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In the recent months I've bought clothes from Lilysilk with a value of approximately 3000 USD and became a Diamond member.
The quality of the clothing is okay, but not exactly what one would expect considering the prices. One cannot rely on the sizing when it comes to bottoms and this is where the problem starts.
As I'm based outside of the US- returns are a nightmare and made impossible by Lilysilk, breaching consumer protection laws.
Lilysilk " allows" returns outside the US if the consumer pays for the shipping costs.
Once the parcel is delivered to their sweat shop in China- the consignee eg. Lilysilk does not pay for the taxes and the parcel is rejected by them. Later the parcel is sent back to you. Not only did I pay the full fare for the return shipping (in accordance to Lilysilk's terms and conditions stated on their website), I now have to pay additional shipping costs and taxes for the parcel being returned back to me.
After a month of waiting and correspondence, and additional cost of 200 USD, Lilysilk agreed for a 70% refund. I was rejected my lawful right to return the items and lost more money in the process.
I cannot understand how this company has so many positive reviews when they are exploiting their customers and breaching consumer protection laws. Stay away!
Ada E.'s review of LilySilk earned 2 Very Helpful votes
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I paid around $500 on the site only to realize the quality of the items were very very bad. For...
Dear Customer,
Thank you for bringing this matter to our attention. We apologize for any inconvenience or dissatisfaction you have experienced with our company.
We understand your frustration regarding the sizing and quality of the clothing you purchased from us. We strive to provide high-quality products and accurate sizing information, and we apologize if we fell short of your expectations in this regard.
Regarding returns, we apologize for any misunderstandings or difficulties you have encountered. We will offer the return postage if the items received are incorrect, damaged, or faulty goods.
Normally, customers will need to pay for shipping using the carrier of their choice if there are no above questions.
And we strive to provide the best possible customer experience, please feel assured that we provide a 30-day easy return or exchange service if you are not completely satisfied with your products from LILYSILK. We strive to provide the best customer service and satisfaction.
We appreciate you very much for your feedback and we will continue to improve our return policy in the future and satisfy every LILYSILK user as much as possible. And we checked and found that we have refunded you successfully before. Could you double check that? Thanks.
One of our customer service staff will contact you to confirm the details, and we will do our utmost to help you solve the problem.
Please always feel free to email us at support@lilysilk.zendesk.com with any issues.
We will reply to you within 24 hours on our business days.
Best regards,
LILYSILK Customer Service