Support.safelinkwireless.com has a rating of 1.0 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.
However, the whole problem is you don't have a phone/phone service.
They won't help you online.
They won't help via email.
They won't help via mail.
They only help if you CALL THEM.
How can you call if you don't have a phone or service?
I spent three days from the minute Wal-Mart opened to closing with a wonderful tech in telephone department. Each call to safelink took almost an hour to answer from hold. So when I had a safelink phone, one call to them ate up a minimum of 60 of my 300 min. One call to the VA eats up no less than 45 minutes on hold. Then I had no phone again. And couldn't call them. I live alone and only know two people. Both are over 75. One is my landlord who buys minutes per month. Only 500. The other is 76 and gets only 300 per month. So this time, because of safelink ridiculous policy, I was without phone, and internet for two months and I have a pacemaker that relies on internet. Without a phone, you can't get your internet registered to activate it. I'll review xfinity to explain. That's an even worse company. Unfortunately, they have a monopoly in my area.
Tip for consumers:
Make sure you know someone with unlimited minutes and that will allow you to use their phone every time safelink screws up and you have to call them.
Products used:
Qlink, I switched
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