• TheCoverGuy

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Overview

TheCoverGuy has a rating of 2 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. TheCoverGuy ranks 103rd among Swimming Pool sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate TheCoverGuy?
Top Positive Review

“Thanks cover guys! You were very helpful with my order,...”

lensin b.
8/22/12

Thanks cover guys! You were very helpful with my order, and helped me change my order halfway through because I sent in the wrong measurements. Everyone over there was very helpful and understanding!

Top Critical Review

“Bad Product, Zero Warranty, No Customer Support”

Tom H.
3/29/24

8-10 weeks to get the cover. I wished I read the reviews on yelp before I ordered the cover. Folks at the company do not like working there and the warranty sounds like a major hassle. It does not fit as tight as my last cover. They contacted me and told me the dimensions vs the smaller dimension I measured. I think The Cover Guy is a re-seller/distributor for other manufacturers... which is never good. Everytime it rains, the cover becomes waterlogged. This will most certainly effect the cover's longevity and is likely to grow molds. I could NEVER get any response from customer service. Do NOT get involved with this company. NEVER responded to my calls for warranty coverage although their phoney baloney website ( https://www.thecoverguy.com/) prominently displays this guarantee. They had the chutzpah to send me "time to replace your cover" advertisement and their website is even more full of deception than seen before. DO NOT order anything from these people. How this scam is allowed to continue to operate out of Ontario, Canada is beyond me. Do not get fooled by any of their satellite offices in Sanborn, NY, Las Vegas, NV or Clearwater, FL. If I could give these shysters a zero it still would be too high! Read all the reviews...you have to be really bad to earn so many.

Reviews (2)

Rating

Timeframe

Other

Thumbnail of user lensinb
2 reviews
3 helpful votes
August 22nd, 2012

Thanks cover guys! You were very helpful with my order, and helped me change my order halfway through because I sent in the wrong measurements. Everyone over there was very helpful and understanding!

Thumbnail of user tomh1922
2 reviews
3 helpful votes
March 29th, 2024

8-10 weeks to get the cover. I wished I read the reviews on yelp before I ordered the cover. Folks at the company do not like working there and the warranty sounds like a major hassle. It does not fit as tight as my last cover. They contacted me and told me the dimensions vs the smaller dimension I measured. I think The Cover Guy is a re-seller/distributor for other manufacturers... which is never good.
Everytime it rains, the cover becomes waterlogged. This will most certainly effect the cover's longevity and is likely to grow molds. I could NEVER get any response from customer service. Do NOT get involved with this company.
NEVER responded to my calls for warranty coverage although their phoney baloney website ( https://www.thecoverguy.com/) prominently displays this guarantee. They had the chutzpah to send me "time to replace your cover" advertisement and their website is even more full of deception than seen before. DO NOT order anything from these people. How this scam is allowed to continue to operate out of Ontario, Canada is beyond me. Do not get fooled by any of their satellite offices in Sanborn, NY, Las Vegas, NV or Clearwater, FL. If I could give these shysters a zero it still would be too high! Read all the reviews...you have to be really bad to earn so many.

Products used:
Spa Cover

Service
Value
Shipping
Returns
Quality

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