First time using this company and I will never use again. We bought a cat tower, and it was made so cheap and very hard on the sitting surfaces - no padding under cheap carpet - Our cats ignore it. They don't offer return shipping, and it's going to be $80 for a return, and the item was $62, so we are going to donate it. Customer Service person was rude and robotic, kept asking "Does it look like t he picture?" - stupidity all around. Stick with well-known national brands, these off brands so NOT have the customer experience as a core value.