Aimee E.

TL; DR: Cocomelody fat-shamed my bridesmaid, and when I emailed the supervisors I never received a response. Refund was received.

So my bridesmaid ordered her dress online through Cocomelody (image 1). She then received an email from a Lacey at around 1am MST (image 2). My bridesmaid was understandably hurt. I then emailed this Lacey, calling her out on her behavior, which I never received a response for (image 3). My mother got involved, and called the number attached to their website. It put us in touch with an Abigail, who runs a boutique location in LA, I believe. She explained that it was outside her job to do anything directly because her store provides local dresses and doesn't deal with online orders, so she asked us to forward Lacey's email so she could put it in touch with the right people (image 4). She did, and I emailed this to the 'higher ups' (image 5) and never received a response.

Meanwhile, my bridesmaid emails Lacey back and asks for a refund (bottom of image 6, Lacey's response is at the top of same image) which has been received.

I still hadn't heard a response from the higher ups nearly 48 hours later, so I sent them a final email (image 7).

This was on July 1,2022. As of today (August 3rd) I have not received any response from the supervisors.

As an aside: when speaking with cocomelody, they used the location of the online orders (China) as an excuse, citing the use of Google translate for the reason that the first email came across so badly. I quickly explained that wasn't the issue (nor would I take it as an explanation) given that Lacey should never have taken it upon herself to 'correct' my bridesmaid's order in the first place. I don't have any screenshots of this, as it was a phone call, but it only furthered my dislike for the company. Make of it what you will.