Thundercameras

Placed an order on their website. A few days later they called to verify my order and told me that the D90 I ordered was not the US version and that they are running a special with the Sigma 18-200 mm lens and that Sigma is owned by Nikon. They sent the European d90. Bait and switch. My expert was Andrew. Well trained to scam.

A lens for my camera was the cheapest on this site. I ordered it and was called to verify my order. I was asked what kind of camera I am using and was then told this lens would not fit my digital camera. The lens that WOULD FIT was $800 more! I checked the specs on the lens again and there was nothing that indicated this lens was not for digital. All numbers and specs were the same as the lens for more $$.

Ordered sony a300 in september. After going through the same hoops everyone else apparently has (expensive upgrades, back order etc) i canceled my order. About a month later noticed i had checked my online banking to find a nice $172.50 charge for studying abroad in australia. Considering i've never been to australia, this was news to me. Long story short, called bank, bank said charge from india, apparently someone thundercameras.com thought my credit card number would be useful for other people to use! Hooray for them... bastards. TOTAL SCAM. Scumbag outfit. (fyi only purchase on aforementioned credit card was thundercameras.com)

Scum of the earth!
Do not buy ANYTHING from Thundercamers!
I attempted to buy a $2300 Nikon D90 package and accepted several upgrades. I received the camera body only, and was over charged $400 for that portion of the order. The upgrades were the lowest grade products available, and my "back order lenses" never arrived. The whole reason I order the package was for the lenses! After arguing with the one and only guy I spoke with time after time, "Josh" offered a refund of $100. The refund was never credited to my account either...

Avoid this place like the plague... very deceptive and dishonest. I called to see why there prices were much cheaper and the customer service agent was very rude and defensive. I mention the special they were running 10% off, but I was told that i would need to purchase my product at the listed price and they would call me to make the adjustment. It seemed very odd that unlike other sites where they honor their discounts immediately, Thundercameras was beating around the bush.

Do yourself a favor and again avoid them like the plague... not worth the grief and uncertainty. Some of the positive reviews are probably written by their staff..

Update: After sharing with Thunder camera that I have left negative and honest reviews on multiple websites, they gave me a full refund and asked me to update my reviews. Regardless, stay clear of these guys, they are a very shady business. If I didn't speak up, they would have taken my hard earned money. If you have been had by these guys, don't fret! Just post a your story on review websites such as this one and resellerratings.com and soon enough Thunder cameras will contact you and ask you to change your review. Don't give in and ask for a refund, they will eventually comply. Stay away from these dudes, they are East Coast shady business guys.

Why doesn't everyone get together and file a Class Action lawsuite.

Also, their business practices are criminal... Go to the local police and file a criminal complait for "THEFT BY DECEPTION". This will either make them do the right thing or close up shop.

They are the most dishonest website I ever met. They will try to sell you other items but the one you order. They are just simple cheaters. Don't buy anything at all to them.

These people are crooks with a capital C. I'm trying to return what I purchased. They did the bait and switch scam on me. I didn't receive several items, lens included. I have made dozen of attempts to contact this company to receive a RMA number for a return, numerous emails too. They emailed back once and ask me to call them at 12:35 pm est. (I'm sure that was lunch time). I responed that they needed to call ME at 11:36 am ct. These people are insane, I wish I would have read the reveiw before I let there low prices pull me into their scam. I have filed complaints with the NYAG, the FTC, the BBB and every web site I can find. Hopefully other honest consumers will stay far away for this unorganize crime group. I'm out $600. These people need to be shut down and pointed to a jail!

This company is a total bait and switch operation. Called to order a camera this is no long made, even though they show it on their website. After four days got talked into buying another model. Got the item, was very unhappy with it, returned it. They took four days to pick it up from the USPS office. Called after 5 days, asked who I was speaking with and got the answer "why?". Then without looking at my order they said "oh yeah you will have it by the end of the week" and hung up. When the order didn't arrive I called 5 days in a row and got a message that they were closed. When I finally got someone and asked about it, they don't even stock the products they advertise as "in stock" and the guy started yelling at me. Talked the same person 5 times and 3 times he used a different name. STAY AS FAR AWAY FROM THESE THIEVES AS YOU CAN.

I'm in agreement with the people that have had a BAD experience with Thundercameras.com I've ordered from them and 15 days later, I still have nothing! And nothing to track with UPS. Now I hope I can cancel and get my $1200. 00 back! I wish I had checked them out first! Take everyones advice here! From now own I'll go to b&hphoto.com

1. This sequence is similar to many others dealing with Thundercamera
2. Presumed NexTag did due diligence and knew their previous history
Aka, SunShine, StopNshop, which is disappointing.
3. Ordered a bargain camera & lens from Thundercamera through NexTag
4. Received standard post order up sale call from "Andy", indicating I was
Buying offshore goods with no warranty and old edition lens.
5. Threat of cancellation $ 50.00
6. New offer for lens I thought I ordered plus $ 390.00
7. I decline and "Andy" presented new offer of plus $ 100.00 rhyming of
The specs of the lens but not the make or brand.
8. Day later I realized I was had. As order confirmation did not list brand name.
9. I called and he wouldn't cancel and made various financial threats for
Return and or refusal. Up to 30%.
8. Unable to obtain RMA number either by e-mail or by phone.
9. Deal with these people only at your financial peril and believe the trail of
Complaints with local authorities in New York and online.

Decided to buy a lens from this site in December 2009 for my new Nikon D90. The price listed for a US model 18-105MM kit lens was the best available, so I pulled the trigger and placed my order.

What followed was the worst type of customer service experience I have ever experienced. The company called to "verify" my order and told me that the lens I ordered would not fit my camera (even though what was being advertised was a "kit lens" for the D90). I was told that I could order the right lens, but it would cost more. After being fed wrong information and dealt with very rudely, I decided to cancel my order.

This is a huge bait-and-switch operation. I would never consider buying from them again.

I order a canon 5d mark ii from these guy cause they have the best price.
As it turn out, I pay a lot more than anyone else.
After my order, some one call me to confirm my info, then he tell me i should upgrade my battery and charger. I order what he recommend and wait 3 weeks for it to come.
When I open the box, it was missing a 16g cf card and no high capacity battery and charger, i call them up and they said it is in the camera kit box, as it turn out when you up grade, they keep you original stuff and replace it with the upgraded stuff.
What is worst is after i read the owner manuel, the battery and charger that came in the box is the original stuff.
I call them again and customer service said he'll talk to the manager and see what they can do and hung up on me.
Really bad people to buy things from, they con consumers.

I ordered a canon T2i at what appeared to be a wonderful price. I was then called to "confirm details" of my purchase. This really was to inform me that my purchase was of an import model and would not come with battery, charger, English manual etc. They then attempted to sell me the American version at a much higher price along with accessories at 3x prices in other stores. Classic bait n switch. Well I did not switch... and suddenly the camera which they show on their website as
"Availability: Usually Ships in 1 to 2 Business Days" Is backordered for me. When I called customer service they told me it would be at least a month before I see the camera. They really only want to suck you in with a great price and then sell you a bunch of other things at 3x normal prices. If you don't go for it they don't want to fulfill your order.

ORDERED A CANON G10 CAMERA, THEY CALLED TO "VERIFY" THE ORDER AND PROCEDED TO GET ME TO BUY A BUNCH OF ACCESSORIES. I CALLED THEM THE NEXT DAY TO TELL THEM ALL I WANTED WAS THE $400 CAMERA. ARTHUR THEN STATED THEY COULD NOT GET ME THE G10. SO I SAID I MIGHT OUGHT TO CANCEL THE ORDER AND ARTHUR QUICKLY SAID I WILL CANCEL AND HUNG UP. THE CAMER IS STILL ON THE WEB SITE AND IS NOW GOING FOR $549.00. I REALLY DON'T LIKE BEIGN LIED TO.

I originally ordered this camera from Thundercameras in mid October. I called back in early November when iit hadn't arrived. I was told that they were sorry that it was back ordered and that I should have received an email which I didn't. I called again and was told that they didn't know when it would be shipped and was encouraged to find another camera. I called and cancelled this order. I went to saveheredigital and ordered the camera. The salesman called and sold me a warranty that I immediately called back the next day and cancelled. It had not shipped yet. When I received my VISA bill, thundercameras had billed my account. I called to find out what it was all about and they denied that I had cancelled the order and it was sitting at UPS waiting for pickup. I tried to get them to release the camera without the warranty and they said it was impossible and cancelled the order. I recognized the man named Stephen as the same one from saveheredigital. He denied that he was associated with the any other website. They said that it would be refunded in 5 -7 days. Later that same morning, I found my order for saveheredigital and spoke to customer service about that order. I was told that it had been cancelled and once again I spoke to "Stephen" who denied knowing anything about "Thundercameras". What a scam. They made me feel like I was the one that was crazy!

I have the same experience as many other customers. I was attracted by the low prices that Thunder cameras offers, but when I placed the order I got an email asking me to give them a call to verify the order. When I called the salesman tried to sell me an upgrade for 50% more money, then when I refused he offer me an US made lense instead of the imported one I was ordering for an extra 30%, and that was an attractive option to stay away from the gray market.
When I got the lens it was made in Taiwan, so I called customer service to verify my order, they were very rude telling me i got what i ordered. I tried to get the link in his website for the part i was ordering, and he couldn't tell me, finally he said that the one I wanted to order had a plastic ring and the one they sold me had a titanium ring, and if I wasn't satisfied I could return it but they will charge me for the shipping expenses (20%). I am stuck with this overpriced item, it is much cheaper on ebay and with much more buyer protection.
Definitely stay away from these bait and switch deals.

Hello,

I found Thundercameras.com on the web and was amazed at their unbelievably reasonable prices (first red flag). I wish that I would've found all the different websites regarding the numerous negative complaints filed against this company before placing my order. Unfortunately, I didn't and placed an order for the Canon T21 which they had unbelievably priced for only $529 with free shipping and a free flash. Their website specifically stated "Usually ships in 1 to 2 business days." Being sold by the looks of the website and positive testimonials, I placed the order and immediately received a confirmation number. I was really excited to hear I was getting such a good deal! The very next day I received an E-mail stating a rep needed to speak with me regarding my order. I called and spoke with a salesman who asked for the three digit code from the back of my credit card. Immediately after, he tried to talk me out of the camera saying it was an import and the menus would be in Japanese and that I should buy the Domestic version which is much higher! I told him no and that I was happy with the import model. He acted very angry and said whatever, and proceeded to harp on it having no warranty, no battery, and no charger. Regardless, I said that was OK. The very next day I received an E-mail stating the Canon T2i had just went on back order right around the time I placed my order and it could take up to a month to get (what a coincidence). Well, the order was placed on Oct 1st and am still waiting and as of today it's been well over a month! I have actually called them on four different occasions yet they just keep on telling me they expect them in about another week? In the meantime, I noticed they still have the same camera listed yet the price is now $699 and amazingly it still shows "Usually ships in 1 to 2 days." I decided to call and inquire about the camera as though I was a new customer. I asked the sales rep if I ordered the camera today, is it in stock so I could expect it soon? The salesman specifically stated "yes" this camera is in stock and will ship immediately! Well, that sure was odd considering every time I call about my order for the same item, they keep telling me to wait about another week due to it still being on back order. When I immediately called back to confront the manager regarding this, would you believe he actually told me they are just telling customers this to get sales and meet their quota! How fair is this to us as a customer? These guys are out and out crooks! I have also approached the support link on their website and tried to contact them in writing inquiring about my order, and to this day, they have never even replied or so much as called me to let me know what's going on with my order. I have finally come to the realization they are never going to make right on this order! My advise for anyone considering doing business with this company is to stay as far away them as possible. If not, you will definitely be deceived and dissatisfied to say the least. I plan on filing numerous other complaints such as the office of the Attorney General and the Better Business Bureau. I have taken the time to write all of this so that hopefully it won't happen to you!

UPDATE:
I placed this review on Saturday Nov 6st, and amazingly they called me on Sunday stating if I would remove this review they would ship my order yet with a different lens! They specifically stated they would not ship it until I removed my review! These people are the worst I've ever dealt with on the internet! My advise is to stay far far away from these crooks!

This review was modified by its author, Sparr, on 11/10/10 3:30 PM.

I just had the worse experience from thunder cameras website. It is cheat to me. It use very low price to absorb customer and try to sell the very expensive accessories. The customer service is very nice before you order and very bad after you order. And I hope everyone know this information and no one will be fooled by this website.

I was trying to get one Sony hdr-200v camcorder.

The first time I order it, the price is $469. After I order, someone call me said they don't have stock and I have to wait for another 4 weeks to get it. And I canceled it because I don't know I can wait so long or not.(Well, now I know the reason, it just don't want to sell to me because I ask my friend call them after two days and they said they have stock and the price include battery!)

After two days, I decide I still want it. So I still go and check it and found the price is $479 now. Ok, $10 more is fine for me. I still order it. Then someone call me and ask why I didn't order the battery. I check the product's web page immediately. And in the "INCLUDED ACCESSORIES", it was very clearly said include battery. So I told the man check the web page. After check the page he is getting very anger and keeping ask me "the price is $579 include battery, Do you want or not?" My felling is like if I want to get the camera I have to pay the price include the battery other wise I can not get it. So I cancel it. After I hang up this person' phone call, I found they change the product's web page and delete the battery's information.At
Then I check ebay and found the battery only cost $10 for new one. I'm glad I didn't accept the price $579.

The I go back the website and still order the camcorder. I decide I only want the camcorder.The price is change back to $469 now. But after I order, it send me one email and cancel my order without any reason!

I just tell everyone the truth and hope every one be careful with this website.

Based on the worse customer service, I think it really will be a big trouble if the product has any tiny problem. I don't think they will like figure out the problem for me.

I am really very good about making sure I read reviews before making any online purchases.

I did not with Thunder Cameras. I watched, and waited as prices went up and down, When they went up, I thought I had waited too long in hesitation, and lost my chance at a great deal (little did I know) I would once again wait months until I had thee opportunity to snag that great deal. It finally happend! Without checking ANY reviews, I pounced on the deal of the day, fearing I would lose another great price.
This was nearly 3 weeks ago that had I made my purchase. All I wanted, and ordered was the D5000. Who could refuse the price of 204$ right? All my card information was given that evening ( on their site) My order was in place. The next I recieved a phone call from Thunder cameras. They needed my cvc number. Ok I thought, here you go, thinking to myself, "why not just put that line in on thee order form" ok, whatever. Well needless to say, it didn't end there. The man tried to get me to buy a card for 199$. Really? Wow, must be one hell of a fantastic card. I declined of course. Questioning what had I got myself into. He also proceeded to sell me lenses for the camera, I again declined I have lenses for my other camera, and told him this, and that I was all set. Just need the camera. He was polite enough, but I could hear frustration in his voice. The call ended.
I got home to check my email, and low and behold, I had an apologetic email from Thunder Cameras, stating that once my order reached the shipping floor, they discovered that this very popular item was backordered. It would be backordered for 2 weeks,
Already being suspicious, I checked the time on my cell phone, to the time they had "backordered" my item. 15 minutes had passed by. I knew by not ordering all thee accessories they tried to sell me, that I was not going to recieve the camera. Luckily they had not charged my card.
I left them email just thee other day inquiring about my order. No response.
Buyers beware, unless you plan or not plan on being snookered by these crooks, just pass them on by, They have an F rating on the BBB (Better Business Bueau) I will never get the camera, but luckily I didnt fall for their scam of buying extra, needless, pricey items, and they didnt charge my card. They need to be shut down, Hopfully everyone writing reviews, people will listen and stay away, and THEY will go away. Any sites with super low prices do the same thing. Save yourself the frustration, and just stay away, Also check out Thoughts of Daves website. He has great ways to get these guys where it hurts!

I ordered Special Discounted sale package includes Qty: 1
Canon EOS 5D Mark II Digital Camera w/ High Qty: 1
Powered battery & Rapid quick charger
New! SIGMA 28-70mm PE f/2.8-4.0 DG High Qty: 1
Speed Compact Zoom Aspherical Autofocus Lens for Canon
New! SIGMA 70-300mm PE f/4.0-5.6 DG Macro Qty: 1
SLD Autofocus Lens FOR CANON
Deluxe Case, Lens Cleaning Kit, Full Size Qty: 1
Tripod, High Speed Card Reader, Screen Protectors
4GBProfessional ULTRA-HIGH SPEED Error Free Qty: 1
Compact Flash Memory Card With Low Power Consupmtion
Digital Camera Slave Flash w/Bracket Qty: 1
From them, it remained untraceable on ups, and when the "package" finally arrived it was only the camera body, no lenses nothing of the other things I payed for, as of now I do still wait for an explanation.
DO NOT BUY FROM THEM ITS NOT WORTH THE TROUBLE

Ordered a Canon Rebel T1 and a Canon zoom-lens 28-135mm because thundercamera had the best prices.
Next day I got a call from them to verify my order, where they tried to make me buy extremely expensive upgrades and other lenses instead of the one I wanted.
I refused and next day my order was in back order!
I called them to ask about this and they tried to make me buy another lens (they would call the US-model, that would ship right away... but would cost me a lot more) I thanked no, and they said that my existing order wouldn't ship, untill 5 or 6 weeks later.
I canceled my order and the voice in the phone just said, "ok, bye!" No, trying to excuse, no trying to work thiings out... I was just one of those people that they couldn't make money on... I guess!?
BAD EXPERIENCE!