Hello. Thank you for the feedback! We are happy to hear you had a good experience with us, but we are sorry you didn't receive the welcome discount. I looked into this issue and our records indicate that the email address used on this review is already subscribed to our newsletter. This email address subscribed on November 16,2021, and has been receiving our newsletter ever since this date. Since you already received a discount in November of 2021, you would not receive another discount. The discount is for new subscribers only. We apologize for the inconvenience. I hope this helps! Please contact our Customer Service Team if you require further assistance. Thank you.
“I signed up with my email address and it said that...”
12/29/22
Verified site experience
• Previous review
I signed up with my email address and it said that I'd get a 105 off my first purchase. I made a purchase today and DID NOT get the 10% my order. What's up?
Deborah O. – Trafalgar Rep
Hello. Thank you for the feedback. Our records indicate that this email address was subscribed to our newsletter on November 16,2021, and has been receiving promotional emails since this date. Since you were already subscribed to our newsletter, you cannot resubscribe for the discount again. I hope this helps. Please contact our Customer Service Team if you require further assistance. Thank you.
Hello. Thank you for the feedback! We are happy to hear you had a good experience with us, but we are sorry you didn't receive the welcome discount. I looked into this issue and our records indicate that the email address used on this review is already subscribed to our newsletter. This email address subscribed on November 16,2021, and has been receiving our newsletter ever since this date. Since you already received a discount in November of 2021, you would not receive another discount. The discount is for new subscribers only. We apologize for the inconvenience. I hope this helps! Please contact our Customer Service Team if you require further assistance. Thank you.