the customer service.
Do not purchase gift packs of google play cards. They are made cheaply, with paper cards, so when the sticker is removed to redeem code the code tears off with the sticker.
They Do Not refund for the faulty products and you will just waste money.
Tip for consumers:
Even if the product is faulty they will not give a refund.
Products used:
Gift card pack of Google play cards.
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