I purchased the black pack back purse and within a week of me having it the top back of the laether started peeling. When I contacted customer service they did offer to replace the bag but I was not waiting another month to get a new bag so I asked for a refund and they best they could do was tell me they can give me 30% refund, wow. On a 138$ order. I'd say my loss and I will never purchase another bag from Michael Kors