Alan O.

We ordered an Off White shirt for my son from Farfetch, the order was confirmed, payment taken and delivery promised in about 10 days. After a week or so Farfetch sent us an proforma email saying that the shirt was not available after all.

This is not a case of an order being processed slowly - Farfetch failed to honour its contract.

I note that that shirt my son ordered is not actually unavailable (as Farfetch claimed), but I see it is widely available at a higher price of £370. What has happened was that Farfetch accepted full payment for the item (at that point a contract to supply was made), then realised it could sell it for an additional £120 and so just walked away from the deal.

The above is sharp practice - Farfetch is not a trustworthy company.

Addendum: Farfetch did contact us (as its response below suggested) and offered us some store credit as compensation. We still think the company's policy of taking full payment without an intention to supply goods is flawed, and so we have refused the store credit compensation - I suspect this will be the last time we hear from Farfetch.

My son (aged 11) placed an order from this site and heard nothing afterwards (no response to our emails and the online chat is just an automated service).

Unfortunately we conclude this is a scam.