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Soumadel.com has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.
I called AHS about my air conditioner problem, it was not cooling. The technician from Soumadel HVAC, LLC came and ran some tests, and sent in his report to AHS. He reported that the problem with the problem was "detectable" because the unit would not cool! He must have known that AHS would have covered the repair, but he recommended the whole unit had to be replaced and that the problem was "detectable". That way, he could get more money than AHS would have paid, and charge thousands of dollars more to replace an air conditioner that could have been repaired. My advice is to avoid this business.
I called AHS about my air conditioner problem, it was not cooling. The technician from Soumadel HVAC, LLC came and ran some tests, and sent in his report to AHS. He reported that the problem with the problem was "detectable" because the unit would not cool! He must have known that AHS would have covered the repair, but he recommended the whole unit had to be replaced and that the problem was "detectable". That way, he could get more money than AHS would have paid, and charge thousands of dollars more to replace an air conditioner that could have been repaired. My advice is to avoid this business.
Tip for consumers:
It would be helpful for others to understand that some businesses will try to take advantage of AHS subscribers by introducing the word "detectable" into the service report they send to AHS so they can recommend repairs that are much more costly to the customer than what they would be able to recover from AHS to cover labor and parts for a legitimate repair. I will be terminating my contract with AHS since they refused to cover the recommended repair costs.
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