SilkSilky

IT'S A SCAM. Over a month ago I purchased an order on the Silksilky page for which I paid 38.99€. My order never reached me. I contacted them a month later to find out about my order which I never received nor was refunded and then tell me they have destroyed my order because they couldn't reach me. I was never contacted by them nor the delivery company. They don't refund me and I don't have my order. Don't buy from this shop.

I bought a pair of these for my 13-year-old niece and she wore them one night and they stretched out. I contacted the company and they offered me a 15% off another pair. Terrible customer service and terrible quality. I would never buy from them again. I would not recommend these to anybody.

The material is not pure silk at least not what I ordered. I compared the silk pillow cases we bought from Amazon and the pillow case from Silksatin and there is a difference. The pillow case from this place (and all of the other items I bought) was a thinner and rougher feel. It was also different the way everything i bought was thrown together in the same box. The problem is they are charging as if it's pure silk. It also arrived a day after Christmas when I ordered it on the 12th. I asked for a refund and it seems I'm being jerked around by customer service.
I wish I looked at this site for the reviews. Spot on with a 2.5 rating, maybe even lower.

My order arrived in under 2 weeks. I ordered 2 different colors in M (I'm 5'2" and 135lb, 36"bust). They fit perfectly- I intend to use as a light weight modesty layer. These tanks seem well constructed and just as described. I will hand wash and line dry to avoid possible premature wear and tear. I would order from Silk Silkie again.

Not only do they advertise as an American company, they are a Chinese owned company that sells scam products.
I ordered a robe & Pajama set for my wife and followed their exact size chart. The product I received looked as if it were made to fit a small child. I contacted customer support and got zero comforting response. Rudeness and refusal to assist correcting this at all. They kept insisting that I pay to ship it back to them, take photos of the garment with a measuring tape and a list of other requests.
I would recommend avoiding at all costs.

Pure scam!
Spent £635 to purchase items. They arrived and the quality is absolutely chocking. I have been trying to rerun for weeks. Paid an additional £61 for DHL return. Problem with their address so held at customs. They failed to respond to German customs which I think is trying to track the seller. They never responded to them. They never responded to DHL and didn't act on my request to arrange collection of the package. Several weeks after, the package is returned back to me. It has been 2 months, costing me over £700 and I can't get my money back. Reported to Action Fraud to international investigation and the Police. It doesn't surprise me if they are already trying to shot them down. No telephone number to ring. It's chocking that a scam like this is allowed to operate for so long

This company has terrible customer service and policy. Shopping online for intimates is difficult and not having a good return policy for issues, errors, sizing etc is not a company I will support in the future. I ordered a set of underwear that were the wrong size. I never tried them on… holding them up was enough to know they would not fit. So to return, they said they will make an exception however I will need to pay for my own shipping. This company is expensive as it is and shipping is another $30+ for underwear! All companies have their cost and most companies, you can return no issue. That's the cost of doing business online. To say I'm upset is an understatement. Their response is "here's our policy" well my response is "here is my review"

This scam company are extremely frustrating to deal with on refund policy, I bought an item based in their website sizing guide and it arrived three sizes too small and it definitely was not silk. There have been multiple emails from them asking for my paypal address for
Refund which I have confirmed and also notified them that the paypal account is how the order was placed. I have contacted paypal who have cautioned them and still they are harassing me with ignorant emails for paypal info.
Such a Saga. They do not understand English or how a company operates.
Do not buy from this scam Chinese could care less company.

I bought a pair of their sil men's trousers, using the 10% off code, which still cost over £60. I was initally pleased with them, so removed the tags. They were comfy and seemed of ok quality. After wearing them 5 or 6 times over the next 10 days, I noticed a hole started to form in the front seam as the fabric frayed from the seam. It got larger over the next time of wearing them - see picture attached
On contacting Silk Silky, they immediately dismissed the issue, suggesting I bought the wrong size, wasn't wearing them correctly by stretching, have got them wet etc etc, in broken half-english responses. The size is if anything too lose. I bought medium and they are quite baggy (I have 32" waist)

They are clearly scammers, selling very poor quality products for a high price and then try to fob you off on complaining. They have the gaul to suggest I buy another pair using a 20% code they will provide.

Heed my advice, save your money and keep away from these scammers.

I got two pajamas from silk silk and one of them got ripped after one use. I contact them and they told I could not return so I returned just the one I never used. They started saying they could not refund me because I just returned one pajama. Are you kidding me? Now we are fighting with our card to get our money back. They said we need to stop fighting with cars and they would just return the money and that never happened and they sent a email saying they could not return our money.
Never buy from them. They are a scam and they clothes has zero quality

What a horrible experience to receive the nasty service of this scum Chinese company….No Lucky Dragons will be flying around their staff for this year of Chinese Dragon…SillySilkySilky should be closed down for stealing from their customers by not honouring refunds.

I was looking for comfortable and pretty nightgowns. Silk obviously costs more than other nightgowns but these are very smooth and comfortable for a good sleep. They are well-'made. Prompt service.

When I received my order the sizing was off so I needed to return the items either for a refund or an exchange. Initially when I notified them the option they gave me was, basically, to keep the badly sized items for no refund and buy "replacements" in a bigger size "if you are willing to pay an affordable price." Or I could return the items for exchange and they would provide me with a return address (not included in their response).

I told them I wanted to return for a refund and was told they have a German and an American warehouse and asked which one I would like to return to. I asked for the German address and was sent an address somewhere in Brandenburg.

At the end of December 2023 I returned the item to the address I was given in Germany (for £10) and sent them the proof of posting. They then gave me the runaround and were just really unhelpful. Yesterday I received the parcel back marked as "Refused." Basically when it got to the address they gave me the recipient refused to accept it and send it back.

This is a Chinese company, posing as a UK company. The sizing is inconsistent and doesn't align with the sizing chart/comparisons they use.

DONT TRUST THEM

Avoid to buy anything from them, dodgy company. Don't do refund, worst customer service. I lost 80£ and I can't even wear my dress. If you wanna exchange you need to spend another 45£ for the refund.

Fits perfectly and it's very comfortable. Pink color looks great and feels like it's good for winter and summer

I purchased several items from this company and their items are very small even the XXL I returned at my own cost $50.17 items that I purchased valued at $1,500 I had tracking and I have been able to confirm that they receive the items on February 5th it is now February 20th and they are still scamming me and still wanting me for my refunds I have gone through the Better Business Bureau and a large to complaint I don't know if that will help I have also spoken with my bank and will be going through my bank to get my money back so yes this is a company that is not American this is a company that will not give you a refund they will do anything they can not to give you their money back I had to cancel orders that took me over a week to get my money back whereas when they were canceled it should have been given back that day but it took me a week and they finally gave me back those two refunds but the returns they are ignoring me and I'm just leaving more reviews to warn people being you know I got ripped off for $1,500 don't make the same mistake I did

I need a response from customer service. I have just made an order by mistake and I need to cancel it. Do not dispatch, and kindly cancel order UK******* now. I will take down this with you as soon as I get a response.

I can't believe I can't even return this profit without " prior approval!" are you kidding me and if you are approved you have to pay for it the reason I'm returning is it didn't fit the sizing is not good so just so you know be sure you will like it and be sure it will fit before you decide to buy. They make so much money off of this. They don't really care. Wow what a rip off I received it as a gift and the sizing is whacked. I have had much better quality from other things from other silk companies just saying always look at their return policy I can't even get an address to return it because it has to be a prior approval …. I don't have the packing slip because it was a gift and that's what they require the number on the packing slip. I have the persons name and address that ordered for me but that's not what they want. So buyers beware

I made $200+ order. I received no order confirmation and no receipt. I contacted them to get a tax invoice and they straight up refused to give it after playing silly mind games with me.

I was very cautious ordering of SilkSilky as their site seemed to have been to good too be true with their pricing being fairly reasonable for silk.
I ordered the wrong sizing, which I had informed them via email and the responses where quick! Very impressed by the communication.
They gave me an estimate on how long it would take and communicated that my tracking number would be the same as the last shipping. I was a. It skeptical about that but they reassured me.
My exchange arrived within 3weeks and I am very pleased with my set. I feel great in it! My Fiance loves me in it, it's flattering.
I have been wanting to buy silk pyjamas for so long now and everywhere I look it just seems to be a little pricey.
This site seems to have good deals. I will definitely buy from here again.

The only thing real about the silk is the price! The inside texture of the bonnet I ordered sold as "100% real silk" feels rough and plasticity almost, just like satin feels on the reverse side...because it is satin lol. The rough synthetic inside and the lack of authentic label gave it away. You're paying the price of real silk, but you're getting satin. Should be shut down and sued, but it's overseas so good luck! They are liars and they are selling fake silk. Also sends me a spam email everyday of their *sales*...of course they have sales...it is fake! Still the sale price on their fake""silk"" is far higher than the price of satin, HUGE rip off. They are making a huge profit at our expense. Hope they go out of business. SilkFakey.

I bought my wife a silky pajama set for a Christmas and it was too small. Still have not heard back! Horrible customer service and no phone #. Stay away from this company feel totally ripped off.

My lingerie feels great and fits perfectly. It has a class and style that fits me well! I am happy with this purchase!