Danielle D.

I went in store to try on dresses, my stylist was extremely friendly and helpful. I found my dream dress and when I went up to the front they measured me for a size to order. I'd tried on many wedding dresses prior to this and always fit in a 4, but he said according to their measurements I was between a 4 and 6. Going against my instinct, I ordered the 6 because I trusted them and they told me I would need minor alterations with the 6. So I bought the dress in store, and waited for it in the mail. I was so excited and happy, just to be completely disappointed when I tried it on. The quality is poorly made, very stiff and oddly shaped in the bust area, not to mention way too big! So I reached out to customer service and they insisted that I get alterations, if not I could return but there would be a 30% restocking fee. I told them I was never away of this policy and she said it's on your receipt and online. Well first, I didn't order the dress online so how would I have seen that? And I looked on my receipt and there's nothing on there that says a 30% restocking fee. I feel like they lied to me about what size I should have ordered, just so they could get more money for alterations. And they should tell customers up front about this policy, because it's a huge financial commitment! I have been going back and forth with them and at this point I am going to make a small courts claim against them because this is so unprofessional on their side! If you have such a "strict policy" on returns then they should make all their customers who buy in store AWARE OF THIS. And it doesn't even say it on the receipt!