I had to return my costume. During this process I learned that there's an 18% restocking fee plus an additional $7.99 (return label fee) that will be deducted from my refund. I was suppose to receive my refund by the 20th. It is now the 31st of October. I called customer service & the voice message stated that I'm calling after business hours. It was 12 noon! I proceeded to select the email option instead. The site took me to a blank page that displayed the company's name, but no email address. I do not recommend anyone buy from this company! It's not trustworthy.