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Claim Your BusinessYourskincare.com has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Yourskincare.com ranks 1032nd among Skin Care sites.
So, I was trying to make my first purchase from another, more well-known skincare service and I guess I clicked the wrong link at some point. I go through the quiz process, etc, thinking it's this other site. I click purchase and then the banner pops up with the brand name and I immediately respond to the confirmation email, letting them know I didn't mean to purchase this, and would like to cancel. I did this within minutes, possibly seconds, of ordering. I get an automated response saying it could take up to 2 business days to respond. Of course they've already pulled out the discounted price of $40 from my account. I check my Shop app, and the amount says $200, not $40. I realize they're going to take the other $160 from my account at some point, though I didn't realize this was what I was signing up for, and have no way to log into their site to manage my account with them. 24 hours later, I get a response to my email that, basically, they don't do returns, refunds or cancelations. Full stop- they don't allow you to return or exchange or cancel FOR 3 MONTHS. So they're going to attempt to take just shy of $200 from me for an accidental order and they don't take PayPal so I can't even dispute it with them, I'll have to discuss it with my bank and see what they can do to help me.
So, I was trying to make my first purchase from another, more well-known skincare service and I guess I clicked the wrong link at some point.
I go through the quiz process, etc, thinking it's this other site. I click purchase and then the banner pops up with the brand name and I immediately respond to the confirmation email, letting them know I didn't mean to purchase this, and would like to cancel. I did this within minutes, possibly seconds, of ordering.
I get an automated response saying it could take up to 2 business days to respond. Of course they've already pulled out the discounted price of $40 from my account.
I check my Shop app, and the amount says $200, not $40. I realize they're going to take the other $160 from my account at some point, though I didn't realize this was what I was signing up for, and have no way to log into their site to manage my account with them.
24 hours later, I get a response to my email that, basically, they don't do returns, refunds or cancelations. Full stop- they don't allow you to return or exchange or cancel FOR 3 MONTHS.
So they're going to attempt to take just shy of $200 from me for an accidental order and they don't take PayPal so I can't even dispute it with them, I'll have to discuss it with my bank and see what they can do to help me.
Tip for consumers:
Buyer beware, they're gonna get every dime they can from you
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