• Red Lobster

Red Lobster

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Overview

Red Lobster has a rating of 1.83 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Red Lobster most frequently mention endless shrimp problems. Red Lobster ranks 277th among Restaurants sites.

  • Service
    37
  • Value
    31
  • Shipping
    8
  • Returns
    10
  • Quality
    29
Positive reviews (last 12 months): 14.3%
Positive
4
Neutral
0
Negative
24
4
See all photos
How would you rate Red Lobster?
Top Positive Review

“Just Amazing Service & Food”

Melissa L F.
10/26/23

My husband and I went to Topeka Kansas Red Lobster on 24 October to celebrate his birthday. We go there every year because that's where he always asks to go. The food, service and staff were amazing! (This was around 3:30). Our waiter Mark (name tag actually read re "Mark" able, was open, knowledgeable, friendly, attentive and had a very warm sense of humor. In addition, because my husband and I are both veterans, Mark didn't forget that we recieve the veteran discount. (We inquired about it first). The food was hot, delicious and enjoyable. Paying the tab was also a breeze. I cannot recall the last time I felt compelled enough to leave a positive review at a restaurant. Extremely good job done by all! Great job indeed.

Top Critical Review

“Lousy meal”

Jeff H.
2/4/24

Lousy.lousy.the lobster tails are so small you are lucky to get 3 bites but the price reflects a large tail I order one lobster with baked potato and it took 1 hour after I got my lobster to get it. I was so pissed I sent it back. Our guest with us were served a shrimp platter the was cold. A waste of $150.00. Never again..

Reviews (76)

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Other

Thumbnail of user nalfaro72
1 review
0 helpful votes
April 19th, 2024

We were extremely disappointed with our experience at the restaurant. We came to celebrate our two kids' school awards, but the wait was unacceptable, and the service was poor. Despite the restaurant not being busy, the waitress took an incredibly long time to bring our food, and when it arrived, she got our order wrong. This ruined what was supposed to be a happy celebration for my kids. To make matters worse, the manager was indifferent to our experience. We are extremely disappointed and will not be returning to this establishment.

Tip for consumers:
We were extremely disappointed with our experience at the restaurant. We came to celebrate our two kids' school awards, but the wait was unacceptable, and the service was poor. Despite the restaurant not being busy, the waitress took an incredibly long time to bring our food, and when it arrived, she got our order wrong. This ruined what was supposed to be a happy celebration for my kids. To make matters worse, the manager was indifferent to our experience. We are extremely disappointed and will

Products used:
N/A

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Thumbnail of user barbarac2782
2 reviews
0 helpful votes
October 21st, 2022

Visited the Longview TX restaurant last week. Food was very good and atmosphere very pleasant. I was just a little surprised at the Alcohol pricing, not shocked really just would have been nice to have been able to know the pricing before ordering, please put drink pricing on the menu. Thank you!

Thumbnail of user jeffh2341
1 review
0 helpful votes
February 4th, 2024

Lousy.lousy.the lobster tails are so small you are lucky to get 3 bites but the price reflects a large tail I order one lobster with baked potato and it took 1 hour after I got my lobster to get it. I was so pissed I sent it back. Our guest with us were served a shrimp platter the was cold. A waste of $150.00. Never again..

Service
Value
Thumbnail of user carolj1674
1 review
0 helpful votes
February 18th, 2024

Our server was terrible. It took forever to get our first bowl of "never ending" chowder. She never came back around for the longest time. She only had two tables when we got there. Finally, my friend asked for another bowl of chowder which he didn't get for over 25 minutes. We had to ask for the music to be turned down four or five times. Took forever to get the check which for the three of us was $32. My friend gave her $40. She immediately said thank you assuming her tip was $8. He then said please bring me the change. Whole experience was terrible. Will not be going back.

Thumbnail of user sues1380
1 review
0 helpful votes
December 31st, 2023

First the host told us wait time would be 15-20 min. It was 45mins. He also had a very bad attitude toward customers and employees! I went there for clams, but you can only get them with the admiral's feast. So they said I could sub more clams for the other seafood but they would upcharge me! That meal was already too expensive to pay more. We should have just gone to Captain D'S. It would have been better, even the food!

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Thumbnail of user eileenc467
1 review
1 helpful vote
November 14th, 2023

Went out for dinner to celebrate a friend birthday and ended up having the worst evening ever the waiter had a attitude didn't bring me what I ask for and to top it off when I paid cash when he returned my change it was $20 dollars short so when I talk to the manager he said it was nothing he could do and asked me to leave I called the police and he also asked me to leave said I was trespassingso I called the manager over the restaurant and she also did nothing because I raised my voice when they asked me to leave woooow unbelievable so please if y'all pay with cash counted.something real fishy going on I feel like a victim being accused of stealing my own money Unbelievable

Service
Thumbnail of user feliciac193
1 review
0 helpful votes
June 29th, 2022

We went to Red Lobster; the Hattiesburg MS location to celebrate our wedding anniversary.
We were told that did not have the salad dressings that both me and husband prefer. The biscuits were burned on top and did not taste fresh. Was hoping for a better experience.

Thumbnail of user daniellec90
4 reviews
4 helpful votes
July 31st, 2017

Went in to celebrate Crabfeat. We were famished so ordered an appatizer right away. Took over 30 minutes for the server to come back after taking our order. We were able to our salads but he forgot to put our appetizer order in. Took the server 15 minutes to take my credit card. Normally I don't complain but they were not even busy and the server never once apologized or communicated why things were so slow.

Thumbnail of user loisw259
1 review
0 helpful votes
April 2nd, 2024

We went to the red lobster 04-02-24 for lunch. It's the one in St. Petersburg, FL. The waiter was the worst ever.

Thumbnail of user danas988
1 review
0 helpful votes
December 19th, 2023

Red lobster Peoria, Illinois does not pay their bills if you are a vendor twice before you take on that job

Thumbnail of user countrifan01
1 review
0 helpful votes
November 12th, 2023

Visited Christiansburg Va restaurant today for first time won't be back. Placed order at time of drink order. Asked for more biscuits when drink order was delivered. Received after we finished eating. Baked potatoes were cold asked for replacement received when bill was brought. One waitress standing at order computer playing with hair. Then delivered food immediately. Customers after us received meals before ours was finished. Very poor customer service from 3 different servers. Will not be back as much as I have loved you in past

Thumbnail of user cherylm1900
2 reviews
0 helpful votes
March 20th, 2024

I'm highly disgusted with the Springfield, IL Red Lobster! The last 5 times we got "all you can eat shrimp", the waitresses did not even come back to our table to ask what shrimp we wanted, no refills on our drinks, no biscuits refill! The waitress's EXCUSE there's not enough people here to work, THAT IS NO EXCUSE PERIOD! TOTAL BS!
At my job sometimes 2-3 people call off work and I can run the whole business by myself!
Last visit I spent $74 plus a tip, next time I am NOT tipping for poor service! IF there's a next time!
PLUS…your APP is NOT giving me my points!
AlMD…every time I look at the APP I loose points, so how is that?!
I refuse to go to Red Lobster unless the bartender "BRIAN" waits on me OR us! IF he isn't there I am leaving!

I LOVE CHESAPEAKE!
Best waiters and waitresses EVER and the food is amazingly yummy!

Thumbnail of user maryb6273
1 review
0 helpful votes
December 5th, 2023

My aunt and went red lobster after church on Sunday early afternoon December 3,2023 for all the waitress was doing over five are more table no once did she come back ask if we needed anything we had to stop other people working there for help the food was terrible mindfully red lobster is my favorite place until now biscuits plan no garlic taste the crab legs had black stuff on them was very but someone replace after I complaints lobster tail had a funny smell potato had no butter are sour cream salad small amount of dressing we had stop someone to ask for more when got ready check out the waitress didn't have time give receipt are help I was charged twice on debit card and when called in the manager try to say because it two people that I must paid for both I explain that my aunt paid by cash for her food she said she would look into it and called headquarters to see if would reimburse me my money but we never received a receipt this was a very bad decision to eat at red lobster Ian hoping in the future it would return to our favorite restaurant but now I'm finish with red lobster that Mary Bailey

Thumbnail of user dottiec45
1 review
0 helpful votes
April 9th, 2024

My friend and I ordered the two lobster tails, loaded baked potato and a side. We changed the broccoli to a small salad each. When the food came the lobster tails were so small that between the two tails we may have gotten 6 to 8 bites. When the bill came we were charged $1.99 extra for substituting broccoli for a small salad and $1.49 for extra whatever on the baked potato. Neither was told we would have to pay extra for it. It was the most disappointing meal I have had in years and will NEVER go back there again. Red Lonster needs to close. They are not customer friendly nor do they explain up front that every change you make costs you extra. The lobster tails I have gotten in the past many years were two but their two equaled one I got in the past. What a Huge disappointment. Will NEVER go back there and if I was you I wouldn't either.

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Thumbnail of user crystalthecook678
1 review
0 helpful votes
December 31st, 2023

Overpriced, overcooked, small portions, baked potato cold with no butter, changed for the worst. Over after 40 years!

Service
Thumbnail of user pamelac2039
1 review
0 helpful votes
September 16th, 2023
Verified purchase

My family and I attended the RedLobster in Cayce SC we went there for the Endless Shrimp feast when I tell you the worse service ever I mean the worse we paid for the meal we only received one plate. The server would be gone for a long time when he did return the food was cold and act like he didn't want to be there.The service was a negative 1 out of 10 will not be going back to this particular location.

Service
Quality
Thumbnail of user ps091357
1 review
0 helpful votes
October 22nd, 2023

Toilets won't flush. Hot and stuffy in restaurant. Bad Mac n Cheese. No manager was seen. I'm not…..

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Value
Quality
Thumbnail of user mohammeds314
1 review
0 helpful votes
October 12th, 2023

On my visit to Red lobster restaurant located in Concord Mills Thursday afternoon, I ordered a 37 dollars dish combining of Salmon, lobster tail and shrimp skewer and it was awful, beyond awful! The salmon was stale, oily and bitter and lobster tail was hard and overcooked and the shrimp were beyond disgusting! However this is not the first time I have a bad experience in red lobster that left a bad taste in my mouth!

My word of advice if you are looking for a good seafood experience go to bone fish even showmars offer a better quality food for a lot less money so please don't waste your money in this dump

Thumbnail of user kellyh1807
1 review
1 helpful vote
August 14th, 2023
Verified purchase

Branson Mo. Very slow service, some people at are table got food 10min before the rest of us. The ticket was wrong,when I asked for the manager she came to the table and insisted that we must have shared our 2 orders of endless shrimp.( not true) then told us the waitress put Alfredo shrimp twice to save us money!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jerrym1104
1 review
0 helpful votes
January 8th, 2023
Verified purchase

Walked in, noticed 9 tables being used, server told us to wait table was being cleaned. Waited for 5 minutes, noticed manager by kitchen entrance with hands in pants pockets talking to the serverwho told us to wait., he looked our way then sauntered over and asked us if we'd been helped. We sat at 412, server arrived took order between 425 to 427, drinks brought 436,443 biscuits n salad brought, wife asked for Xtra ice, ice brought 451,457 food brought we asked more biscuits. Server did good job over all, it is management that needs to be more on hand tending to guests needs.you can't manage from kitchen entrance and definitely not with hands in your pockets, seems like everytime I saw him, he had his hands in his pockets. Sunday ticket ******* store 6356

Thumbnail of user karenw3034
1 review
0 helpful votes
January 1st, 2023

I went to use a gift card and did not get a second side dish. The manager said it had to be there as the culinary chef packaged order it was not. Also the size of flounder is smaller than a pack of cards and super thin. Micky D has fatter fish! Any fish fry gives bigger pieces for 27.00 admiral dinner not good. Clam strips were end of bag. Small bits. Scallops were size of baby Lima beans. Don't waste money. Never to return.

Tip for consumers:
Think twice

Products used:
Food service

Service
Value
Quality
Thumbnail of user kennethp875
1 review
0 helpful votes
May 14th, 2023

The young lady Victoria, the seated everyone was so rude. Then the manager Nathan came cause we wanted to be seated together. After they said they couldn't seat anyone with a party with more then 8 people. We got to our table to see a group of 10 getting up. It's not like it wasn't room. I can see if they weren't trying to overlaod the servers, but to be as rude as they were. They have no clue how fast I would have to jump up to keep my sister from talking crazy to them for the Attitude they gave. We literally left just to not have to deal with their negative energy. The only saving grace was our server Nathan b. He was the best waiter, behind the person that seated us an a manager with a bad attitude. Then forgot half our sides with the food

Thumbnail of user kennyk3406
1 review
0 helpful votes
October 7th, 2023

Worst service ever. Went to the Victorville restaurant. Took 20 min to get our drinker order through out the meal our waitress skipped our refills, asked her repeatedly that we need drinks, and they never came. We never got the cheddar biscuits, asked 3 times and she flat out ignored me. The food came out cold, which took 40 min to get to us. We got the endless shrimp and they came out one item at a time. When she did check on us, we would tell her want we needed she took forever to come back and didn't have the items we asked for. Never seen service like this before. This was embarrassing, took my family out for a good meal and all we did was get ignored.

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Quality
Thumbnail of user maxl175
8 reviews
24 helpful votes
September 24th, 2022

Red Lobster USED to be one of our favorite restaurants to visit. Every time we go in now the menu has changed yet AGAIN! They have fewer selections at much higher prices serving substantially SMALLER portion sizes. They have even DONE AWAY with their ever popular Key Lime pie as a dessert option. Maybe they need to change ownership again.

Tip for consumers:
Think TWICE!

Products used:
Food

Service
Value
Quality
Thumbnail of user astralrocker1
1 review
2 helpful votes
March 27th, 2023
Verified purchase

Up front: Our waiter, Alex, was wonderful. The rest of the experience has been the biggest upset I've ever had at a chain restaurant.
I will never return to this location (S 72nd St, Omaha, NE). Though I've been eating here since it opened, we will never return.
Managed by Deb Leininger, the business has changed their rules for us. My 84 year old mother and I (F/64).
We ordered the Monday special of All You Can Eat Shrimp.
While having our meals someone on the staff told Alex we were not allowed to order any more shrimp until we ate what we had. So we were not allowed to have the rest of our meal.
Mom eats a little at a time. She has dementia and I'm having a difficult time to get her to eat more than a small amount at a time, multiple times throughout the day. Shrimp is her favorite food.
I'm sure many of you have loved elder parents that you do your best to care for. This situation greatly confused her and upset her.
I myself have a history of a Rou-N-Y Gastric Bypass. I can eat about a cup of food with drink at a time.
We'd had a very hard day with multiple health issues today and I wanted to have a nice meal with my mother after leaving the hospital and starting the morning with 2 hours of tests.
Because of this disappointing refusal to serve us what we requested I will never recommend this restaurant to anyone let alone those who have special needs, requests, or requirements. This "Business" has no business saying they are a family friendly service. They don't care about an elderly woman and her senior daughter.
It's about the money not about the guests. Take your loved ones elsewhere to be fed. You won't get it here.
Hope this helps others in similar circumstances as ours. So you're not embarrassed as I was trying to feed my mom and I myself, please do not spend your money at this establishment.

$56.00 for 2 meals with soda and tea, $20.00 tip. $70.00 to be told we can't feed you what you ordered.

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