Akosua A.

If your reading this, USE UPWORK INSTEAD!

I have been a fiverr customer for almost 3 years. The quality of their freelancers has plummeted. Everyone on there has little to no prior experience in their particular skill.

Recently, I had a major issue with a freelancer, one that I've never had. The freelancer coerced my to nark his work as complete and review this gig... even though he never finished my work.

I contact support to request a refund, with clear evidence if my case. Their customer service team is an incompetent as the freelancers. Their reply: "Sorry too late, should've contacted us sooner". How could I have? I was doing the adult thing and trying to reason with the freelancer myself before finally escalating it to fiverr.

You should take accusations like this seriously, and review them to maintain freelancers that are the utmost quality. Like upwork. Instead... you accept everyone. And when a customer complains you tell then "good luck and goodbye". How can you make money from freelancers if you have no customers.

You've lost me is a customer. FOREVER!