• Trafalgar

Trafalgar

Overview

Trafalgar has a rating of 4.74 stars from 254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trafalgar most frequently mention customer service, high quality, and great product. Trafalgar ranks 20th among Men's Clothing sites.

  • Quality
    230

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 91.9%
Positive
68
Neutral
0
Negative
6

Instant Feedback

569 reviews

21
See all photos

What reviewers want you to know

Positive highlights

  • Excellent customer service, and a world class product!

Critical highlights

No critical highlights yet

How would you rate Trafalgar?
Top Positive Review

“Mi favorite”

Dmitry L.
4/24/24

This online clothing store has to be mi favorite. The wide range of clothes keeps me shopping for hours. I love that they do it after payment too, which makes getting my clothes out of there so much better. With so many different styles, it's easy to express exactly how you feel about them ;)

Top Critical Review

“Terrible Customer Service”

Douglas F.
11/18/23

I still haven't received my order, I was given a useless tracking number, and have not received any response from customer service to my request for information.

Reviews (254)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (33)
Thumbnail of user kimonibowiekcch
15 reviews
2 helpful votes
April 8th, 2024

This larger size fits Great! It's just right and looks so pretty. I really like it! Thank you for sending such a lovely and better fitting coat.

Thumbnail of user kellymunkiwmwj
8 reviews
1 helpful vote
April 3rd, 2024

Great product, excellent price, looks like the picture. Delivered in the time frame. I am very happy with my purchase. Thank you

Thumbnail of user melanieu52
1 review
0 helpful votes
February 18th, 2024
Verified purchase

Ordering was a good experience.However there was not choices for different sizes. I loved the bracelet so much. Went to put it on my boyfriends wrist and couldn't. So I had to return it.

Reason I chose this business:

Saw on Facebook and loved the eternity bracelet for my boyfriend for Valentines Day

Quality
Thumbnail of user ronw966
1 review
0 helpful votes
December 7th, 2023
Verified purchase

I found the perfect suede belt in the color that matched my shoes. Great price and fast shipping. Very pleased!

Reason I chose this business:

I have purchased your products over the years in retail stores.

Reason I chose this product:

I found exactly what I was looking for.

Quality
Thumbnail of user robertc8003
1 review
0 helpful votes
March 6th, 2024
Verified purchase

Received sooner than expected but there was no tracking number. The garters are OK. They do what they're supposed to do.

Reason I chose this business:

Looked like a good product compared to other sites I looked at.

Reason I chose this product:

Fit my needs.

Quality
Thumbnail of user lindyw18
1 review
0 helpful votes
January 11th, 2022
Verified purchase

This was a gift and I am going to have to return these. My husband is not fond of them. How do I go about doing this?

Lindy Westbrook
*******@gmail.com
*******977

Reason I chose this business:

Loved the suspenders!

* Trafalgar attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kaceyl10
Deborah O. – Trafalgar Rep

Hello! We are so sorry to hear that your husband did not love the braces. Trafalgar is proud to keep returns hassle-free at no cost to you! Simply visit our returns page at the following link to initiate your return: https://www.trafalgarstore.com/a/returns. I hope this helps! If you require further assistance, please feel free to contact us during our regular business hours of 8 AM to 5 PM CST, Monday through Friday, by calling 844.364.7703 or emailing service@trafalgarstore.com. Thank you!

Thumbnail of user johnk5856
1 review
0 helpful votes
February 9th, 2024

I usually visit another shop to try some of the dressess for family, but wont happy like them. I always use them.

Thumbnail of user bryane339
1 review
0 helpful votes
November 12th, 2023
Verified purchase

I requested 3 additional sets of buttons. I will be happy to pay for these. Thank you. Bryan Edwards

Quality
Thumbnail of user stevenb2702
1 review
0 helpful votes
October 14th, 2022
Verified purchase

Return process was easy. Thank you for step by step instructions.

Reason I chose this business:

Precious belt was worn and needed a new one.

Reason I chose this product:

Previous belt was the same

Quality
Thumbnail of user georgel1100
2 reviews
0 helpful votes
March 4th, 2024
Verified purchase

Great thx!

Quality
Thumbnail of user gregorym1408
1 review
0 helpful votes
March 4th, 2024
Verified purchase

Good quality item, readily in stock, and shipped quickly.

Reason I chose this business:

Looking for a specific item to accent my formal wear.

Reason I chose this product:

Exactly what I was looking for.

Quality
Thumbnail of user trevorc257
1 review
0 helpful votes
November 22nd, 2023
Verified purchase

The belt had some bad scuffs around it & a belt hole had some tan leather material that looked out of place. But besides that, it's a good looking belt.

Reason I chose this business:

One of the few leather products that had my size

Reason I chose this product:

The buckle matched parts of my suit for a friends wedding

* Trafalgar attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dianaf836
1 review
0 helpful votes
January 29th, 2024
Verified purchase

The customer service has been timely and very helpful

Quality
Thumbnail of user ll646
1 review
0 helpful votes
November 27th, 2023
Verified purchase

Easy to shop, good photos and description. Very nice belt, high quality buckle and skin.

Reason I chose this business:

I've been wearing Trafalgar belts for years and never had an issue with durability or wear.

Quality
Thumbnail of user edwardc1123
1 review
0 helpful votes
February 14th, 2024
Verified purchase
• Updated review

Easy site to I use
Fun site
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Quality
I have many trafalgar braces purchased through the...
December 18th, 2023
Verified site experience
• Previous review

I have many trafalgar braces purchased through the years and obviously I am a big fan

I love trafalgar
September 1st, 2023
Verified site experience
• Previous review
Love your store
August 23rd, 2022
Verified site experience
• Previous review
Thumbnail of user vincem198
1 review
0 helpful votes
January 3rd, 2024
Verified purchase

Last minute purchase of braces received in time for New year's wve

Reason I chose this business:

Recommended

Quality
Thumbnail of user kaliopip1
1 review
0 helpful votes
November 23rd, 2022
Verified purchase

Experience fine but don't like survey and don't want to write a lot about it

Reason I chose this business:

My husband chose Trafalgar

Quality
Thumbnail of user jeffreyk642
1 review
0 helpful votes
January 13th, 2022
Verified purchase
• Updated review

The address automatically switched to a different address and it wouldn't allow me to edit it so I had to cancel and place the order again.

Reason I chose this business:

Already had a couple of your belts and liked them, so I ordered another one.

Reason I chose this product:

Slightly different color from what I already have and I wanted to try.

Quality
Thumbnail of user kaceyl10
Deborah O. – Trafalgar Rep

Hello. Thank you for the feedback! It sounds like your desktop or mobile device may be using the autofill feature to complete your address on your order. Please reach out to our Customer Service Team if you require further assistance. We will be happy to troubleshoot and/or place an order for you. Thank you!

Please have someone call me at *******738
February 5th, 2022
Verified site experience
• Previous review

* Trafalgar attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user omnil1
1 review
0 helpful votes
February 6th, 2023
Verified purchase

Good belt. Arrived promptly. Thank you!

I would give 5 Stars, but feel the belts are a little on the expensive side.

Reason I chose this business:

I owned one before

Reason I chose this product:

I owned one before

Quality
Thumbnail of user christophern774
1 review
0 helpful votes
July 27th, 2023
Verified purchase

The braces were shipped on time, and I was able to pick up the package at the Post Office so no worries of it being stolen off of my front porch. I have purchased these products before and am pleased with them.

Quality
Thumbnail of user margier89
2 reviews
0 helpful votes
December 6th, 2022
Verified purchase
• Updated review

Easy ordering; quick delivery. Good sale on the products I ordered.

Reason I chose this business:

Son likes their products.

Reason I chose this product:

I knew he'd like them.

Quality
Thumbnail of user kaceyl10
Deborah O. – Trafalgar Rep

Hello. Thank you for the feedback! We are happy to hear you had a good experience with us, but we are sorry you didn't receive the welcome discount. I looked into this issue and our records indicate that the email address used on this review is already subscribed to our newsletter. This email address subscribed on November 16,2021, and has been receiving our newsletter ever since this date. Since you already received a discount in November of 2021, you would not receive another discount. The discount is for new subscribers only. We apologize for the inconvenience. I hope this helps! Please contact our Customer Service Team if you require further assistance. Thank you.

I signed up with my email address and it said that...
December 29th, 2022
Verified site experience
• Previous review

I signed up with my email address and it said that I'd get a 105 off my first purchase. I made a purchase today and DID NOT get the 10% my order. What's up?

Thumbnail of user jeremyjohnston967
4 reviews
1 helpful vote
October 21st, 2022

Support was excellent! The order process was easy and straightforward. Great products, affordable pricing, and fast turn around.

Thumbnail of user gregorym1097
1 review
0 helpful votes
January 22nd, 2023
Verified purchase

Quality belt. Good leather. Hard to find dark brown.

Quality
Thumbnail of user jeffk1153
1 review
0 helpful votes
November 27th, 2022
Verified purchase

I had a Trafalgar wallet (trifold) that has held up for many years. The quality and durability of the trifold is why, after much searching online, I decided to buy the Sergio Genuine Leather Bi-Fold RFID Wallet - Tan The wallet if very well made, with high quality leather and very good stitching. The ID section folds into the wallet easily and makes it easy to show your ID card easily. My credit card fit well into the various slots provided--neither to loose nor too tight. It's possible to get two cards in one slot, but using all of them in this way would make for a pretty thick billfold. I bought a plastic container for several other cards--some cardstock ones--and it fits well in one of the pockets beneath the credit card slots. At thi point i'd say this wallet has same high quality and functionality as my long-lived earlier Trafalgar

Quality
Thumbnail of user erikt98
0 reviews
0 helpful votes
January 24th, 2022
Verified purchase

My favorite braces, hands down. Been a real dry spell with menswear what with Covid and all.

Reason I chose this business:

I’ve been choosing them since 2007

Reason I chose this product:

They were something I don’t already have.

Quality

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From the business

Trafalgar designs and manufactures the highest quality men’s leather goods and accessories, using the finest, most distinctive materials from throughout the world. Our most popular categories include men's braces, belts, belt straps, belt buckles, wallets, bags, pocket squares, bow ties, cufflinks, socks and more!

Business History

Trafalgar’s story began almost half a century ago, in Norwalk, Connecticut. Founded by American craftsmen who sought accessible leather goods, Trafalgar designs and manufactures the highest quality men’s leather goods and accessories, using the finest, most distinctive materials from throughout the world.

The crossbow represents the history and heart of the Trafalgar brand. Mirroring the shape of an infinity sign, the crossbow symbolizes the longevity of the Trafalgar name, its core values, and infinite style. Every product is crafted with care, and a luxurious, timeless aesthetic, making it a smart choice no matter where you're headed.

The heart of Trafalgar lies within our leathers.

Though they are treasured, our leather goods are hardly delicate. Each piece is crafted by hand, using uncompromising construction in every stitch. Trafalgar originals are durable and dynamic enough to carry you through every moment in life, which is why men have trusted us generation after generation, to supply dependable luxury accessories.

Today, Trafalgar is part of the Phoenix Leather Goods family of brands, extending its commitment to integrity, honor, and quality to the global community. Trafalgar still stands by its original vision: combining timeless American style and refined haberdashery details for the discerning man.

Craftsmanship is our passion.

Leather is our soul.

Company Representative

Thumbnail of user mayrao23
Mayra O.
Typically responds within 23 days

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