Nardita C.

Folks I've been a Citi card customer for a couple of years. I had al my son as authorized user. I called Citi to remove him because his lender Underwritter s closing on a new home purchase requested it. Somehow this citi card is unable to send a rooter via email or any other secure manner indicating he has been removed. I requested a fax and here we are 3 days letter still no fax. Also a letter By regular mail Nothing received yet. Even though I explained this is the only Pending matter to close on home Purchase and absent the letter we pay $3900 extra at closing for it being delayed. What a nightmare This turned into. I requested same from our capital one credit Card and they not o fly sent a secure email But also via docusign. It is evident by the 10 calls I've made to citi over the span of 10 days that they simply Do not care about customer service. In fact the majority of the customer service representatives had a total lack of empathy and care for our Siri ration and an utter disregard to help us. In fact some of them demonstrated complete apathy to our needs. I'm to say the least extremely disappointed that in todays dna and coanderi g the technological Resources this credit card company had they have an utmost Disregard for customer service. I will be cancelling the citi credit cards as they provide zero benefits compare to other companies that do have excelled customer service experiences.