Royalstorage

G.F. Hoffman here, speaking for Deborah P. And myself, customers of "Royal". We have had a very unhappy move of household items from California to Las Vegas with your company; Numerous items were broken or scratched up. We are missing a great deal of materials (30 boxes) shipped with you, some of which has great dollar value, some with very sentimental value. The total easily exceeds $10,000 not including the fraudulent thousands of dollars in cash extorted through threats of non-performance. We have photos to prove that Royal loaded everything. Customer service is a joke; hostile and indifferent EVEN when you can talk to someone who bothers to answer the phone. What we have here is a classic bait and switch operation; get in the door with a low ball estimate, then up the price of everything or no service!

We are filing a police report for the missing items; there seem too many reviews on line pointing to missing items, it seems deliberate. Royal can expect a visit from the Las Vegas Police Dept and/or the Henderson P.D. We are also filing in small claims court and disputing the large amount we were forced to put on a credit card. The limit of damages in small claims court is a maximum of $15,000 to be recovered there. If that fails in any way, then pressing charges in district court would be the next legal step.

I have researched Royal Moving's internet record of customer reviews. The positive ones are laughable, obviously sent by your friends and relatives. How can all the reviews be either one or 5 star? Fraudulent reviews is the only acceptable answer. This company's record is so horrible that any judge will automatically rule in our favor in any court action.