Abu M.

I have been a member of the Gym group since 2015 before that I had trained at a local gym near mine which unfortunately closed down.

I have trained at the following Gym group sites, Kingsheath, Digbeth, Kingsbury Road, Stechford and Sheldon.

The staff are lovely (in the gyms where they have any) equipment and space is decent and it has everything you need whether you want to get/ stay fit or hit other goals.

What I have noticed is the lack of hygiene, care of equipment as well as repairs the Gym group put into any of their gyms where the primary users or a large number of the facilities are from ethnic backgrounds. Now I am not saying the Gym group is racist or anything outlandish like that, but what I am saying is the hygiene and cleaning of the changing rooms, care of equipment, general maintenance and lack of staff is visible in these gyms compared to the gyms frequented by fellow Caucasian gym users in Kingsheath, Kingsbury and Sheldon.

At first, I thought maybe it is because I am training early in the morning and the cleaners and workers have not yet arrived, however training in the above three gyms at the same time over consecutive days has led me and my gym partners coming to the conclusion that the Gym group is not bothered at all about the users in Digbeth and Stechford.

When we do get the changing rooms cleaned which is a celebration akin to beating my PB in the squats, it is a rush job as you notice certain bits of dirt have not been cleaned, rather it was a wipe and go instead of a proper deep clean.

I guess for a budget gym cleaning and staffing is optional especially, but then this should also be the policy in all the gyms not just for Digbeth and Stechford...To paraphrase Thomas Jefferson "all gyms are created equal...unless your gym users are predominately ethnic minorities"

Sad but true state of the situation at the Gym group gyms of Digbeth and Stechford... Well done guys, keep up the lack of good work!

I had used this app after I stopped using ALIBABA EXPRESS for non delivery of item. In the past 5 years using DHG my experiences have varied but overall the items would arrive within a month or so but I would only purchase small cheap items (socks, underwear) items which were under £10.

Recently I brought an item from a seller and paid £50 which is the most I have ever spent on the platform and the trouble the seller and customer service made me go through, it was not worth it. Order number *******188.

I brought a pair of football boots, the seller sent a trouser belt instead! After complaining and contacting the seller and trying to mediate with DHG they went in favour of the seller. Reason being the tracking number was different on the package I received compared to what the seller had (I had only brought one item so another package coming from China containing a belt that I had not brought or paid for was baffling) so who sent it? Was it a gift? It doesn't really take genius to work it out! The seller I used to buy the football boots had sent the belt (not sure how their supply chain works but something went wrong or it may have been deliberate) but DHG in their wisdom didn't do anything. It could be done to their lack of grasping English or just plain old common sense. But they continued to send polite and unhelpful emails when a refund or sending the item would have been the correct thing to do.

After checking the sellers profile I noticed there had been instances of buyers receiving wallets, ties etc instead of footwear and all the complaints were handled in the same manner. I assume there is some sort of way around breaching the safeguards (don't ask me how) on the packages being sent with one barcode and items arriving with a different barcode as I assume the sellers use a chain of suppliers. But they can get around fooling DHG and any of its safeguards for customers. I raised this with the customer service team but they sent the same bland response asking me to contact the seller who scammed me in the first place. The seller barely communicated with me when his funds were being withheld by DHG once they had been paid they were not going to respond to any of messages.

They will just get you to contact the customer service and send a link, looking at all the reviews so far they send that generic link get you to speak to someone and then ask you contact the seller to put money on to give it back... Which isn't happening, DHG have zero accountability and do will make you go through a circle of processes until you end up in the same spot you started!

I would stay clear of of DHG of this reason as there is some method of being able to fraud the system, but and if you are going to buy on the platform buy inexpensive items with the caveat that you may NEVER SEE THE ITEM OR YOUR MONEY! If you can take that risk then be my guest, there are other platforms out there to use or alternatively stick with those tried, trusted and customer focused platforms instead.

Also as a footnote DO NOT SHOP AT CHINA_SPORTS_STORE these guys are the most prevalent in this scam. I do not know how they have done it but wow they have! I just wish I could share some of the screenshots of the conversations and complete disregard/ contempt for the customer.