Abi U.

I was excited to support this brand and believed in their mission statement. My first order went fine. My second arrived missing one of the two items I ordered (and it was not cheap). I contacted customer service and they were deplorable. They immediately made it known that they weren't interested in helping me and tried to say they didn't have an obligation to send me the item I ordered because their system showed my order was sent complete. They then asked for photos (of a missing item... ok) and this is a trap. The reason being you have to open your package breaking their seal to know if an item is missing. Then when you send them photos of your open package with the seal broken, they claim that it looks like it's been tampered with, meaning a 3rd party stole your product and they aren't liable! Disgusting. I even told them the seal arrived intact. The customer girl Sheila told me that this is their protocol they are told to say to each customer with an order issue. I had to send 10 back and forth emails with her and finally file a complaint with the Better Business Bureau before they agreed to send my item. I've never been more disappointed with a company, especially because their products are great. Buy from Ulta if you want the products because they will protect your purchase. ALSO, beware that even if your entire order is never delivered, Beauty Bakerie disclaims ALL LIABILITY and says you have to take it up with USPS or Fedex and they keep your money. I needed to warn people to not go through what I went through.