Adrian H.

So, it was 2019. I had had cancer surgery and was instructed not to lift anything heavy. While I was convalescing my washing machine gave up the ghost. I was delighted to find Appliances Direct on the Web. Apparently, they would deliver a new machine, install it and take away the old one. This was exactly what I needed, so I placed an order.

Before the new machine arrived, they unilaterally canceled installation and refunded me. This was inconvenient. But I could live with it.

The guys arrived with the new machine but refused to take the old one. Apparently, the service was not available during coronavirus. That being the case, why had these SoBs taken payment for the service?
Appliances Direct refunded that part of the cost. However, I still had to struggle to take the machine down to the ground floor for collection by the local authority.

This is not how you treat someone 68 years old with fresh stitches from invasive surgery. I will never do business with these Low-Lifes again, and neither should you.