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Debby W.

S 72nd St, Omaha, NE

Contributor Level

Total Points
82

1 Review by Debby

  • Red Lobster

3/27/23
Verified purchase

Up front: Our waiter, Alex, was wonderful. The rest of the experience has been the biggest upset I've ever had at a chain restaurant.
I will never return to this location (S 72nd St, Omaha, NE). Though I've been eating here since it opened, we will never return.
Managed by Deb Leininger, the business has changed their rules for us. My 84 year old mother and I (F/64).
We ordered the Monday special of All You Can Eat Shrimp.
While having our meals someone on the staff told Alex we were not allowed to order any more shrimp until we ate what we had. So we were not allowed to have the rest of our meal.
Mom eats a little at a time. She has dementia and I'm having a difficult time to get her to eat more than a small amount at a time, multiple times throughout the day. Shrimp is her favorite food.
I'm sure many of you have loved elder parents that you do your best to care for. This situation greatly confused her and upset her.
I myself have a history of a Rou-N-Y Gastric Bypass. I can eat about a cup of food with drink at a time.
We'd had a very hard day with multiple health issues today and I wanted to have a nice meal with my mother after leaving the hospital and starting the morning with 2 hours of tests.
Because of this disappointing refusal to serve us what we requested I will never recommend this restaurant to anyone let alone those who have special needs, requests, or requirements. This "Business" has no business saying they are a family friendly service. They don't care about an elderly woman and her senior daughter.
It's about the money not about the guests. Take your loved ones elsewhere to be fed. You won't get it here.
Hope this helps others in similar circumstances as ours. So you're not embarrassed as I was trying to feed my mom and I myself, please do not spend your money at this establishment.

$56.00 for 2 meals with soda and tea, $20.00 tip. $70.00 to be told we can't feed you what you ordered.

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