A C.

As a Bride, I thought My phone call to check to sent a gift would be simple. It has been 2 months now and I can't get them to pick up the phone if I do I am on hold or they give me another number to be on hold. That said I sent already two emails, without a response, but I got a number for the claim. I am laid back this is not an emergency so why has it taken hours and months on the phone to get no information. I know what day it was purchased still looking for the name. The knot was also not helpful. Briefly I talked to someone that felt badly for her company with no solutions or doing any work, zero self determined solutions to find out who sent my gift. I said I don't feel badly for them the credit cards all go through and they are making a ton of money! How do they plan on staying in business like this. I see why the Santa Monica location is no longer. These products are not unique. I liked that they have a good selection. It is reverse customer service you call and you are supposed to listen about how hard it is on them, Just figure out the information and call me back. It is not about feelings it is about information. Take responsibility good Lord. It is not difficult. I miss the times when people said I am sorry mame and we will get you that information.