a g.

Similar to other reviews...GH has demonstrated poor customer services and EXCHANGE policy. Bought a coat, exchanged a coat, GH canceled the exchange and shorted me 18.18 on my refund.stating they do not refund freight charges.
I had very high regards of you since the 90s...I wont shop with you anymore.
Poor customer service and business.

I truly believe the pandemic has played a part in the poor customer service and delivery process for PBT and it is a shame because I trusted them to be more professional. However for the amount of money I spent on furniture over the past year Long story short. After 6 months furntiure was finally "scheduled" for delivery only to be cancelled by a customer service rep who you cannot follow up with. This happened 2x and after multiple calls to get some understanding of what was going on. I spoke to at least 10 different customer service reps throughout this process including "Juan" who claimed to be a supervisor and "gave me his word to follow up with me on Monday" only to never hear back again. I waiting hours on hold to speak with somebody who knew what was going on... only to be given a run around. Big $#*! show.
I ended up having to order a brand new bed diffferent then my original order. By then had to fight to have the first order (bed) cancelled and reimbursed for. I ended up having to get the credit card company involved to get my money... and the kicker, this week (Christmas week and 8 months later) I am now receiving emails saying my bed (the original one, the one i cancelled and the one they couldnnt communicate with the vendor for to reimburse me back in October) is ready for dellivery.
On a positive note the delivery workers were wonderful and should be applauded for staying on with a company that is loosing credibility by the day. Im done with PBT. Its not worth the TIME, money and energy.