Royaura has a rating of 2.33 stars from 200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Royaura most frequently mention customer service, credit card, and tracking number problems. Royaura ranks 865th among Men's Clothing sites.
This company responds to reviews on average within 4 days
No positive highlights yet
I continue to have good experiences with their customer service. I have bought dozens of shirts through this website and love them all. Prices are fair and reasonable. Products are unique, stylish, and well constructed. Shirts are rarely found on other, cheaper websites. Want to be one of a kind? Try their shirts and see how many compliments you get - no kidding! Orders ship within one to two weeks. Orders arrive one to two weeks after shipping from origin. Wait time for your order is usually three weeks to one month due to distance between China and the US.
Pic on website showed a waffle weave texture with bright high-contrast colors. What I received was a flat matte fabric, similar to a cheap bedsheet with a print. There was no texture. Heavily edited pictures on this website. If you do buy from them, make sure it's paypal or some other means of getting your money back. You likely won't be happy, shirt is junk. The one on the website shows a lot of white -- quite a bit different than what I got. If you can imagine the texture of a clearance type bed sheet from a big box W*mart type store, that would be the fabric. Very low thread count. Nothing good to say about it. Website 24/7 chat feature - of course didn't work, no one available so I opened a dispute with PayPal.
Pic on website showed a waffle weave texture with bright high-contrast colors. What I received was a flat matte fabric, similar to a cheap bedsheet with a print. There was no texture. Heavily edited pictures on this website. If you do buy from them, make sure it's paypal or some other means of getting your money back. You likely won't be happy, shirt is junk. The one on the website shows a lot of white -- quite a bit different than what I got. If you can imagine the texture of a clearance type bed sheet from a big box W*mart type store, that would be the fabric. Very low thread count. Nothing good to say about it. Website 24/7 chat feature - of course didn't work, no one available so I opened a dispute with PayPal.
Products used:
Shopping at a different business and avoiding this one. Not interested in low quality, overpriced clothing. If it was even close to what was pictured, I would have used it -- far off, and it can go back to them.
The shirts I spent good money on the shirts; It was nothing that looked like in the web-site! It was misrepresentation! Delivery time was a snails pace! I got billed prior to receiving the items; which I was not happy about. If you want to give your hard earned money away; try drinking or pot! It is a much better than throwing your money away with these on line bandits! You have been warned!
Tip for consumers:
Never do business with these jokers
Products used:
none
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
I continue to have good experiences with their customer service. I have bought dozens of shirts through this website and love them all. Prices are fair and reasonable. Products are unique, stylish, and well constructed. Shirts are rarely found on other, cheaper websites. Want to be one of a kind? Try their shirts and see how many compliments you get - no kidding! Orders ship within one to two weeks. Orders arrive one to two weeks after shipping from origin. Wait time for your order is usually three weeks to one month due to distance between China and the US.
Tip for consumers:
I have spent over US$2000 with this company. I love their products. Shipping just takes a little while. Customer service is always quick to get back to you with answers to your questions.
Products used:
Hawaiian and holiday shirts.
I love the styles, imagery, quality and pricing of your beautiful Hawaiian style shirts. We're going to be great friends for a long time, Royaura!
Tip for consumers:
Basically, with discounted pricing and special offers, shirts generally go for around $18-$20. Can’t beat those prices. Would love to see coupons over 20% offered to loyal customers, however. I’m your friend for life Royaura.
Products used:
Shirts - Hawaiian style, Aloha shirts.
The description of the shirts are somewhat accurate on the website. The shirts do wash up well. However trying to return a shirt is a real pain. They seem to want you to cover the cost, which can be half the cost of the shirt. Since it's such a hassle I am donating the shirt to not profit and will take the deduction. I don't think I will buy from them again.
Products used:
shirts
I live in a hot climate. These loose fitting shirts are comfortable. Even better if you need to conceal a legally carried firearm!
Products used:
Multiple shirts
Never received my order and would not answer any of my emails. Have copies of all my effect of trying to contact this company. Called credit card company dispute charges waited until today to give them another day to respond either by email or text back from one I received from them for more sales.
I ordered a holiday shirt on 11/08 at 15:00 for a party and spent extra money for the express shipping to be sent 3 to 7 days. The party is today and it is the 18th and still no shirt. The tracking number does not even show any status and the confirmation email said shipping immediately. That was a waste of $37.00.
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
The shopping and purchase was good experience but I was unaware that the product was coming Asia. It took one month to receive the product and it was as it was described.
Tip for consumers:
I will continue to shop
Products used:
Shirt Iron Sharpens Iron.
Dear Samuel D.,
Thank you very much for taking the time to show your support to us. We will go on improving.
If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Royaura Team
I have gotten maybe 10 shirts so far, Fathers day, Christmas, Birthdays, and have been completely satisfied. My boy friend always gets compliments on how different the shirts are from store bought. Love the material, the price and the great selection for every Holiday, or event we go to.
Rose B
Tip for consumers:
Designs are very different, get lots of compliments. Like the quality.
That there is a shirt for every holiday, and event
Products used:
shirts
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura. I’m so glad we were able to help you achieve [goal].
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you sending us this helpful response.
Thanks again,
Best regards,
Royaura Customer Service
I thought I was ordering this gorgeous woven hoodie. What I got was a hoodie with the weaving printed on it, and it was shiny and silky. I will never wear it. The tracking number I have cannot be found, and in order to track the product, I had to download a package tracker which hijacked my browser. I want to return it, but it seems that I have to create an account, and find my package using the tracking number I was given. The tracking number cannot be found. I think that I am SOL. Grrr...
Tip for consumers:
The tracking number did not work, I had to download a tracking app which hijacked my browser, and the item I ordered is awful. I am trying to return it, but am not having any luck.
Products used:
I ordered a hoodie, but it is something I will never wear.
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
Stated that 79.00 is required for free shipping had 81.00 before taxes and charged 18.00 shipping at checkout on order.
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
Ordered shirts WEEKS ago. All it says I'd processing. The one shirt that days shipped has no tracking. Terrible service
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
I am very sorry to bring you a bad shopping experience, we would like to know what is your order number? So that we can check your logistics information., if you have any questions, please contact our customer service center support@royaura.com
Best regards,
Royaura Customer Service
I clicked too fast and ordered the wrong size. I sent an email asking to change the size and was quickly answered by email with the problem solved!
Products used:
Shirt
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura.
Thank you for your trust. We are honored to have clients like you.
We look forward to your new order!
Best regards,
Royaura Customer Service
The "Hawaiian" shirts are cheap polyester garbage. There is not even a tag on the shirt where it is made or what it is made from.
Products used:
Shirts
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
I have yet to receive any info on my orders so I can't really make a honest review. I've read other reviews and decided to take the chance and ordered twice...
Tip for consumers:
Sign up first so you get welcome email with discount for you, I had already finished order and paid before I got my discount code. There is also a code for your first order too bit again didn't see it til order was placed.
Hello,
Thank you for taking the time to provide positive feedback about your experience at Royaura.
Thanks for your trust. We are honored to have customers like you. We have applied for 18% Coupon XH18 for you, you can enjoy 18% discount on your order.
We look forward to your new orders!
Sincerely,
Rongyala Customer Service
The shirt I bought was a 4x so if that's what you normally were go with it. Only downside is there really isn't a good sizing chart for shirts or shorts. I was so happy I placed an order for three more shirts and a pair of shorts
Hello,
Thank you for taking the time to deliver positive feedback on your experience with Royaura. I’m so glad we were able to help you achieve [goal].
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you sending us this helpful response.
Thanks again,
Best regards,
Royaura Customer Service
I've been trying to contact their customer service for over a week. I have left numerous e-mails to their support address. I even tried calling them on multiple occasions but, they never answered the phone. Ptrtty poor example of customer service.
Products used:
None.
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
Support email is invalid! Poor Quality. These shirts are made for very tiny people and are not true to size. When I put the shirt on I felt it was going to rip apart like Hulk was mad! Another deceptive Chinese company. Product description of shirt specifically stated "cotton linen". This shirt is NOT cotton linen at all. You can tell by the feel of the fabric, plus the care label stated 100% polyester! Sleeves are extremely short. Shoulder and chest material is not to size. Basically a cheap, bad product made in china for profit not comfort or use.
Returned most of the order and still waiting for my refund. Was tole I would get one and was also told the amount and that they had received the return. The refund was made and then taken back the next day. I am also reporting them to the USPS for postal and wire fraud!
They told me that a refund to Pay-Pal takes 48 hours but a refund to a credit card, this one is from their web site, We will process the refund within a week after receiving your return package. Then when talking to Customer Service they tell you 20 - 20 days and then again on their site they say may take as long as 3 weeks. WTF, 3 weeks to plug in a number as give a refund!
Suggestion don't buy from here as material is bad, cut is bad and you will have problems getting a refund! But then this business is based in china and like all other oriental businesses they rip you off and you are always wrong and they are always right. Very bad business practice! And unethical but then again when have the chinese ever been ethical?
Tip for consumers:
Junk items and unethical company
Products used:
Shirts
Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service
Devilries are weeks late. Zero tracking times for deliveries. Material is a scam - serious shrinking following gentle wash in cold water. Will never patronise this scam outfit. Warning - if you order this product, do so for two sizes larger. Most disappointing organisation.
Tip for consumers:
A disappointment in nice looking garments.
Products used:
Shirts and pants
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service
Have not got order of my t shirt. Bought it almost 4 weeks. They already took my money. I want to know where is my shirt.
Hello,
Thank you for your positive comments and feedback. Your encouragement will
Let's keep going and keep improving our logistics and shipping speed, we would like to know what is your order number? So that we can check your logistics information.
Looking forward to serving you again!
Best regards,
Royaura Customer Service
For two years I have been a loyal Royaura client.
Superb interactive website and consistent client follow up with new promotional and sale items. Have not tried the shirt and matching pants yet but perhaps real soon. Shirts arrive professionally packages ready to wear. Lots of compliments out on the street for their unique designs. Will be ordering many more just need a bigger closet.
Artist Grego
Gregory Michael Maness
www.gregoart.com
Tip for consumers:
Customer for two years now
Products used:
Shirts
Hello,
Thank you for choosing Royaura. You look very handsome wearing our products!
We are delighted to hear our products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
I ordered well in time for my holiday only to learn they did not have some of the items ordered and they could not deliver so I had to cancel the order
When I ordered my shirts, they came with a fowl odor and were two sizes too small with stains. The first sign was that it took 3 weeks to ship (tells me it's China). Customer service? Forget it - horrible and combative. They try and persuade you to not return and play hardball (negotiating) such returns. You can even see by a simple Google Search that they just have a shell office here and run $#*!ty products into the USA. Just god awful all the way around!
Hi John P,
We are so pity that you encountered this problem.
However, we have checked the pictures you provided and the items are not from our store ROYAURA. Hope you can understand.
Please contact the correct store where you ordered the shirts so that the problem can be resolved for you.
Sincerely,
Royaura Team
I was reading the reviews and the seemed to all be bad with the main issue delivery. I didn't notice any problems with delivery, to be honest i wasnt paying attention to it. The shirt I got was perfect and exactly what I wanted. It is an inexpensive but very cool looking shirt. I basically bought it for a 1 off experience, a concert and I received all sorts of compliments on the print. I then bought another one for st Patrick's day and it was great too, very unique and makes you stand out in the crowd. IMO these shirts are great for special fun days, 4th of July, Easter, Xmas party, etc. Based on the other reviews if you need shirt quick probably not going to arrive in time, but I didn't have any issues.
Products used:
Print
Dear John B.,
Thank you for choosing Royaura. We are delighted to hear our service and products have met your expectations. Enjoy shopping with Royaura next time~
Best regards,
Royaura Team
I ordered two shirts from this company, in their notes they mention processing orders takes about 2-3 days, shipping 3-5 days. One of the shirts cam within the week of my ordering it. The second shirt never came after three weeks. Online status kept saying the order was "processing". I sent a complaint and they sent me a note saying they were asking the warehouse to expedite my order and then gave me a 15% discount on my next order. Over a month later the status for that one shirt still said "processing". I sent another message demanding to know what was going on. They wrote back that they were refunding my money for that shirt because they had run out of stock. Mind you, I had to write toast what the heck was going on. I will never order from Royaura again.
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
Royaura Customer Service
Hello,
Thank you so much for taking the time to write to us.
Would you mind contacting me with more details about the situation? It would be greatly appreciated if you could shed some more light on what's going on, it would help me find the right solution. Our Customer Service Center support@royaura.com
Sincerely,
RoyauraCustomer Service