Commense has a rating of 2.3 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Commense most frequently mention store credit, and return policy problems. Commense ranks 1206th among Women's Clothing sites.
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No critical highlights yet
Good quality items. Shipping takes a bit of time but worth the wait. Sizing is true to size also which makes things easy!
Every bad review is the same experience I have had. The clothing reeks of chemicals, they are complete jerks when you email them- they are fake cheerful while telling you to basically eff off and there are no returns, ever. Further, I think multiple "retailers" are linked to the same company because it's the same email formatting and tone. I feel like this is China's middle finger to the US. They should be banned. Stay away.
Every bad review is the same experience I have had. The clothing reeks of chemicals, they are complete jerks when you email them- they are fake cheerful while telling you to basically eff off and there are no returns, ever. Further, I think multiple "retailers" are linked to the same company because it's the same email formatting and tone. I feel like this is China's middle finger to the US. They should be banned. Stay away.
Tip for consumers:
Businesses like these should be banned or at least have a rating for legitimacy so buyer can be informed. They must have scammed hundreds of thousands from people already.
Products used:
None if I don’t get the stench out of my purchase
The clothing pictured looks nothing like what you receive and then they won't fully refund you. Please do not order from this site it's a scam.
This company is the worst. Clothes are garbage. Very low quality, terrible fit. Horrible customer service - don't expect to get your money back. China company They plant reviews, so fake
Tip for consumers:
terrible customer service, planted reviews, total sham
Products used:
none - garbage
Clothes took almost two months to arrive. In fairness, they do LOOK like the ones I saw online, but the fabric feels cheap and synthetic, and sizing is off. Not worth the trouble or even the relatively limited expense. Would not recommend.
Tip for consumers:
I didn't even want to try to bother to return the sweater that is way too small (I usually wear a medium, but sized up to large, and it's still way too tight), because of all the horror stories re: returns on this site. It's just not worth the aggravation.
Products used:
One of two pieces ordered will probably work as yoga pants (even though they were meant to be more dressy, fabric feels cheap.)
Good quality items. Shipping takes a bit of time but worth the wait. Sizing is true to size also which makes things easy!
Products used:
Sweaters
Do not waste your time or money buying clothing from this company. It is poorly made and cheap, the materials are nothing like what it shows in the online pictures, and it takes forever to get the items. They refund process to even a bigger joke, they will offer you 75%. If you keep the item they will offer you 50%. If you keep the item, point is that they don't want the garbage back. Once again, save your money, ladies do not buy from them.
Tip for consumers:
Sketch!
Products used:
None
I ordered $85 in clothing. 4 peices. Very poorly made and did not fit right. I emailed customer service to return and I was told it would cost more to return than the order did itself …and to gift them to a friend! I think that is just so disrespectful! All over the website it says easy returns or wouldn't have purchased. All I bought was very basic peices. All smelled like chemicals! Shame on these Chinese websites playing us like fools! Buyer beware!
Products used:
None ! It says full refund ….but they did not refund at all . They robbed me
I bought a dress for $36 and when I needed to return it because it did not fit properly, they told me that I would only be receiving $11 back since the label for return would be $25. Will never purchase from here again. Very disappointed.
I was so glad to order my dream dress for my sisters wedding but I'll probably never get it since they of course took my money but never sent the tracking number with shipping Infos via an email. I contacted them nicely via email AND insta and still never for a reply.
Very disappointed
Products used:
Nothing, no indication it has ever shipped
Online clothing appears to be one way/actual clothing product is another. Clothes are cheaply made and Return Policy is a trick. There basically isn't one. They ask for emailed pics as proof of anything that may be damaged and say it is based on their "approval" once received. There is no approval. There is no refund- just store credit or replacement. I ordered a coat with a hole in it and when they received the pics as proof their reply was it falls under "loose threads." it's a joke. Just shop knowing there is no payment refund and take your chances. Clothing looks cheap. Other coat had one sleeve longer than the other. I didn't even attempt to return this one. Won't online shop with them again.
Poor quality, itchy fabric and terrible return process. Have to reach out via email to return, then open a support case. I have sent 6 messages in the support case requesting a return and have been ghosted. Oh and apparently you pay for your return shipping. I'm still waiting for official return label/ process despite many reach outs
Tip for consumers:
Don’t recommend
Products used:
Not using any- attempting to return but the return process is horrible
Ordered 4 items two months ago, just barely received them. Terrible quality, don't look like what was advertised at all! Super cheap knock offs. Awful return policy. Don't shop here!
Products used:
None
Over a month and still did'nt get my order. I ask for a refund but no answer! My first order and it will be the last one!
Worst company ever - terrible quality, tried to return stuff and had to go through a 12 step process and many emails to even get it approved. I paid for the shipping back and still not a dollar received for my return and it's 6 weeks later.
Do not buy from here EVER.
Products used:
None - terrible quality
This company does great marketing. Their great photography & stylish clothes are all over social media. I fell into the trap. Clothes are not even fit to wear. So cheap, terrible fit, they won't accept returns, they are rude in email. China company. Like a Temu, do NOT waste your money.
Products used:
None, garbage
Buyer beware. My rating is solely on their shady return process. There is no clear return policy on the website so I followed the paper instructions that came inside my package: emailed order #, photos (weird) and reason for return which became a lengthy negotiation. First they offered half store credit to keep the clothes due to sustainability reasons which I declined. Then they offered 100% credit while slipping in "can you provide your measurements?" UM. ABSOLUTELY NOT. Eight emails later, I decided to return my entire order due to the service provided. You are responsible for the return shipping costs to New York on top of having it deducted from your order total which is outrageous! In total I paid $21 in shipping fees for a $95 order. As for the quality—clearly fast fashion; on par with ZARA
This company has screwed over me and so many of my influencer friends do not order from here. Melissa is so unprofessional they will message you for a collaboration, send you a link of last seasons clothes you can only pick from because everything's on sale and they're trying to get rid of it, not pay you and then not hold up their end of the collaboration! Trash company
Ok I get it, it's all based in China, but still, I got sucked in. It's been 10 days and still my order has not been shipped or even processed. Customer service is non-existent. I'm sure I lost my $. When it seems to good to be true, it is. I should've known better.
Tip for consumers:
Bogus company, they may ship a few things here and there, but basically it’s a flashy website with stuff from other sites posted, and doesn’t get shipped.
Products used:
Never received
Be aware that these are Shopify store by Chinese sellers. If you don't fit in their cloths, they don't accept return. Their reason is " Intimate items". I order a swimming suit and a bodysuit. There is nothing wrong with the clothes, they just don't look good on me. They run small. They set their return to be 14 days and they take 3 days to get back with you whether or not those items can be returned.
I always shop with my Amex because I can dispute this transaction and I have proof of their online store not warning buyers about non-returnable items.
Tip for consumers:
Not worth the time and money.
Products used:
A top
I placed my order almost three weeks ago and I still haven't received any updates or shipping confirmation. I have now emailed twice and not received any reply. Guess I'll just eat my $90
First of all the bag it came in smelled of rotten fish oil. The quality is also the cheapest thing i've ever seen. Shein has better quality clothes.
Tip for consumers:
STAY AWAY!!!!!!
Products used:
i'm trying to return all of it but no one replies.
Recently bought multiple items from Commense clothes, they were made with cheap material and all are in wrong size. Seems they don't have a clue of western sizing although they try to sell in the US. Tried to return, but there is no phone number to call. The email is the only option for service which is responding very slowly and the service was cold - they refused to refund but to offer partial store credit. There is no response at all if you don't want the store credit. What a terrible place to shop. All time and money were wasted. Don't shop there!
Tip for consumers:
Don't be fooled by the pictures they posted on their website. The clothes are poor quality and most importantly the service sucks - they don't care if they made clothes in wrong size and just refuse to refund. Be careful with your money!!!
Products used:
None of the products can be used as they all are in wrong size. I received a bunch of junk.
I've made an order of jacket but recieved an email saying it's been delivered but it's no where. I've check everywhere but haven't received anything
Unfortunately the sizing is off on majority of my order but the customer service was fast and the clothes are actually really good quality.
Will order in the future.
Tip for consumers:
Beware of the sizing.
Return policy is not accommodating at all. Got dresses that don't fit very well and the options explicitly given to me were: an 80% refund but as store credit, or to donate the clothes I bought. As a customer, you want to be able to get your money's worth, which I did not at all. I am very unsatisfied and will not shop here again.
Hi Leny, sorry for the inconvenience firstly. We checked that your parcel was delivered. If you still do not receive it, please contact the local carrier, we have sent you an email with the contact information of the carrier. If you need any other help after contacting them, please feel free to get back to us, we will try our best to solve your problem.