Tepperman's

I placed an order online and everything seemed like it was really simple. Within a couple of hours, a salesperson contacted me and supposedly got everything all set up. Prior to placing the order I already knew exactly what I was looking for including the item name and number and had given this to the salesperson. I received another call later that afternoon saying that everything was good to go and I could come and pick up my item. I arrived to pick up my item and they brought out the wrong item. I had ordered a portable air conditioner/dehumidifier/heater combo and they brought out a window air conditioner. I informed the staff that this was the incorrect item and was instructed to speak to the sales team. I attempted to contact someone from sales looking to pick up my item that day; as I was already in the lot. While I was doing this the car next to me that had arrived for pickup had the exact same issue and was also told to call. I had to speak with 4 different employees in 4 different departments to get this issue resolved and was reassured that I would be able to take my item home with me and that I didn't need to come back later because it wouldn't be very long. FastforwRD an hour later I was still sitting there waiting for my item. I once again had to call them and asked if I should just return tomorrow and received the same answer. 15 more minutes passed and I went back to the original window to remind them I was still waiting and it was eventually brought out. The next day I tried to view my account online to make sure it reflected the actual item and there was no information in my account. Again I had to contact them to fix this so I could make a payment. The following day I received an email indicating my payment was received but when logging into my account it was not reflected so once again I had to contact them. It was just a whole lot of hassle for something that didn't need to be. After leaving a review on Google the owner of the company commented saying they were not able to look up the order based on the information in my review and asked me to edit my review to include my phone number or to call them. I was not calling there again so I edited my review to include my email, I don; t know who would actually put their phone number. I never heard anything from them and I don't expect to. If you decide to make a purchase just be prepared for things to not go as planned.