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Ship7 has a rating of 2.88 stars from 178 reviews, indicating that most customers are generally dissatisfied with their purchases. Ship7 ranks 13th among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 7 days
2,852 reviews
No critical highlights yet
I have tried other shippers and was disappointed and so kept trying others until I found the right one. And with Ship7 I won't be trying others because this company is EXCEPTIONAL!. Fast, great communication and very fair prices. Extremely satisfied!
Customer service has taken a huge downturn. Every time I write I am treated as if my statement or question is "incorrect." For instance, I had a package delivered to my mailbox that I did not order - the response was that it "clearly was mine." I think I know what I order, I could have taken the item for free but was being honest. Today I asked for payment information on file to be removed and was told there was no payment information on file. As soon as I tried to "merge" a package - my credit card was there, on file. So I am right again. Why does your customer service act so negatively? Are you aware there are several other reshipping companies that are just as easy to use as you are? Customer service was what brought me here in the first place but if it disappears there's no reason to stay.
I have tried other shippers and was disappointed and so kept trying others until I found the right one. And with Ship7 I won't be trying others because this company is EXCEPTIONAL!. Fast, great communication and very fair prices. Extremely satisfied!
I have been using Ship7 for many years. They have always delivered professional and excellent customer service and are hugely reliable. I would definitely recommend them!
First time have used you and would most definitely be using you again I was impressed to how quick my parcel was collected & delivered 5 star most definitely. Great job
Amazing service!. These guys are the best!. Delivered my package early and were very friendly!. I would highly recommend using this service!.
Shipping was initially too expensive but they managed to repack my items into a smaller box which reduced the shipping considerably.
To save on shipping, but it cost me more in the end.
Used them several times this year, and the service is excellent! Very easy shipping service and delivery. Looking forward to using them again for sure!
Ship7 was fast, cheap and easy to use. I use them for buying products in US and Europe and I never had a problem. I will continue to use them and can highly recommend them for their excellent service.
I am loving it working with SHIP7 and I want to use this platform to reach out to others to come to them for better services. Fast and easy!.
Initially my package that has surely arrived several days ago to their UK warehouse was not registered in my mailbox and I got no reply for repeated emails for their customer support. Finally I grew desperate and complained here and on Trustpilot and then things started moving, I got an email from the support, they found my package and dispatched it also in due time.
I think their system and processes are lousy as it hasn't happened to me already in the past few years that a webshop / package service would have had such a delay in communication.
The company doesn't inspire any confidence!
They received my package from Ebay on my address S7-******* already three working days ago (update is promised within 1 business day on their UK address!) but it still didn't appear in my Mailbox.
Online support is non-existent, it's always offline (!) and I submitted a ticket a day ago and still no reply on that as well.
After reading all the negative reviews here and on Trustpilot I brace myself for the worst - probably I can forget about my package. This company seems to be a big mess and all positive reviews are probably just a fake. Even if they ever revert to me and find my package then I'm also expecting a heavily overcharged shipping.
I just turned to online complaints as a last resort, maybe it helps to get some reply.
Otherwise you should avoid Ship7!
I like how they respond fast to the problems and come up with fast solutions to ship your products conveniently.
I've been using Ship7. They are always on time and they have called if they had any problems delivering packages. Their rates are reasonable too. They are my go-to company for having anything delivered.
The shipment process was done on the scheduled time. Also, the staffs provided us proper assistance throughout the whole process of transportation. I would highly recommend this company to each and everyone I know.
The packaging was great and there isn't any damage to the product. Moreover, the product arrived before expected. Excellent service.
Their rates are very good I use their Shop For Me service and need to reach customer service several to change my order I can definitely say their customer service is very friendly.
The only problem of ship7 is the delay in time they take to process the orders. Once they receive the item they might update within 1 day with the weight and size. But the time after that it takes to process for shipment is really awkward. It might take around 3 or 4 days to get the ready for shipment status, after which only we can choose the carrier and pay.
Great service, fast, responsive staff. The packaging was great and there isn't any damage to the product. Excellent service!
Thank you very much for all your help. You have been a super star! Your sensitivity throughout has been greatly appreciated. Very best wishes.
Few months back one of my friends introduced me to Ship7 and since then I only use this site because of their extraordinary services. The charges they quote are very competitive and above all they offer consolidation of packages. Love using this site.
I am pleased that Ship7.com is now using UPS. I was shocked today. I received my parcel, and the delivery person rang my buzzer and brought my delivery up to my apartment! Thanks and highly recommended.
Good experience with ship7. Everything was fast and their customer service is amazing, i had a good experience with ship 7
Customer support is very fast and efficient, they were able to quickly solve issues and questions I had.
You guys had better prices in the past
I have used several forwarding companies and the consolidation service at ship7 is by far the best. Easy to use web site and very competitively priced.
Great company! I got my parcel on time with no problems! Delivered earlier than expected! Thanks, Ship7.com
I had my order of just ONE item from Amazon UK sent to my UK ship7 mailbox. I requested that the item be repacked into a smaller box along with an updated photo of the item in its new box with its dimensions clearly showing 11 WHOLE days ago!
This was what was uploaded to my account (Find attached below); a bulky black wrapping was used to wrap the box. Also, neither the whole of the box nor its dimensions which were requested could be seen in the picture.
It is quite obvious that the wrapping would add to the dimensions of the parcel, thereby defeating the whole purpose of the repacking request. So, I asked for it to be removed EIGHT whole days ago and for updated pictures of the item in a smaller box with its dimensions to be sent again. There was a response saying it would be done however after waiting a few days, I sent a reminder three days ago, and once again, they told me that it would be done and yet it STILL has not been done.
I am truly sick and tired of always having to send several emails before a simple request can be carried out and for just one item too. What is so difficult about removing packaging and taking a clear picture showing its dimensions? Isn't that what you're obliged to do without me having to ask?!.
Remove the wrapping as you have been instructed to so I can check my item out, as I do not intend to have any more items sent to my box for forwarding, after the poor service I received from you
Tip for consumers:
Just don't bother its not worth it
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Hi Wajeeha,
Thank you for your valuable feedback. We would even be happier if you can let us know what we need to do in terms of improving our service quality and get the 5th star from you:)
Thanks again,
Ship7 Team