This website is a scam. Theres only 1 person that runs it and they autorenew your subscription without telling you and force you into a 1 year contract. They make up a lot of excuses for their bad business pratices. Take a look and decide for yourself.
https://www.bbb.org/us/ca/san-francisco/profile/internet-service/urthbox-1116-*******
https://www.ftc.gov/legal-library/browse/cases-proceedings/172-3028-urthbox-inc-matter
Dont make the same mistake I did of giving your credit card details to this money thieving company.