• USGoBuy

USGoBuy

Overview

USGoBuy has a rating of 4.5 stars from 327 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with USGoBuy most frequently mention customer service, forwarding services, and several times. USGoBuy ranks 6th among Mail Forwarding sites.

  • Service
    101
  • Value
    99
  • Shipping
    99
  • Returns
    74
  • Quality
    95
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
27
See all photos

What reviewers want you to know

Positive highlights

  • Their Customer Service, Their Chat Is Very Helpful And Useful, Prompt And Friendly.

Critical highlights

No critical highlights yet

How would you rate USGoBuy?
Top Positive Review

“Great service. Good company”

Joe D.
4/27/24

Used this company for several years. Very happy with their shipments from USA to UK. Never had any problems and always arrives promptly - many thanks!

Top Critical Review

“Absolute garbage company”

Ryan S.
6/9/21

First they lie about the weight and dimensions of your packages so that they can charge you a higher price to pocket the difference (as confirmed by the initial courier tracking information to their address compared to what they entered into their system). Then on top of that they do not honor the prices they set on their own website for the dimensions and weight they lie about which makes the cost calculator they provide to entice you to sign up completely useless. Once your package is received at their location with the inflated weight and size added to your account, you can view prices from the list of couriers they use to ship your package, choose one and pay. Now you're done, right? Not even close because they still won't ship to you. You'll have to send multiple harassing emails asking why your package hasn't been shipped despite already paying and they will make ridiculous excuses giving you the run around and wasting endless time claiming that you owe them an additional payment because the price they provided and programmed into their own website that you paid apparently isn't accurate. So at this point they have added 3 additional price increases to your packages but it doesn't end there. They also open and go through all your sealed items without consent which is a federal crime. Piss poor service, no accountability, false advertising, trash communication. The list goes on with this place. What they do is literally extortion. They hold your packages hostage and keep demanding more money with no real justification until you pay. It's straight up fraud. I have used several other package forwarding companies in the past with this being by far the worst, most unreliable and dishonest one. No contest. It's as if they're literally trying to provide you with the worst experience possible all while pinching you for every last penny. It results in an over priced, frustrating, waste of time. I hope the owner takes a long walk off a short pier so the company goes out of business and can spare additional victims the headaches. Complete scam. Avoid this dumpster fire.

Reviews (327)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (46)
Thumbnail of user joed1925
1 review
0 helpful votes
April 27th, 2024

Used this company for several years. Very happy with their shipments from USA to UK. Never had any problems and always arrives promptly - many thanks!

Products used:
Dietary supplements

Service
Value
Shipping
Returns
Quality
Thumbnail of user abdullaa78
1 review
0 helpful votes
December 27th, 2021
Verified purchase

I advise everyone to try their services and you will not regret it, they didn't let me down ever, the people of this company very helpful.

I have been using shipping forwarding services for more than 15 years, tried several companies, and I found USGoBuy is the best so far: free subscription, convenient location of their company with no taxes on purchases, reasonable shipping rates.

I hope they continue this approach and do not change it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user misrh
1 review
0 helpful votes
May 25th, 2021

I have used USGoBuy twice so far and I live in Malaysia. What I am most impressed is two things: 1) that they really tried and fit all my packages into one box without wasting any unnecessary space. 2) after my shipment is received, if there are any refund due to lesser custom tax, for example, UsGoBuy will automatically refund me. The refund can be cashed out or keep in their USGoBuy wallet - my choice. Highly recommended.

Thumbnail of user samuela223
1 review
0 helpful votes
May 27th, 2021

USGoBuy is a feature-rich shipping service provider.

Their choice of shipping couriers is robust with each offering unique services and pricing, thereby ensuring that customers can make strategic and informed decisions.

Customer service is highly responsive, providing timely solutions when requested and also relevant news about their services when available.

Recommended.

Service
Value
Shipping
Returns
Quality
Thumbnail of user medk1
1 review
0 helpful votes
June 1st, 2021

Great service and customer support! Using the service since a few years now, absolutely recommend!
You have 60 days storage with no fees, when consolidating packages the team does it best to reduce to total weight whilst well protecting the goods, all the packaging arrived in a perfect state.

Products used:
Parcel forwarding

Service
Value
Shipping
Returns
Quality
Thumbnail of user shanee84
1 review
0 helpful votes
May 26th, 2021

I gave 4 stars as the website is not intuitive enough and makes feel insecure, other than that I am finding this freight forwarder USGObuy extremely reliable, economical and trustworthy. I've shipped several times to Australia and I have never had a communication issue unlike MyUS, who are very combative in my experience (probably a bigger merchant). If you have a question their customer service has always satisfied my query. All the above could change of course but I've been using them for close to a year and I will continue to do so based on precedent.

Tip for consumers:
Two websites one is old.

Products used:
Electronics and clothing apparel

Service
Value
Shipping
Returns
Quality
Thumbnail of user isaquec
1 review
0 helpful votes
March 13th, 2022

After spending a long time looking for the best forwarding service to use, I ended up choosing USGoBuy eventually. They're in Oregon, so there's no sales tax. They offer the best shipping cost to my country, and they also have cheaper shipping methods that I couldn't find anywhere else, which made me save a lot of money. They ship very fast and are very reliable. I received my packages exactly as expected. I liked that they reply my emails very quickly and I also had the option to use the live chat through the website whenever I needed. Thank you, USGoBuy.

Thumbnail of user sleinous75
1 review
0 helpful votes
August 16th, 2023

With over 50 outbound shipments to UK / France, usgobuy have been very reliable for me, thanks for working together for past 3 years!

Service
Value
Shipping
Returns
Quality
Thumbnail of user thodorisa1
1 review
0 helpful votes
May 27th, 2021

USGOBUY does exactly what advertised. No hidden services or fees.
And you get 65 days free storage and free products consolidation (we are talking about real consolidation=removing products' old shipping material and placing them safely in a new box).
Add to that, competitive shipping prices and services (not many will offer you USPS first class or priority for international shipments like they do).
Highly recommended.

Service
Value
Shipping
Quality
Thumbnail of user yiz17
1 review
0 helpful votes
December 29th, 2021
Verified purchase

I've been using USGoBuy since Jan 2015, for 7 years! Great and reliable service, great rate too! Never lost one single parcel, and they always answer question through chat. They consolidtes parcels and ship, saved lots of shipping costs. They consolidate and pack parcel really well; never had a damaged item. Very satisfied.

Tip for consumers:
reliable!

Products used:
consolidate parcels and shipping

Thumbnail of user andreas1498
1 review
0 helpful votes
January 24th, 2022

Their prices are the best around, and their warehouse is located in Oregon so you save a buttload on sales tax.
Couldn't ask for anything more!

Products used:
Forwarding service

Service
Value
Shipping
Returns
Quality
Thumbnail of user naveenk84
1 review
0 helpful votes
May 25th, 2021

With Usgobuy, shopping has become easier & convenient. I live in India and it was a big challenge to buy anything from USA. Thanks to Usgobuy, they made it so easier for me that I can directly send my products to their place or they can even buy the products for you and get it delivered to your home address. Thanks for your services team. Way to go!

Tip for consumers:
There are many people residing in other countries who always wanted to buy products from USA but don’t know how to do that. This is one stop solution for your concern. Made international shopping easier and convenient.

Products used:
Beauty

Thumbnail of user chaiilye
1 review
0 helpful votes
June 1st, 2021
Verified purchase

The fastest delivery timetime was 3 days and the longest 7 days.
Customer since September 2018 and after using two other shipping companies, I am overall satisfied with usgobuy's servcies, answers to questions are quite fast, photography and repacking services are quite good.
Me as an e-commerce professional, speed of shipments is important and usgobuy ships fairly quickly.
The point for improvement remains the possibility of shipping batteries, usgobuy does not ship computer batteries, mobile phones,...

Tip for consumers:
In the event of a delay in receiving a package or any other problem, do not hesitate to ask questions to the support services, they will answer you fairly quickly.

Products used:
Electronic and computer items;

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryans1080
1 review
8 helpful votes
June 9th, 2021

First they lie about the weight and dimensions of your packages so that they can charge you a higher price to pocket the difference (as confirmed by the initial courier tracking information to their address compared to what they entered into their system). Then on top of that they do not honor the prices they set on their own website for the dimensions and weight they lie about which makes the cost calculator they provide to entice you to sign up completely useless. Once your package is received at their location with the inflated weight and size added to your account, you can view prices from the list of couriers they use to ship your package, choose one and pay. Now you're done, right? Not even close because they still won't ship to you. You'll have to send multiple harassing emails asking why your package hasn't been shipped despite already paying and they will make ridiculous excuses giving you the run around and wasting endless time claiming that you owe them an additional payment because the price they provided and programmed into their own website that you paid apparently isn't accurate. So at this point they have added 3 additional price increases to your packages but it doesn't end there. They also open and go through all your sealed items without consent which is a federal crime. Piss poor service, no accountability, false advertising, trash communication. The list goes on with this place. What they do is literally extortion. They hold your packages hostage and keep demanding more money with no real justification until you pay. It's straight up fraud. I have used several other package forwarding companies in the past with this being by far the worst, most unreliable and dishonest one. No contest. It's as if they're literally trying to provide you with the worst experience possible all while pinching you for every last penny. It results in an over priced, frustrating, waste of time. I hope the owner takes a long walk off a short pier so the company goes out of business and can spare additional victims the headaches. Complete scam. Avoid this dumpster fire.

Tip for consumers:
Go elsewhere.

Products used:
Shipping

Service
Value
Shipping
Returns
Quality
Thumbnail of user monicaw14
Monica W. – USGoBuy Rep

I am sorry for the inconvenience. Please note the actual weight of your parcel ***6586 is 1.3 lbs as on Fedex.com. We take the round number and record it as 2 lbs. The weight you check on antronix.com is the weight of the item instead of the whole box.
Your parcel U****6241 was paid and shipped both on May 4, there is no any delay on the side of USGoBuy.
Thank you for your understanding and cooperation.

Thumbnail of user hassanf13
1 review
0 helpful votes
December 27th, 2021

I have been using the service of this company for about 6 years
And in general, I did not have a serious problem
Everything is done according to routine
Packages are updated day by day
Packaging is done between one to two days depending on the amount of packages
Packages are sent to the destination on the same day
Their support is good and they are following up on the problem. After solving the problem, they will respond by email

Service
Value
Shipping
Returns
Quality
Thumbnail of user abdullahe5
1 review
0 helpful votes
September 28th, 2021
Verified purchase

Their service is quite good so far, using them for several years and never had any issues... only recently the DHL cost is prohibitively expensive; I'd suggest USGOBUY to use TNT or similar...

Thumbnail of user yashwanthc
1 review
0 helpful votes
March 2nd, 2023

The shipment forwarding service has been very helpful to me for a while now. Their customer service is great too. Very responsive.

Service
Value
Shipping
Thumbnail of user leonk86
1 review
0 helpful votes
May 26th, 2021

Highly recommended. Easy transactions.
Competitive prices and good, prompt communication. They refund difference of total shipping cost if rate is over charged by adding it as credit to your account to be used on your next package/ shipment.

Service
Value
Shipping
Thumbnail of user branweng
2 reviews
0 helpful votes
May 14th, 2021

I have used Usgobuy a few times now, and I must say with each experience I am more and more impressed. The website is easy to navigate and they do an excellent job of keeping me up-to-date on when my packages have arrived and when they have shipped. I have never experienced an issue with their service if I could give them ten stars, I would. I highly recommend using Usgobuy.

Tip for consumers:
If you have problem with something or are unsure about how something works, contact their customer care department. They resolve any issues quickly and easily, and they are extremely helpful.

Products used:
Bodycare

Service
Value
Shipping
Returns
Quality
Thumbnail of user jonathant340
1 review
0 helpful votes
May 26th, 2021
Verified purchase

Been using usgobuy for past year now, just advanced to silver membership after 1K+ spent on shipping. In total only 1 parcel lost (15km from home) and 3 damaged. ALL cases were handled professionally and insurance refunded. All other parcels arrived on time, vwell repackaged - excellent customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aprilp242
2 reviews
1 helpful vote
May 14th, 2021

Excellent high quality prompt communication & shipping/arrival. Easy user friendly app & website. Many options for postal carriers including discounted shipping. Buy for me service is awesome. Thank you USGoBuy!

Tip for consumers:
Try the buy for me service if you live outside the US and are unable to purchase from US sites!

Products used:
Shipping & buy for me service

Service
Value
Shipping
Returns
Quality
Thumbnail of user lucap38
1 review
0 helpful votes
May 26th, 2021

Amazing service, fast shipping, inexpensive fees, so good! Love the customer service, and a cheap way to buy from US

Thumbnail of user ramank23
1 review
0 helpful votes
May 28th, 2021

I have used them for a few years now. Very satisfied with their service. Good shipping rates and customer service.

Products used:
reshipping service

Service
Value
Shipping
Returns
Quality
Thumbnail of user othmana18
1 review
0 helpful votes
May 26th, 2021

Great dealership, excellent experience, offers, accuracy and speed to complete the tasks, and their prices are good

Tip for consumers:
I highly recommend them to subscribe as I have not had problems with them

Products used:
Electronic watch for the office, water tools and nutritional supplements

Thumbnail of user danielas114
1 review
0 helpful votes
December 29th, 2021

I have been using Usgobuy services for almost a year now and have been liking it a lot. They are very fast consolidating packages and shipping. Every time my packages have arrived in a perfect condition, everything well protected and taped. The system is easy to use and all the information and fees are stated in the website. I really recommend their service.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

USgoBuy package & mail forwarding service offers cheap international shipping from US, free US address & package consolidation. Shop US online stores with US card & billing address via BuyForMe service.

Company Representative

Thumbnail of user monicaw14
Monica W.

How do I know I can trust these reviews about USGoBuy?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about USGoBuy?