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I thought I was ordering this gorgeous woven hoodie. What I got was a hoodie with the weaving printed on it, and it was shiny and silky. I will never wear it. The tracking number I have cannot be found, and in order to track the product, I had to download a package tracker which hijacked my browser. I want to return it, but it seems that I have to create an account, and find my package using the tracking number I was given. The tracking number cannot be found. I think that I am SOL. Grrr...
Tip for consumers:
The tracking number did not work, I had to download a tracking app which hijacked my browser, and the item I ordered is awful. I am trying to return it, but am not having any luck.
Products used:
I ordered a hoodie, but it is something I will never wear.
Laurie B.'s review of Royaura earned 2 Very Helpful votes
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Hello,
Thank you so much for taking the time to write to us.
We make it a point to be known for customer service,so this situation caught us a little off guard.
Would you mind reaching out to me with more details about the situation?Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Best regards,
Royaura Customer Service