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Update 20/03/2024:
Per Chris's reply all issues have now been resolved as there was a misunderstanding as to what constituted a dangerous good. I have been assured by myGermany reps/management that they are working to correct this.
Therefore i am re-amending to 5 stars. All previously posted complaints were resolved when raised to management who to their credit apologised and expediently corrected for the mix-up. 2 weeks ago I received the consolidated shipment containing many individual parcels in perfect condition. Shipped via DHL Economy and received in 10 days which is quite fast for Germany to Australia. I was initially reluctant to restore the original 5 stars due to the copious back and forth emails but have done so for this review. Overall myGermany have proven to be a solid and good company that do deliver in the end. After 4 shipments I always receive everything in perfect condition and they do take customer complaints seriously.
Update 24/01/24:
Unfortunately more issues experienced recently with myGermany and therefore i am downgrading my initial review of 5 stars down to 3 stars. They appear unwilling to fix the issues and instead we are now engaged in a merry go round of back and forth emails. It is frustrating that every time I engage them to ship there are issues. Would have liked at least one smooth experience without overcharging on freight, declaring incorrect weight of goods etc. Will update review pending resolution. Fingers crossed that i don't have to downgrade to 1 star.
Original:
I've shipped with MyGermany 3 times now (regular shipping and freight) and overall the positives outweigh most minor issues.
Positives:
+Free consolidation
+Timely response to all emails
+Reasonable shipping costs
Issues (all resolved expediently and professionally):
- incorrect package weight calculation on receipt at warehouse which was corrected quickly
-some issues with communications in shipping freight costs but ultimately received the goods (expensive!) in excellent condition in the timeframe specified.
Deserved 5 stars as they generally go above and beyond.
Tip for consumers:
Could not upload invoice.
Products used:
Freight and regular shipping
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Empty.
Dangerous Good (DG) Items in the air are quite difficult. You were about to send lighters, which might be treated as DG as they are under pressure even with gas. We mark these things in your account and check the options (not every carrier can ship in each country such DG items). As you know we have soled it now:-) Thanks for your patience and support to figure this out...