Em G.

Bought a play card for my son. When redeeming, it gave an error that more info was needed. Clicked the link and provided all information that was asked. Received an email stating it was not eligible for appeal with no further explanation. Tried to chat someone about this, but they said decision is final with no explanation as to why it cannot be appealed or how I am supposed to get my money back since the store we bought it from does not issue gift card refunds. Their final say over the matter was that I was holding up the waits and ended the chat.