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VitalChek has a rating of 2.87 stars from 228 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. VitalChek ranks 4th among Birth Certificates sites.
This company responds to reviews on average within 4 days
I have used VitalChek twice this year to retrieve copies of my child's birth certificate and my marriage certificate. In both instances, I was easily able to order the documents online, pay the charges, and receive my documents within a couple of weeks (the birth certificates arrived in 5 days). They were exactly what I ordered and were shipped with care so these important documents did not wind up in lost packages somewhere. I would definitely use this service again.
FACTS 1. I initiated an order which they placed on hold due to pending documents I did not provide. 2. Same day I tried to cancel the order but no option is given for cancellation. 3. Same day I sent them email asking them to cancel the order. 4. A week later they charged my card. Is it all by an innocent mistake or calculated to steal money? I have asked them twice already to refund me, and delete my records. No response yet, I am expecting they will charge my card again.
I have used VitalChek twice this year to retrieve copies of my child's birth certificate and my marriage certificate. In both instances, I was easily able to order the documents online, pay the charges, and receive my documents within a couple of weeks (the birth certificates arrived in 5 days). They were exactly what I ordered and were shipped with care so these important documents did not wind up in lost packages somewhere. I would definitely use this service again.
Tip for consumers:
I did not have to reach out to customer service with any issues so I can't confirm or deny any negative reviews regarding customer service.
Products used:
I ordered birth certificates and marriage certificates from two different states.
Vital check #1.
When you answer the questions correctly when getting your item birth certificate. Drivers license whatever your asking for you will receive in the time they say.
I will always use them if I need replacement
Great service.
Tip for consumers:
Great service.
Products used:
BIRTH CERTIFICATE
Hello Steve. Thank you for placing your certificate order through VitalChek's convenient online ordering platform. We appreciate the positive feedback regarding your ordering experience and hope you will consider VitalChek for future vital records orders.
I moved and needed lost birth, marriage and divorce records to obtain a new driver's license for the state. I was immediately overwhelmed by the thought of standing in long lines, crowded rooms and waiting weeks for the certificates to arrive and as a handicapped person the task was daunting.
I decided to check the internet to see if Vital check was online and to my surprise they were so I filled out all the information by checking the boxes, submitting my fee and voila done. Not only is the information easy to fill out but the process was pretty fast then my certificates were at my door within a few days. What a lifesaver Vital Check is and I highly recommend utilizing this easy online service for obtaining any vital records.
Products used:
Vital records super easy and fast delivery on my dest within the week of ordering.
Hi Lynda. Thank you for ordering your birth, marriage and divorce certificates through VitalChek and sharing your positive feedback about the ease, convenience and timeliness of our service. We appreciate your referral of our service to others. Thanks again.
Order arrived less than a week after placed. This is a great service. I highly recommend. Will definitely use again.
Hello Kevin. Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a very timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
It cost more than I wanted it to, but VitalChek got me what I needed faster than the folks who should have called me when my friend passed.
Tip for consumers:
Shipping costs more than the item.
Products used:
Death Certificate
Hello Diana. Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
No issues ordering what I needed on the site, and received it in a timely matter. Will use it again in the future if needed. I hope this was helpful
Hi Tanya. Thank you for placing your document order through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that you received your document in a timely manner and that you will utilize our service again in the future. Thanks again.
Quick easy service. Used it twice with no hassle. If you can't find important documents like marriage certificate or birth certificate, this is a great service.
Hello George. Thank you for ordering your vital record through VitalChek. We appreciate the positive feedback regarding your ordering experience and are glad to hear you found the process quick and easy. We hope you will consider VitalChek for future vital records orders.
Although this is the only company "trusted" by our government to send out the documents we need, it seems to have a monopoly on how to "technically"? Deliver vital statistics that I ordered. I requested on July 27th for an actual birth certificate, for identification purposes, just received it today, it's august 12th now. What did I get instead? 3x copies, although still being certified by the county of "certificate of live birth" does anyone actually know the difference? It's not a "slight" difference, it makes a difference when trying to get "proof" of identity to an apartment, or as a supportive document needed for a driver's license or passport. But? Is it really that big of a deal? When people order fries, when working a burger joint, do you hand them a shake? When people give you $55 to expedite next day ups air, also requiring a signature at the house requesting such an order of a specific single document that is actually necessary at times to gain access to different forms of identification. Do you make them "wait and see" and hope they don't know the difference between "the sky, and the ground" or? "What difference does it make"? As if the people who order the products and the people who send the products are the "Same people"? No! Because those sitting in the offices sending the products actually get paid to do the "work" of getting the correct products sent! I might as well have sat in the offices sending myself the birth certificate so I could get the right results. But I don't work there..
Tip for consumers:
At least make it requiring a signature to make sure you are handed the products
Products used:
Vital records
The website was very user friendly the process was easy to check out the only thing I didn't like was the extra fees that I had to pay just to get the birth certificate which was only about $12 I ended up paying almost $30 total but I got it also in a very timely manner so ultimately I got what I needed and got it fast so therefore it's a five star thank you
Products used:
Birth certificate teplay
Hello Tanya. Thank you for ordering your birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in such a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
My experience was excellent. Applied for a copy of my Birth Certificate form a county website but somehow got transferred to the state records website and they linked me to Vitalchek.
After the first hiccup, asking me for another copy of my ID, I started reading the reviews and worrying if I'd ever get what I asked for and paid for. I figured if the state trusts them to do this, I'll just go with it.
I uploaded a picture of my ID and within 2 days I had the copies in my hand. I couldn't ask for better service!
Hello Michael. Thank you for looking past the reviews and ordering your birth certificate from VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that you received your order promptly and hope that you will consider VitalChek for future vital records orders.
This app was very easy to use. I received my brother's birth certificate sooner than expected. Third time using this app. Never disappointed.
Hello Blaire. Thank you for being a return customer to VitalChek and ordering your certificate through our service. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that you received your order sooner than expected and hope that you will once again consider VitalChek for future vital records orders. Thanks again.
It was quick and easy great service. I recommend it to everyone. My document got to be quicker than I expected.
Products used:
Birth certificate
Hello Genine. Thank you for ordering your document through VitalChek and taking the time to let us know about your good experience. We’re happy to hear that you received your order in a timely manner and appreciate your recommendation of our services to others. We hope that you will consider VitalChek for future vital records orders. Thanks again.
I followed all of the steps required in obtaining my birth certificate and after 10 or 15 business days, it was in my hands! They are 100% reliable in their words!?
Hello Peter. We appreciate you placing your birth certificate order through VitalChek. Thanks for the positive feedback regarding your ordering experience. We hope you will consider VitalChek for future vital records orders.
I tried this service not knowing if it was going to be fast and secure. I filled in the form and decided to pay a little extra for UPS delivery. I received my birth certificate within a week. Very happy with the service.
Hello Harry. Thank you for ordering your vital record through VitalChek. We appreciate the positive feedback regarding your ordering experience and are glad to hear you found the service fast and convenient. We hope you will consider VitalChek for future vital records orders.
My certificate arrived, in perfect condition and before i expected it. Tanks you. On the downside I found the service expensive.
Hello Rafael. Thanks for ordering from VitalChek. We appreciate you taking the time to share your feedback regarding your ordering experience and are glad to hear that you received your order earlier than anticipated. We hope that you will consider VitalChek for future vital records orders. Thanks again.
Simple process. Up to date notices. Has a "real" phone # with "real customer service. Had to call and edit info, easy and competent representatives.
Thanks for ordering from VitalChek. We appreciate you taking the time to share your positive feedback regarding your customer service experience with us. We are glad to hear that we were able to assist you with your concern and hope you will consider VitalChek for future vital records orders.
User friendly web site and quick delivery without a huge shipping fee. Will order from this site again.
Products used:
Birth certificate
Hi Kristina. Thank you for placing your order through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that you had a good experience and will utilize our service again in the future. Thanks again.
Hello Kristina. Thank you for placing your order through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that you had a good experience and will utilize our service again in the future. Thanks again.
I ordered 3 sets of papers. Delivered quickly. Very happy with the ease of ordering and quick arrival.
Products used:
Ordered vital records.
Hello Brenda. Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order quickly and hope that you will consider VitalChek for future vital records orders. Thanks again.
I needed a certified copy of my birth certificate ASAP to obtain a new driver's license after my wallet had been stolen. I received my certified birth certificate within 4 days of ordering online.
Products used:
Certified birth certificate.
Hello Mary. Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
I ordered my birth certificate and received it in 3 days. There was no problem using my debit card or anything ot was shipped and received in prompt time Thank you VitaChek.
Products used:
I ordered my birth certificate
Hello Eula. Thank you for ordering your birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order promptly and hope that you will consider VitalChek for future vital records orders. Thanks again.
VitalChek delivered! I needed my birth certificate quickly for a trip I was taking. I received my order in just 3 days of ordering. Great service in a pinch!
Hello Carolyn. Thank you for ordering your birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
Easy to use and fast service! Delivered to my door. I was able to track my certificate also! I also liked the follow up from the company!
Products used:
Birth certificate. I preferred the expedited/certified option
Thanks for ordering from VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience and are glad to hear that the service was fast. We hope that you will consider VitalChek for future vital records orders. Thanks again.
I received my sons BC in a timely manner and it was very easy and simple to pickup and the staff was very sweet and understanding.
Products used:
Birth certificate
Hello Alana. Thank you for ordering your birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
FACTS
1. I initiated an order which they placed on hold due to pending documents I did not provide.
2. Same day I tried to cancel the order but no option is given for cancellation.
3. Same day I sent them email asking them to cancel the order.
4. A week later they charged my card.
Is it all by an innocent mistake or calculated to steal money?
I have asked them twice already to refund me, and delete my records.
No response yet, I am expecting they will charge my card again.
We appreciate you taking the time to share your concerns about your recent experience with our service. We sincerely apologize for any inconvenience or frustration you may have encountered, and we want to assure you that your feedback is valuable to us. If you need assistance, please contact us with your order number. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
I'm not sure why others have not rated VoitalChek with 5 stars. I have used this service multiple times and never had any problems.
Products used:
Certified Death Certificate
Hello Donald. Thank you for regularly utilizing VitalChek's convenient online ordering platform while assisting others with obtaining their birth certificates. We are glad to hear that you you have been consistently pleased with the service you have received and hope that you will continue to utilize our service for future vital records orders. Thanks again.
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Hello Jennifer. Thank you for being a return customer to VitalChek and ordering your birth and marriage certificates through our service. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that you received your orders promptly and hope that you will once again consider VitalChek for future vital records orders. Thanks again.