A G.

Purchased baseball tickets as a mother's day ticket. Was charged for tickets, but never received any sort of confirmation or ticket. I did receive and email asking me to rate my purchase so I know they had the correct email.
When trying to check the status of my order on their website, it said I could not view my orders until I verified my email. Tried to resend the verification repeatedly over several days and received absolutely nothing. No directions or anything on their website.

Went through their customer service chat several times where they sound repeatedly ask for my order number after informing them I could not view it due to the lack of verification.
Finally after threatening to sue/report to the BBB and requesting a refund they gave me a convoluted set of directions involving the installation of a completely unrelated MLB BP app on my phone, registering a second account through here, and somehow my tickets were magically accessible through this app. Of course these directions were not sent to me previously at all or posted on their website anywhere. By the time I got access to my tickets, it was less than an hour before the start of the game.

Avoid this company. It's worth paying the extra fees to not have to deal with their BS and maybe not even get the tickets.