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    Vodafone Group plc

Corporate Values

Overview

Vodafone Group plc has a consumer rating of 2.25 stars from 4 reviews indicating that most consumers are generally dissatisfied with their purchases. Vodafone Group plc also ranks 41st among Mobile Carriers sites. The most common issues with Vodafone Group plc are around customer service, which is not as good as expected by some customers.

  • Service
    2
  • Value
    2
  • Shipping
    1
  • Returns
    1
  • Quality
    2
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How would you rate Vodafone Group plc?
Top Positive Review

“Suggesting a winter tire/wheel package that deviated...”

Nathan H.
9/20/20

Suggesting a winter tire/wheel package that deviated from the OEM specs is good. Providing fact based substantiation in a format I could easily verify with some basic Google-fu to back up the performance and cost benefits of the suggested deviation is awesome. That alone would have earned my business. Everything else, from the clean and efficient layout to giving me the option to save money by picking my order up at the warehouse, was icing on the cake.

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Top Critical Review

“FRUSTRATING!”

Scott H.
7/26/20

FRUSTRATING! There are so many different categories for tire and wheel availability that it's flat-out misleading. 8 available when only 3 really are, none available but can be "special order" by 6/29, then customer service says August at the earliest. This will likely be my first and last tirerack.com purchase. The customer service folks I've spoken with over the phone have been very nice, polite, and professional, though.

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Reviews (4)

Rating

Timeframe

Other

mohita
2 reviews
1 helpful vote
July 12th, 2010
erinc17
4 reviews
3 helpful votes
September 25th, 2014
The second largest telecom network available in India next to airtel and also it delivers the high quality internet speed and also more than that the network coverage is available even in the small villages which is the main reason for maximum usage of vodafone network in India.
deepg
2 reviews
7 helpful votes
November 20th, 2014
Such worst and expensive, dont use Vodafone for 3G or mobile services ever...! Their customer are services are also bad, they only do copy and paste or your questions and after few minutes they make the chat session off their self.
Service
Value
Shipping
Quality
brendad9
5 reviews
25 helpful votes
October 19th, 2016
I've been a regular on-time payer for all my bills,

I had changed the ownership of my aunt's vodafone number to my name in MAY - 2016 during which I had to clear all the dues and take up the ownership.

I get a bill every month on my name which I pay on time before due dates.
But irrespective of this my aunt still gets calls that some bill is due to be paid.

I always have to drop an email, giving the customer service a proof of the bill that it was paid. They apologise and repeat the same mistake every month.

The person in charge is Mr. Avadhut Rege, with whom I've been talking every month regarding this matter and frustration to look for the bills and get it attached. He promises that it will be resolved but the fact is IT NEVER GETS RESOLVED.

When I'd gone on a tour in September 2016, the customer service called my aunt and told her to pay Rs. 499 or-else they will disconnect the number. She out of fear paid the amount, which was not at all necessary. When I learned about thus I immediately informed the customer care for this unacceptable behavior. They again apologised on the email and on phone and said they will adjust the amount in the forthcoming bill.

BUT AS USUAL NOTHING HAPPENED. Instead they just charge me twice, one by sending me a monthly bill and the next by torturing my aunt on phone.

Its the worst service and I've decided to port my number to some other mobile network.

WORST CUSTOMER SERVICE and WORST SYSTEM
Service
Value
Quality

Q&A (0)

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  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Vodafone India: Offering prepaid recharges, online bill payment, exclusive 121 offers & roaming services for prepaid & postpaid users in Mumbai. SuperNet 4G, the Data Strong Network gives you fast and consistent internet experience.

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