ABSOLUTELY! The worst business and service in this country. There is nothing premier about that company. They gave me a date of when to drop off my bike and when it was to be delivered and than to find out the bike never left the shipping warehouse. Tracking is a joke you don"t even get to see the GPS location of your bike they just inform you of when they pick it up, not even up to date with technology. And to top it all off when i canceled transport because of the worse service in the universe i have to pay $100. To pick my own bike up because of there screw up. Good luck to anyone who uses this company. I will spread the word on how horrible Premier Motorcycle is at there business.